Truss Financial Group Reviews 

167
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for keeping them well-informed and guiding them smoothly through the entire loan process from start to finish. Reviewers deeply appreciate the highly efficient, clear communication and prompt responses provided regarding various funding options and important financial details. However, some reviewers were not happy with communication, noting very slow responses, unanswered emails, and ongoing difficulties reaching the support team when needed. A few other people also felt that technical issues during document uploads, unexpected appraisal complications, and prolonged delays in processing caused significant frustration.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising responsive, patient, and... See more

Service

Consumers find service to be positive, highlighting smooth and streamlined loan processes. Reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently noting that representatives are... See more

User experience

People report positive experiences with user experience, highlighting that the entire process is smooth,... See more

Response time

Clients share positive opinions on response time, frequently highlighting prompt answers and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Abrahim was nothing less than stellar during the loan process. He was able to seek solutions and pivot when there was a road block with the first application. Ultimately, together we got it all wrappe... See more

Company replied

Rated 5 out of 5 stars

-Outstanding communication! My loan officer (Delania Tak) and team kept me updated at every single stage of the HELOC process. -The team answered all my questions clearly and made me feel confident... See more

Company replied

Rated 5 out of 5 stars

​"Big thanks to Steven Williams for helping me get the exact financing I needed! They moved quickly, kept me updated every step of the way, and made sure there were no surprises at closing. If you nee... See more

Company replied

Rated 5 out of 5 stars

The entire process was smooth and efficient. Abrahim was a great partner through the process. Although you all thought that it was taking longer, compared to where I started with a traditional bank, i... See more

Company replied


Company details

  1. Mortgage Lender
  2. also in
  3. Finance broker
  4. Financial advisor
  5. Mortgage broker
  6. Non-bank financial service

Written by the company

Truss Financial Group helps you secure VA, FHA, DSCR & jumbo reverse mortgages. Expert guidance, low rates & fast approvals. Start your loan today!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

167 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(167)

167 reviews in the last 12 months

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Rated 4 out of 5 stars

Very good live people support

Very good live people support. Since technical glitches in the system to be ironed out. Good to walk borrower through document signing.

5 May 2026
Truss Financial Group logo

Reply from Truss Financial Group

Thank you, Jonathan, glad our live support team could assist, and we appreciate your feedback on improving the process.

Rated 5 out of 5 stars

Everything was straight forward and…

Everything was straight forward and Ryan was on point and answered every question. The process was quite smooth to my surprise.

18 April 2026
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Reply from Truss Financial Group

Thank you, Carmelo, glad Ryan could make everything clear and ensure a smooth, straightforward experience for you!

Rated 5 out of 5 stars

Happy with my experience

Happy with my experience. Was able to get approved and closed very quickly!

17 April 2026
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Reply from Truss Financial Group

Thank you, Jane, delighted to hear you had a smooth experience and were able to get approved and closed so quickly!

Rated 5 out of 5 stars

Great job less paper work

Great job less paper work

16 April 2026
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Reply from Truss Financial Group

Thank you, Otis, we’re glad you appreciated the quick and hassle-free process!

Rated 5 out of 5 stars

Truss Financial cares about their customers

Truss Financial made the whole process very smooth and made me feel like a valued customer. I highly recommend them for a HELOC loan.

7 April 2026
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Reply from Truss Financial Group

Thank you, Carole, we’re thrilled to hear you felt valued and had a smooth experience; we truly appreciate your recommendation!

Rated 5 out of 5 stars

This process was made easy, thank you !

This process was made easy, with prompt answers to my questions and concerns. Your team exceeds expectations...I will make sure to use you for future mortgage or line of credit. What seemed impossible you made possible!

21 April 2026
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Reply from Truss Financial Group

Hi Luz, thank you, we’re glad we could make the process smooth and look forward to helping you again!

Rated 5 out of 5 stars

Possibly the best mortgage related…

Possibly the best mortgage related experience in my life. Fast, courteous people to work with, thank you Ryan and the gang!
I would highly recommend Truss to anyone looking to refinance, purchase or create a HELOC!

20 April 2026
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Reply from Truss Financial Group

Hi Keith, thank you for the amazing feedback, we’re glad Ryan and the team made it a great experience, and we truly appreciate your recommendation!

