Fantastic customer service! I'm slow in using my product so the auto-refill came a bit too soon. I reached out to Spartan to cancel the order. Patrick responded within a day, cancelled the order, sent... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received an email this morning that there was a shipment for more product was on its way. I emailed in that I did not need more product. The team of Patrick, Mhyca, and Veronica immediately responde... See more
I’m a satisfied owner of the SPARTAN red light cap and user of the Shampoo. Initial order and delivery was great. There was a recent matter I needed assistance with, and was very satisfied if the prom... See more
I had some questions and concerns about my RedLight Cap and got in touch with customer service. Specifically, Diana, Mhyca, Marinella, and Joan were helpful, pleasant, patient, and very understanding.... See more
Company details
Written by the company
At Spartan, we understand that hair loss is a common yet deeply personal issue. It's a journey that many of us will face, with statistics revealing that up to 68% of men experience hair loss sooner or later. But in a world where options are often limited and laden with unfulfilled promises, we stand apart. Spartan isn't just a brand; it's a commitment to revolutionizing hair care with the gifts of nature.
Contact info
United States
- support@try-spartan.com
- try-spartan.com
4.6
Excellent
5K reviews
Replied to 96% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Joan and Cecille are amazing
Joan and Cecille are amazing.
My initial shipment was undelivered.
Joan and Cecille rectified the situation immediately, they were quick to respond to my first email complaint within the hour and have sent a second delivery, free if charge.
Courteous and knowledgeable, their team is First Class..!!
22 April 2026
Unprompted review
So in the rush of life I accidentally…
So in the rush of life I accidentally ordered the wrong product. Instead of having to lobby back, and forth fo days Joan & Julia at Spartan made me feel like a VIP. I want to tell you how very impressed I am, and wish I could do more than just this survey... Thank You team spartan for not only being great but empowering your employees like Joan & Julia to be Super Stars in the customer service dept. A++++
Gratefully Your's.
Erik P.
21 April 2026
Unprompted review
There was a duplicate order in my cart…
There was a duplicate order in my cart that I did not realize when I submitted the order. Joan replied quickly to my email and got my order corrected right away.
20 April 2026
Unprompted review
Helpful
Helpful , respectful understanding and willing to assist the customer to solve the issue with the client in mind and satisfied.
20 April 2026
Unprompted review
Spartan is doing a great job.
It was my 1st purchase and I was anxious, but payment was smooth and so was delivery. Dornie and Julia also helped me wen I needed to get another purchase and subscription. Very helpful and quick on reply. Thank you Spartan team
20 April 2026
Unprompted review
Great Product and very fast response…
Great Product and very fast response from customer service… very impressive and helpful. I coordinated with Patrick an he provided answers very quickly. Thank you Patrick and Spartan team
21 April 2026
Unprompted review
I had a bit of a issue in the initial…
I had a bit of a issue in the initial ordering phase where a extra item was added to my cart and I wasn’t able to verify my cart before it was finalized however in spite of this issue once I was able to locate their customer service contact information they were quick to respond and very helpful thank you to Mhyca & Joey for your prompt response and assistance
20 April 2026
Unprompted review
Spartan Care for Undelivered Items
JeAnne, Mhyca and Marinella gave me a very professional experience.
They were kind and helpful in their conduct and customer service.
Looking forward to their exceptional service on my next order with Spartan. Thank you b
20 April 2026
Unprompted review
Marinella at Spartan was very kind and…
Marinella at Spartan was very kind and helpful. I appreciated her assistance. She was Awesome !😊
20 April 2026
Unprompted review
Order issues online quickly resolved
Had an issue with getting some of the product through the website, Mhyca and JeAnne were quick and efficient at getting everything settled and shipped out. The second batch of products arrived only a couple of days after the first. Products feel good in my hair, looking forward to positive results!
30 March 2026
Unprompted review
I recommend
I recommend. Service quality is impressive, they answer quickly and help you to have the best service for your order. Thank you Patrick,Cecille,Joan, and Joey
20 April 2026
Unprompted review
Dealt with Mycha
Dealt with Mycha. They were amaing to deal with.Listened to my issue and was able to resolve it without fuss and in a very quick manner. Excellent service provided by Mycha
20 April 2026
Unprompted review
Fast communications and feedback
Fast communications and follow up by Ricca!
I sent an email in with a complex request and I got the support and action needed before the end of the day. That’s with a hand off between two departments.
Great communications!
18 April 2026
Unprompted review
The quick response by Rep Mhyca
The quick response by Rep Mhyca. It was really nice to hear back and he resolved my concern immediately.
Great experience...
20 April 2026
Unprompted review
I asked to pause my subscription and…
I asked to pause my subscription and within a matter of hours Joan responded to my request with all the details of the resumption date. Excellent customer service!
20 April 2026
Unprompted review
I needed initially to cancel my…
I needed initially to cancel my subscription but Joseph and Cecille were helpful in providing me an option of delaying my order for a couple months. This should work out and if I needed to make changes just ask. Good customer support here. Thanks
20 April 2026
Unprompted review
I’m leaving a review here regarding…customer support
I’m leaving a review here regarding customer service at Spartan concerning both Marinella & JeAnne.
There was a mixup with a recent order & a reoccurring order, this was my fault & when I emailed about the confusion my email was speedily answered.
Within 24 hrs all was sorted which is impressive given the time difference & it was also the weekend.
Great work
Cheers!!
19 April 2026
Unprompted review
Quick refund
Joseph was very quick to cancel the renewal order and refund my payment when I informed him that I didn’t request additional product. Thank you.
19 April 2026
Unprompted review
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