Byte Reviews 141

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I wasted almost $3000 on my aligners and they never sent me the night aligners after i finished y 10 week 22 hour aligners, i called them so may times about my problem as it was closing the gap betwee... See more

Rated 5 out of 5 stars

Due to switch to my 4th aligner of 28 weeks treatment all going well so far although I broke the extraction tool & am being sent a new one. I find the aligners very hard to remove without it. Got... See more

Company replied

Rated 3 out of 5 stars

A four month treatment plan turned into a 13 month treatment plan and teeth still did not align, despite wearing the aligners 22 hours a day, hyperbyte x3 daily and following all instructions. Might w... See more

Company replied

Rated 5 out of 5 stars

The byte team have all been so lovely & caring which makes the process so much more relaxed. I feel they successfully remove the stressful elements of straightening teeth, making it an almost fun proc... See more

Company replied


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3.6

Average

TrustScore 3.5 out of 5

141 reviews

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Rated 5 out of 5 stars

Great service

Started using my Byte aligners about a month ago. Very easy to use and lots of support offered by Byte team along the way! Love the pack that was sent to me and all the inclusions. Easy way to fix my teeth at home, without having to book in to see a dentist!

25 June 2021
Unprompted review
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Reply from Byte

We are so excited for you! From start to finish, our team is ready and available to get you on track, check that progress, and get you to those final results!

Rated 5 out of 5 stars

Great product and customer service

Byte was easy to order, quick to be delivered and the personalised plan made it easy to see where you were and where you will be at the end. I’m only 5 weeks into my 15 week treatment plan and can see results progressing already. It’s well priced and has great customer service whenever you need any assistance. Highly recommend!

24 June 2021
Unprompted review
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Reply from Byte

Thank you for your feedback! Our Care Team is here for you if you ever have any questions throughout your treatment!

Rated 5 out of 5 stars

Recommended!

My daughter is nearly halfway through her treatment and it has been great so far - not too uncomfortable to wear and I can see a big difference from since she started. You can barely see the aligners, and the Byte team have been very professional and supportive. Definitely would recommend it to others.

13 June 2021
Unprompted review
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Reply from Byte

We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us!

Rated 5 out of 5 stars

The entire process so far has been easy and convenient

The entire process so far has been quick, easy and convenient. You are provided an advisor straight away to assist with any enquiries. I cant wait to start seeing my results.

3 June 2021
Unprompted review
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Reply from Byte

We can't wait to get you to that last step in your aligner treatment. Let us know if you have any questions throughout your treatment! We've got you taken care of.

Rated 5 out of 5 stars

So happy with the service and the how…

So happy with the service and the how quickly my teeth are becoming straighter. Its such a simple and easy process.

24 May 2021
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Reply from Byte

Thank you for your feedback! Happy to have you a part of our byte family :)

Rated 5 out of 5 stars

The service has been fantastic

The service has been fantastic! I’m just finishing week 2 and I can already see a small shift in my teeth. Would highly recommend!

26 April 2021
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Reply from Byte

WOOHOO!! We love that you are already seeing results just two weeks in, that's amazing! Thank for sharing your experience, we can't wait to see the rest of your progress :)

Rated 5 out of 5 stars

Newbie - happy so far!

Just starting my journey by Byte but so far the process has been seamless and supportive. Here's to a great results in the near future :)

20 April 2021
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Reply from Byte

Our customer care team is here for you every step of the way. We are dedicated to making your Byte journey as easy and seamless as possible. If you ever have any questions or concerns just let us know, we've got your back :)

Rated 5 out of 5 stars

I honestly can’t fault the product BYTE…

I honestly can’t fault the product BYTE one bit, it has changed my daughters teeth amazingly. The customer service has been brilliant aswell. It was going to be a ridiculous amount more for what my local orthodontist had quoted so I’ve saved my self thousands with BYTE so I’m so grateful

19 April 2021
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Reply from Byte

Hi there, thank you for your review. It makes us so happy to hear that Byte has helped give your daughter a new smile :) Everyone deserves to have the smile of their dreams, which is why we do what we can to provide an affordable option with payment plans that fit your lifestyle. We are so happy to hear that you have felt support throughout your journey so far. We are so excited to see your daughter's final results!

Rated 5 out of 5 stars

Great work Byte, very impressive.

I have been so impressed with the excellent customer service Byte has provided from ordering my impression kits, right through to receiving my treatment plan. Anytime I have had a question, I am answered promptly and enthusiastically. Everyone I have dealt with has been amazing.
I am also very impressed with my treatment plan so far. I am only 3 weeks in, but have noticed movement in my teeth already.
Great work Byte, very impressive.

13 April 2021
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Reply from Byte

Yay Emma! We know it's only the beginning but we are so excited to see all of your progress and are happy that you chose Byte to guide you through your smile transformation. Our team is always here to answer your questions, hype you up, and get you the updates you need so do not hesitate to reach out 😊 Happy to have you in our Byte fam, thanks for the awesome review!

Rated 5 out of 5 stars

I only just received my aligners

I only just received my aligners, however, the process before I purchased was incredible. I had two of the nicest representatives contact me and were there to answer all my questions and concerns before I made the decision. I didn't feel any pressure and only support. I am looking forward to beginning my Byte journey.

13 April 2021
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Reply from Byte

Wow Maria- we are so happy to hear about your awesome experience already and cannot wait to be apart of your entire smile journey. The support does not stop here! Our team can't wait to get you to that final smile so do not hesitate to reach out. Thanks for the awesome review!

