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Review summary

Created with AI, based on recent reviews

Looking at 126 reviews, most reviewers were somewhat happy with their experience overall. Customers generally have a positive view of the user experience, finding the platform helpful for tailoring resumes and preparing for interviews. Many appreciate the insights provided and how the tool helps them understand their strengths and align with suitable career opportunities. However, some people were dissatisfied with the refund policy, reporting difficulties in obtaining refunds even when experiencing issues or dissatisfaction with the product. There are also mixed opinions regarding the artificial intelligence features, with some finding it generic or repetitive, while others praise its ability to provide detailed career guidance and personalized insights.

What people talk about most

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the platform... See more

Artificial intelligence

Reviewers highlight various aspects of artificial intelligence. Many customers praise the AI for providing... See more

Refund

Reviewers express strong dissatisfaction regarding the refund process. Many customers report that the company... See more

Application

Customers had ambiguous experiences with the app. Many reviewers were impressed, finding it helpful for... See more

Product

Clients share ambiguous opinions on the product. Many reviewers praise it as a fantastic, useful, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The software was great for tailoring my resume to specific jobs, it also did well on giving me things I'm going to like and not like about the job and what I need to dig in more on interviews for. Ov... See more

Company replied

Rated 4 out of 5 stars

This is super cool and clever. I love the interface, experience is solid for being somewhat early in dev, and looking for jobs and insights rather than tuning your own GPT to do it is actually pret... See more

Company replied

Rated 4 out of 5 stars

I like the platform - the personal touches that AI can give, and assistance in framing ones career goals and skills. This is an excellent tool. That said, I've found it to be a bit expensive to contin... See more

Company replied

Rated 2 out of 5 stars

The app is absolute trash - it's generic AI slop that has clearly been developed through another AI software such as Claude You have to pay to get to see what it looks like or if it's remotely... See more

Company replied


Company details

  1. Educational institution
  2. Career Coach
  3. Education Centre
  4. Educational testing service

Written by the company

Apt is an AI-powered career guidance platform trusted by over 100,000 people worldwide. With a quick 10-minute test, it uncovers users’ strengths, interests, and values to deliver highly personalized career recommendations backed by science and advanced data analysis. Beyond assessments, Apt offers an all-in-one career mentor—providing tools for job discovery, resume building, interview preparation, salary coaching, and ongoing career development. With thousands of positive reviews and proven results, Apt helps people unlock their potential, gain clarity, and take actionable steps toward more fulfilling and higher-paying careers.


Contact info

3.5

Average

TrustScore 3.5 out of 5

126 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Super shady experience

Super shady experience

Saw the ad and decided to spend some time answering questions to see some suggestions for a career change. Spent 20 minutes repeatedly answering the same questions from its AI to then be sent to a paid subscription page. What a waste of time! You should disclose that you need to pay to get your results.

25 April 2026
Unprompted review
Apt AI logo

Reply from Apt AI

Hi, thanks for the feedback. We're actively working on making the pricing and paywall more transparent earlier in the experience so users know what to expect upfront.

Rated 4 out of 5 stars

I like the idea still trying it out

I like the idea still trying it out. I would feel more comfortable using an app.

22 April 2026
Unprompted review
Apt AI logo

Reply from Apt AI

Thanks for giving Apt a try! Glad the concept resonates. Noted on the app — we'll keep that in mind as we plan future releases.

Rated 5 out of 5 stars

In the AI age

In the AI age, you need every tool available, especially to get through the filters. I found this extremely helpful to quickly generate precisely tooled cover letters in efforts to quickly apply to multiple positions per day.

22 April 2026
Unprompted review
Apt AI logo

Reply from Apt AI

Exactly — getting through those filters fast is everything right now. So glad Apt is helping you turn out tailored cover letters and apply at volume. That's the edge we're built for.

Rated 5 out of 5 stars

So far Ive used the system for 24 hrs…

So far Ive used the system for 24 hrs and already gotten a lot of great insight and feedback for myself and what my future career path could look like.

22 April 2026
Unprompted review
Apt AI logo

Reply from Apt AI

Love hearing this — 24 hours in and already getting clarity on your path. That's exactly the kind of momentum we want to help you build. Excited for what's ahead!

