Everything with my experience was great. Piper assisted me with what I was asking for and even went above and beyond by providing me with additional information about my request and how she could help... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
When I decided to start this journey I visualized a program tailored for me and effective for me. All of my concerns have been cleared out by Lupe. The cost, what to expect through out the process and... See more
Company replied
Lupe was fantastic!! She helped me with getting everything in order to get my new prescription sent to pharmacy quickly! Hands down the best experience I’ve had with Eden customer service so far! Very... See more
Company replied
Eden’s customer service is excellent. Working with Erin she followed up daily letting me know what to expect each day until everything was resolved which was only a couple of days.
Company replied
Company details
- Weight-Loss Service
- also in
- Medical spa
- Online Prescription Medication Vendor
- Spa and health club
- Wellness Programme
About Eden
Written by the company
Try Eden Now
We have a lofty mission: To improve metabolic health for 80 million Americans by connecting them with best-in-class programs, physicians, and state-licensed compounding pharmacies.
We provide access to expert doctors and tailored treatment plans, helping you look, perform, and feel your best. Eden simplifies healthcare by delivering personalized treatments right to your door through our innovative and convenient platform that combines advanced technology with a personal touch.
Contact Us
- Expert Connections: Access to knowledgeable doctors.
- Convenient Care: Virtual consultations and home delivery.
- Personalized Treatment: Custom plans from state-licensed compounding pharmacies.
- Transparent Pricing: No hidden fees.
- Ongoing Support: Continuous care and plan adjustments.
Eden is revolutionizing healthcare by making it more accessible, transparent, and personalized. Our platform connects you with experienced doctors who specialize in metabolic health, ensuring you receive expert advice and custom treatment plans delivered right to your door. We pride ourselves on our credibility, and commitment to transparency about our services and pricing.
Eden's ambitious goal is to improve metabolic health for 80 million Americans by connecting them with the best programs, physicians, and pharmacies. We are dedicated to providing a seamless, trustworthy, and customized healthcare experience, helping you lead a healthier, happier life.
Contact info
United States
- care@tryeden.com
- tryeden.com
4.5
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
pipers great and helpful
8 October 2026
Unprompted review
Reply from Eden
Love that she was great and helpful for you!
-Rajah
Eden Customer Support
Melanie was so incredibly helpful
Melanie was so incredibly helpful. I had concerns about refilling my medication and she offered to help me every step of the way, which I greatly appreciate. After feeling left in the dark a few months ago with starting this medication, Melanie really made me feel like I was in safe hands.
8 October 2026
Unprompted review
Reply from Eden
Melanie walking you through every step of your refill concerns, and turning that earlier feeling of being left in the dark into genuinely feeling like you were in safe hands, says a lot about her. Really glad she gave you that reassurance!
-Rajah
Eden Customer Support
Ann was absolutely wonderful
Ann was absolutely wonderful. She addressed all my concerns and came up with a solution that was better than I ever expected! Thank you so much!
7 October 2026
Unprompted review
Reply from Eden
Lets goooo Ann!!! Happy she was able to help you, and if you need anymore support going forward please do not hesitate and reach out to Eden Support!
-Rajah
Eden Customer Support
Melanie was quick in offering…
Melanie was quick in offering solutions, she was kind, and stayed on the line to assist me in the new process.
7 October 2026
Unprompted review
Reply from Eden
Melanie delivered exactly the standard of service we hold ourselves to: quick, solutions-focused, and attentive from start to finish. Glad she represented that well for you.
-Rajah
Eden Customer Support
Joanne went out of her way to assist
Joanne went out of her way to assist. I am remaining a customer here because of her.
7 October 2026
Unprompted review
Reply from Eden
Joanne going out of her way to help, and actually being the reason you're staying with us, says a lot about the standard of service we hold ourselves to. Really glad she made that kind of impact.
-Rajah
Eden Customer Support
Joanne was quick and super helpful
Joanne was quick and super helpful
7 October 2026
Unprompted review
Reply from Eden
Quick and super helpful, that's Joanne living up to the standard we hold ourselves to. Glad she came through for you!
-Rajah
Eden Customer Support
Melanie's help
Melanie assured me that the dates I chose to be charged and dosage sent would work. Now to see if it gets delivered with a prior notification.
