I like the fast and free shipping of Tryano, but there is two comments: - The store could have more variety of brands. - I ordered Some products which are listed available online but actually out... See more
Company replied
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See what reviewers are saying
I loved my experience on Tryano. The website is easy to navigate and their customer service is responsive. However, I submitted a request to return an item, and the request was not processed for aro... See more
Company replied
I had a problem about returning a gift. Hanen from the sales department was really helpful in answering all my questions. It shows that she is concerned about giving the best costumer service possible... See more
Excellent service provided regarding delivery, the packaging was absolutely beautiful, it has been delivered as soon as the next day. Very happy with the product I purchased, they have very high quali... See more
Company replied
Company details
Information provided by various external sources
Tryano is a concept department store offering exceptional experiences through a carefully curated edit of international and regional luxury, fashion, and beauty brands. Tryano invites its guests to explore thousands of innovative products across the beauty, handbags, shoes, jewelry, women's and men's ready-to-wear and children’s apparel categories. Anchoring Yas Mall in Abu Dhabi and available online, Tryano offers an extensive array of distinctive services including concierge, complimentary valet parking, VIP lounge, home shopping, and home delivery.
Contact info
Yas Mall, Abu Dhabi, U.A.E.
- 800-TRYANO (+971 800 879 266)
- tryano.com
I loved my experience on Tryano
I loved my experience on Tryano. The website is easy to navigate and their customer service is responsive. However, I submitted a request to return an item, and the request was not processed for around 10 days until I called again, within 3 days the item was collected and my money returned a couple days after that.
I would recommend one thing. I do not buy bags online if they are not shown in a picture on a real life model. The lengths and bag sizes are different.
20 July 2020
Unprompted review
Reply from Tryano
Hi Hamda,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team.
Kind regards,
Tryano
Friendly website & fast delivery
Friendly website & fast delivery. I've ordered several times during the sales and never had a delay.
19 July 2020
Unprompted review
Reply from Tryano
Hi Jameela,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team.
Kind regards,
Tryano
Mediocre service
18 July 2020
Unprompted review
Reply from Tryano
Hi Customer,
Thank you for taking the time to share your feedback.
We’re sorry we didn’t exceed your expectation on this occasion. One of our customer care consultants is working on this for you and will be in touch very shortly.
Kind regards,
Tryano
Out of stock items but still on website to order
The problem is that most of the items are not available and you keeps them on the website! Also, it takes days and many follow ups till get that the products are not available.
Other than these the experience is good.
18 July 2020
Unprompted review
Reply from Tryano
Hi Amna,
Thank you for taking the time to share your feedback.
We’re sorry we didn’t exceed your expectation on this occasion. One of our customer care consultants is working on this for you and will be in touch very shortly.
Kind regards,
Tryano
Great job tryano 🤚🏻
the delivery wasn’t delayed,friendly call center agent,good products and best packaging 😊❤️
17 July 2020
Unprompted review
Reply from Tryano
Hi Juvilyn,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team.
Kind regards,
Tryano
Late in delivery
13 July 2020
Unprompted review
Reply from Tryano
Hi Nouf,
Thank you for taking the time to share your feedback.
We’re sorry we didn’t exceed your expectation on this occasion. One of our customer care consultants is working on this for you and will be in touch very shortly.
Kind regards,
Tryano
Perfect product and express delivery.
13 July 2020
Unprompted review
Reply from Tryano
Hi Ashraf,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team.
Kind regards,
Tryano
Excellent service and customer care
Excellent service provided regarding delivery, the packaging was absolutely beautiful, it has been delivered as soon as the next day. Very happy with the product I purchased, they have very high quality brands. Will purchase again from Tryano!
12 July 2020
Unprompted review
Reply from Tryano
Hi Teodora,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
Very fast
Very fast. Very lovely. However the pictures and the description of the products should be more clear.
12 July 2020
Unprompted review
Reply from Tryano
Hi Marwan,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team.
Kind regards,
Tryano
i love everything ..
i love everything ..
delivery
packaging
very fast
thx
12 July 2020
Unprompted review
Reply from Tryano
Hi Noor,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
Seamless ordering & super Quick…
Seamless ordering & super Quick shipping .
11 July 2020
Unprompted review
Reply from Tryano
Hi Alexa,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
Very good service
11 July 2020
Unprompted review
Reply from Tryano
Hi Kulaithem,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
I ordered wrong sizes
I ordered wrong sizes, i asked to exchange the size, they tell me to go to abudhabi to make an exchange and i am from dubai !!
10 July 2020
Unprompted review
Reply from Tryano
Hi Hessa,
Thank you for taking the time to share your feedback.
We’re sorry we didn’t exceed your expectation on this occasion. One of our customer care consultant is working on this for you and will be in touch very shortly.
Kind regards,
Tryano
Very fast delivery and the product is…
Very fast delivery and the product is awesome 👍
9 July 2020
Unprompted review
Reply from Tryano
Hi Julaeha,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
It is a great experience dealing with…
It is a great experience dealing with your store. Staff are very helpful and very organised.
9 July 2020
Unprompted review
Reply from Tryano
Hi Mariam,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
Wallet
The shipment arrived from the UAE in two days and was in a very nice and elegant box.
Thanks alot for the great service and fast shipping.
6 July 2020
Unprompted review
Reply from Tryano
Hi Mahmoud,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
I love you 💕❤️ and you are the best…
I love you 💕❤️ and you are the best 😍👌🏼
5 July 2020
Unprompted review
Reply from Tryano
Hi Asmaa,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
Fast delivery
5 July 2020
Unprompted review
Reply from Tryano
Hi Rania,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
Great service and product
4 July 2020
Unprompted review
Reply from Tryano
Hi Asma,
Thank you for taking the time to share your feedback.
We are happy to hear that you enjoyed your recent shopping experience.
If you need anything in the future, please don’t hesitate to contact our Customer Care Team
Kind regards,
Tryano
More than 24 pieces were purchased and…
More than 24 pieces were purchased and now all requests are in DHL and fees have been added and until now the problem has not been solved and in two orders a month has been returned and until now the card has not received bad treatment and lack of respect for a customer
4 July 2020
Unprompted review
Reply from Tryano
Hi Fahad,
Thank you for taking the time to share your feedback.
We’re sorry we didn’t exceed your expectation on this occasion. One of our customer care consultants is working on this for you and will be in touch very shortly.
Kind regards,
Tryano
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