Rated 1 out of 5 stars

Terrible

Completed the test and paid for the subscription but then couldn't access the results or use the platform. Presumably the site is down (which sounds like a repeat issue from the other reviews), but it has been hours. Feels a bit rich to be given a 15min timer pressuring you to pay in order to access your results, for them to then ghost you. It says no refunds but surely that against consumer protection lawyers if you don't receive the service paid for....
Update: customer service have gone quiet on me despite their offer to refund me. AVOID THIS COMPANY. Sites like Jack and Jill offer this for free minus the bogus personality testing.

20 April 2026
Unprompted review
Apt AI logo

Reply from Apt AI

Hi, we're really sorry for the trouble — our site is operational and you should have full access to your results. This sounds like a technical issue on your account specifically. Please reach out to support@tryapt.ai and we'll get you access or process a refund right away.

Rated 1 out of 5 stars

Weak service

Not impressed....the personality testing was fine (ie matched the MBTI I took 30+ years ago), but their app's "alternative intelligence" isn't even room-temperature (ie 80 IQ) intelligence, lol. Kinda pathetic, that this is the best they've got. And of course, no refunds or satisfaction guarantee. Stay away.

UPDATE, as of 4/24: Since "you" asked for specific examples of where the AI fell short, let's start with the below (copied and pasted from my chat with your genius AI bot):

"shall I do that?

User: Yes, run a fresh search.

System: Job search failed. Job search failed.

Apt: Ugh - looks like the job search service itself is erroring right now...

User: I want my money back...

Apt: I'm really sorry, (name) - I get why you're upset, especially if you're paying and the core feature isn't working. For a refund, please email (support) at ..... with the email on your account and a quick note that * job search is failing and you're requesting a refund."

I did that days ago, and have received neither a response, nor the requested refund. I'll gladly update this review as appropriate if and when you decide to honor your word that a core feature (ie., the job search!) not working is grounds for a refund. Meanwhile, this review stands - buy this poorly beta-tested junk at your own risk, folks!!

ps - the * in (that * job), above, is my version of a footnote, that your bot isn't even smart enough to insert the word "the" in between those two words, which would actually then roughly approximate proper English.

As I said: WEAK.

11 April 2026
Unprompted review
Apt AI logo

Reply from Apt AI

Hi, we're sorry Apt didn't meet your expectations. If you have specific issues or examples of where the AI fell short, please reach out to support@tryapt.ai — we'll look into it directly and see how we can make it right.

Rated 1 out of 5 stars

Avoid - website went down after taking money

Website went down immediately after paying for subscription. Didn't even get to see the results.
Silly mistake on my part, money lost and have sent an email to cancel subscription as you cannot cancel subscription automatically through their Stripe portal.

Would strongly advise against engaging with this service.

20 April 2026
Unprompted review
Apt AI logo

Reply from Apt AI

Hi, we're really sorry for the experience. Please reach out to support@tryapt.ai and we'll sort this out right away.

Rated 1 out of 5 stars

Red Flags

The site shut down within an hour of accepting payment and creating a login. There's no way to cancel subscriptions. The only way to contact the company is through a single email address that does not consistently work.

16 April 2026
Unprompted review
Apt AI logo

Reply from Apt AI

Hi, our site is fully live and operational - we're sorry if you ran into trouble accessing it. You can cancel your subscription directly from your account settings, and our support team is available at support@tryapt.ai. Please reach out and we'll resolve this right away.

Rated 5 out of 5 stars

Apt helps in so many ways

Apt helps in so many ways, you can ask any job related question and get an intelligent answer. You can paste a job description and get instant feedback on your fit for the job and how to write your resume. The personality insights are super helpful as they explain where you'll thrive and what jobs to avoid. It's truly amazing.

19 April 2026
Unprompted review
Apt AI logo

Reply from Apt AI

Thank you so much! This is exactly the kind of experience we want every user to have - personalized insights, tailored resume feedback, and smart job guidance all in one place. Really glad Apt is delivering for you.