Rated 5 out of 5 stars

The persistence

The persistence, Betty and Jeff were very informative, this refinance was something new and also something I wasn't prepared to do. My bank called one day and said " you have a balloon payment due and we'll give you a 3 month extension. That's it. I'm appreciative of the time they took to guide me through the process.

16 April 2026
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Reply from Truss Financial Group

Thank you, Brandon, glad Betty and Jeff could guide you through an unexpected refinance with clarity and support.

Rated 5 out of 5 stars

It was extremely fast to the point easy…

It was extremely fast to the point easy to understand easy to deal with it actually went through unlike sunlanders that drag you on for months and months I don't do anything and just cost you thousands of dollars

16 April 2026
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Reply from Truss Financial Group

Thank you, Caleb, glad we could make the process fast, clear, and hassle-free while delivering where others couldn’t.

Rated 5 out of 5 stars

Great company

Great company , very prompt with the entire process , funding may occur within a week in some instances

16 April 2026
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Reply from Truss Financial Group

Thank you, Marc, glad you experienced our prompt process and quick turnaround, with funding happening as fast as a week.

Rated 5 out of 5 stars

David is unbelievably patient and…

David is unbelievably patient and helped us navigate the fun process that borrowing always is. Highly professional, knowledgelable, and responsive. Wouldn't think of using anyone going forward.

15 April 2026
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Reply from Truss Financial Group

Hi Robert, thank you for your kind words, glad David’s patience, professionalism, and guidance made the process smooth, and we truly appreciate your trust!

Rated 4 out of 5 stars

The over all experience was good

The over all experience was good. Caesar would always respond in a timely manner, was patient explain anything I didn't understand. I enjoyed working with him very professional.

The video sent from management was also helpful. It kept my posted, and explained what to expect.

7 April 2026
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Reply from Truss Financial Group

Thank you for your kind feedback, we’re glad you had a great experience, and we appreciate your recognition of Cesar’s professionalism and our team’s clear communication!

Rated 4 out of 5 stars

Simple

Simple, fast and remote virtual closing. As long as it makes sense its totally doable. Company has a very nice set up to ensure everything is clear and transparent. Even though we closed the reason for the 4 stars is because the loan officer forgot to communicate with my wife and I during the process and towards the end.

14 April 2026
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Reply from Truss Financial Group

Thank you, Christopher, we’re glad you found the process simple, fast, and transparent, and we appreciate your feedback on communication as we’ll use it to improve going forward!

Rated 5 out of 5 stars

Wasn't thrilled with some of the items…

Wasn't thrilled with some of the items missed along the way (appraisal/addendums) by Champion, but from Truss perspective, everything was great. Cesar was great to work with and will be working with him and Truss in the future!

3 April 2026
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Reply from Truss Financial Group

Thanks for your feedback, we’re glad you had a great experience with Truss and Cesar, and we appreciate your understanding on the missed items.

Rated 5 out of 5 stars

This experience was great

This experience was great. My loan officer Hayden and the underwriting team did a super job. The portal showed me every step of the way. I had a unique situation and they solved it.

9 April 2026
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Reply from Truss Financial Group

Thanks, Dan, glad Hayden and the team made everything smooth and clear!

Rated 5 out of 5 stars

Well Done!

Communication was very good.
Timlienes moved quickly.
Amazed at the digital process.
More than we asked.

10 April 2026
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Reply from Truss Financial Group

Thanks, Michele, glad you loved the fast timelines, clear communication, and smooth digital process!

Rated 5 out of 5 stars

Thank you Cesar!

My rep, Cesar, was just fantastic! Efficient but thorough and with wonderful follow through on all details. The rest of the Truss team involved were also very good and kept me apprised of progress all the way through to closing. All said, it was a surprisingly easy process.

1 April 2026
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Reply from Truss Financial Group

Thank you! Glad you had a smooth and well-informed experience, we appreciate your support.

Rated 5 out of 5 stars

Quick easy and fast process

From the start to finish, Truss process is on of the fast and process I have experienced.I will recommend this company to my friends and family.

7 April 2026
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Reply from Truss Financial Group

Thank you, Lindsay! We’re glad you had a smooth and fast experience with TFG. Your recommendation means a lot to us!

Rated 5 out of 5 stars

This company is amazing

This company is amazing , Christian from the first conversation we had we connected . The have the best loan for self employe person . I will recommend them 100% .

31 March 2026
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Reply from Truss Financial Group

Thank you, Edward! Glad Christian could help, your recommendation means a lot!

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