Rated 5 out of 5 stars

Super happy

Every part of the journey so far has been super easy, I’m on week 4 of like 15 so still a way to go for the results yet. I’m really happy with the level of service you get especially as it can be via text, it’s just way easier to ask questions if needed. The aligners aren’t hurting me, they fit perfectly. I had a sneak peak at what my final aligners look like compared to what I have now and I can see the difference in what my teeth will look like in only a couple months. I’m stoked. I’d recommend the Humm payments also, I’ve found that to be as easy as Afterpay and Zippay. I highly recommend if the changes you’re needing aren’t DRASTIC. I’m fixing some crowding and some gaps that came in after not sticking to my retainer after high school. If you’re wanting to change a larger issue like an overbite (which I have but am not fussed on fixing) or extreme crowding I haven’t seen so many before and afters to show how perfect they’d come out. For things like that I’d imagine treatment would take a lot longer and it’s probably better to have check ins with an orthodontist more often for the treatment instead of a pack of aligners and off you go. They do send you a treatment plan which has a timeline view of start to finish what your teeth will look like in 3D, and that’s covered in the $30 odd dollars for the kit, so if you can spare that change to send in your impressions and get that it’s worth it in my opinion even if it is just to see if you can go this route. Good luck ❤️❤️

12 April 2021
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Reply from Byte

Danielle, thank you for taking the time to review your experience. We are so happy to hear that we were able to make this process easy for you. We are so excited to see your progress and your new smile!

Rated 5 out of 5 stars

Easy process and the adviser was super…

Easy process and the adviser was super helpful. Really looking forward to the end result

6 April 2021
Unprompted review
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Reply from Byte

Hi Natalie, thank you for taking the time to review your experience! We are happy to hear that your Byte Advisor was available and answered all of your questions. It is important to us that you are supported throughout your Byte journey. We can’t wait to see your results!

Rated 5 out of 5 stars

Great company great product

These guys at trybyte are real professionals. I went to wondersmile before coming here and they gave me a nine month treatment plan . Trybyte did it in 3 months. They know what they are doing.

3 April 2021
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Reply from Byte

Hi! Thank you for taking the time to post this awesome feedback. We are so happy to hear that you finally have the smile you have always dreamed of. We are so excited for you to show off your new smile to the world!

Rated 5 out of 5 stars

I actually got a couple of imprint kits…

I actually got a couple of imprint kits from a couple of companies. Byte by far had the best customer service. While looking they were middle of the range on price.

26 March 2021
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Reply from Byte

Yay! Congrats on getting started with your smile journey :) Our team is here to make your time with Byte as smooth, stress-free, and fun as possible, so we are so glad to hear that this has been your experience! Thanks for the awesome review, let's get you that awesome smile.

Rated 5 out of 5 stars

So far so good

So far so good, 4 weeks (set 4) into my aligners and the process has been very straight forward. Aligners arrived quicker than estimated, and everything seems to be fitting well with a solid amount of pressure, no real discomfort noticed.

26 March 2021
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Reply from Byte

Hi! Thank you for the awesome feedback. We are so happy to hear that your experience has been great! It definitely takes some time to get used to each new aligner, remember the HyperByte is your best friend and can be used to help alleviate the discomfort. If you ever have any questions, feel free to send us a message at support@byteme.com.

Rated 5 out of 5 stars

So far so good

So far so good! Only on the 3rd set of an 18week set and I can feel that there’s been movement when I run my tongue across my front teeth. Experience has been very easy from impressions stage to now which is what I wanted. There’s some mild discomfort sometimes but nothing major and I know that’s normal; the hyperbyte machine helps with that too.

24 March 2021
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Reply from Byte

We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We are excited to be on this smile journey with you and can't wait to see your final results!

Rated 5 out of 5 stars

Happy

it's too early to talk about the results, but the service is excellent

24 March 2021
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Reply from Byte

We appreciate the review, Ilona! Our customer care team is here to support you throughout your treatment. Please reach out if you ever have any questions. We are standing by for support😊

Rated 5 out of 5 stars

great option

Items arrived timely, attractive packaging, excellent customer service, product works as described, only second week of use so can't see results yet. In terms of quality of dental information/guidance I am please so far. Great option for my moderately crooked lower teeth.

24 March 2021
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Reply from Byte

Hi Nicole, thank you for taking the time to review your experience. Our team's number one goal is to make you feel supported through treatment. so we are so happy to hear that this has been your experience. We are here to support you to that final step, so don't hesitate to reach out!

Rated 5 out of 5 stars

Have loved everything about Byte so…

Have loved everything about Byte so far. I'm only into my 2nd week of treatment but so happy with the communication and product. The packaging is adorable and so thoughtful. Love your work

24 March 2021
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Reply from Byte

We are so happy to hear that you are loving Byte! We know it's only the start, but we can't wait to get you to that last step. Let us know if you have any questions throughout your treatment! We've got you.

Rated 5 out of 5 stars

I’ve had Byte for 4 weeks and…

I’ve had Byte for 4 weeks and everything has gone relatively smoothly. I was sent a link to refer friends and receive a $200 Amazon voucher, only to find out it was US customers only, which soured my customer service experience somewhat. I questioned why I was sent the link and never received a response. UPDATE: Byte received out directly to apologise and explain what had occurred. They offered me a voucher to make it right. Fantastic follow up customer service!

24 March 2021
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Reply from Byte

Hi Luke, thank you so much for the feedback! We do apologize for the confusion and we understand your frustration. We are currently working on a referral program for our Australian customers, and it will be coming soon. We will let you know as soon as it is available. We are standing by for support if you have any questions, send us a message at support@byteme.com. We are always happy to help.

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