Rated 5 out of 5 stars

Think Outside the Box

I am enjoying the day to day aspects of this technology. It’s gotten me to think outside the box about what I’m good at. It’s helped me update my resume and tailored it to my strengths and desires. I’ve already recommended AptAI

14 April 2026
Unprompted review
Apt AI logo

Reply from Apt AI

Thank you so much - this is exactly what we love to hear! Helping you see your strengths in a new light and tailoring your resume to match is at the heart of what Apt is built for. And thank you for the recommendations - it means a lot.

Rated 1 out of 5 stars

Just so so wrong

Shocking. The results and ‘recommendations’ were so off the mark. I have a technology background and it sent me veterinarian job listings in another country?! The test is lengthy and asked the same question multiple times (educational background). I asked for a refund because it performed so poorly but they said no ‘because it wouldn’t be fair to other customers’. I took the loss (£21) and walked away. Would not recommend under any circumstances.

8 April 2026
Unprompted review
Apt AI logo

Reply from Apt AI

Hi, we're sorry about that experience - those recommendations are clearly not what you should have gotten. We're happy to take a closer look at the job searches that weren't right for you. Please reach out to support@tryapt.ai and we'll review your case directly.

Rated 5 out of 5 stars

Really insightful and helpful for…

Really insightful and helpful for career search and discovering your life purpose.

10 April 2026
Unprompted review
Apt AI logo

Reply from Apt AI

Thank you! So glad Apt is helping you explore your career path and life purpose - that's exactly what we set out to do.

Rated 5 out of 5 stars

I am really impressed by this app

I am really impressed by this app. Receiving insight and suggestions has the affect of affirmation and has given me the perception of support to reach for my goals.

5 April 2026
Unprompted review
Apt AI logo

Reply from Apt AI

That means a lot - knowing Apt gives you that sense of support and affirmation is exactly why we built it. Wishing you the best reaching those goals!

Rated 5 out of 5 stars

So far the Apt AI is a great companion

So far the AI is a great companion on this journey. Patient and usually knowledgeable, willing to go research things as needed. Output is pretty solid as well.

2 April 2026
Apt AI logo

Reply from Apt AI

Really appreciate that - glad Apt feels like a true companion on your journey. That's exactly what we're going for.

Rated 3 out of 5 stars

The job search function didn't work and…

The job search function didn't work and the inicially refused to give me a refund. After giving them a bad review and arguing for a long time, they did eventually give me a refund. For this I gave them a better review.

31 March 2026
Apt AI logo

Reply from Apt AI

Hi, we're sorry for the trouble. Please text our support at support@tryapt.ai and we'll get your refund sorted out.

Rated 1 out of 5 stars

Couldn't get jobs proposed from where I…

Couldn't get jobs proposed from where I lived.

31 March 2026
Unprompted review
Apt AI logo

Reply from Apt AI

Sorry about that - we're actively working on improving location-based job matching. If you reach out to support@tryapt.ai with your details, we can help refine your recommendations.

Rated 5 out of 5 stars

5 star experience so far

The AI is very responsive and intuitive. It was a fast, user friendly experience.

2 April 2026
Unprompted review
Apt AI logo

Reply from Apt AI

Thank you! Great to hear the experience felt smooth and intuitive.

Rated 1 out of 5 stars

The support email doesn't work

The support email doesn't work, I would like to request a refund. I tried to message the Instagram account as well, but it didn't work.

Edit 28/04/26
I still haven't had any confirmation from them after they asked me to email them again.

26 February 2026
Unprompted review
Apt AI logo

Reply from Apt AI

Hi, we're sorry about that - our support email at support@tryapt.ai is fully active. Could you try reaching out again? If you previously sent a message, it's possible it went to spam on our end. We'll look into it and make sure you get a response promptly.

Rated 5 out of 5 stars

For a long time I did not know what to do with my life

For a long time I did not know , or could not pick a path for myself .. this AI not only helps you with it but also shows you what out there for you to choose from ,. professions I did know existed ., It also tells how to get there, what to do - gives you actionable plan

31 March 2026
Unprompted review
Apt AI logo

Reply from Apt AI

This is amazing to hear - that's exactly what Apt is built to do. Glad we could help you discover new paths and give you a clear plan to get there.

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