Thanks
Marge Thompson
7 October 2026
Unprompted review
Reply from Eden
Melanie giving you that reassurance on your chosen charge dates and dosage schedule is a great start, Marge, Im Hoping the delivery comes through smoothly with that prior notification too!
-Rajah
Eden Customer Support
This co has excellent customer service…
This co has excellent customer service folks..my encounter with Melanie proved to be very helpful. With Melanie offering several solutions to my issue that were in fact solutions, not just a well ok attitude..i came away feeling at ease...
Thanks.
7 October 2026
Unprompted review
Reply from Eden
Thank you for taking the time to drop this review!
-Rajah
Eden Customer Support
SANDRA was very kind and clear with her…
SANDRA was very kind and clear with her information :-) thanks
6 October 2026
Unprompted review
Reply from Eden
Sandra being kind and clear with the info, exactly what you needed!!!!!! Glad she made it easy!
-Rajah
Eden Customer Support
Melanie was very helpful and answered…
Melanie was very helpful and answered all my questions. She was open about everything including which pharmacy I would receive my medication through which is important for me. I decided to sign up with Eden because of her!
6 October 2026
Unprompted review
Reply from Eden
Melanie being upfront about something as important as which pharmacy you'd be working with, on top of answering every question, is exactly the kind of transparency that builds trust. Glad it's why you chose Eden!
-Rajah
Eden Customer Support
Excellent
ANN was exceptional and was able to help me with my questions and concerns!! I really enjoyed speaking with Ann.
5 October 2026
Unprompted review
Reply from Eden
Ann clearly made that conversation a good one, handling every question and concern along the way. Sounds like she left a great impression!
-Rajah
Eden Customer Support
Sandra was very helpful and I was able…
Sandra was very helpful and I was able to log into the correct email portal thanks to her help.
6 October 2026
Unprompted review
Reply from Eden
Hi there!
Thank you so much for sharing your experience! We're so happy to hear that Sandra was able to help you get logged into the correct portal and make the process easier for you. We know how frustrating login issues can be, and having someone there to guide you through them makes all the difference! We'll be sure to pass along your kind words to Sandra. We truly appreciate you taking the time to recognize her helpfulness and are grateful to have you as part of the Eden family!
Susie 💚
Melanie was fantastic!
Melanie was fantastic!! she assisted me every step of the way and was a huge factor in me returning as a customer.
5 October 2026
Unprompted review
Reply from Eden
Melanie being that present every step of the way, and actually being a reason you came back!!!!! says a lot. Glad she made that kind of impact!
-Rajah
Eden Customer Support
My review has nothing to do with the…
My review has nothing to do with the operator. She was very kind and understanding. My complaint has to do with not sending my prescription on time. I had to call to question why it was never sent. Your first priority should always be patient regardless of any new computer system or glitches. We should be notified through email if your company is having any problems. It is not good practice that the patient has to call to remind you to send the prescription.
Wanda Vickers
6 October 2026
Unprompted review
Reply from Eden
Hi Wanda,
Thank you for sharing your candid feedback, and we sincerely apologize for the delay and frustration caused regarding your prescription. You are absolutely right patient care must always be our first priority, and a system issue or update is no excuse for a lapse in communication. We completely agree that you should have been proactively notified rather than having to reach out yourself.
While we’re glad our representative was kind and understanding, we hear your concerns loud and clear and are addressing this internally so we can do better going forward. If there is anything further we can look into for you, please don't hesitate to reach out.
Sincerely,
Susie from Eden 💚
Melanie made it easy to request an…
Melanie made it easy to request an update on when my meds will ship.
6 October 2026
Unprompted review
Reply from Eden
Thanks for taking the time to leave us a note! It’s awesome to hear that Melanie got you the exact shipping update you needed without any hassle. We'll definitely give her a shout-out for keeping things smooth!
Cheers,
Susie from Eden 💚
Saikrishna was very helpful
Saikrishna was very helpful! I had a question and they were able to provide excellent detailed support. Many thanks for great service!
5 October 2026
Unprompted review
Reply from Eden
Thank you so much for taking the time to share your feedback! We’re thrilled to hear that Saikrishna provided such thorough and helpful support for your question. Delivering clear, detailed assistance is always our goal, and we’ll be sure to pass along your appreciation to them!
Best,
Susie from Eden 💚
Jules resolved my problem immediately
Jules resolved my problem immediately. I appreciate it.
5 October 2026
Unprompted review
Reply from Eden
Thank you so much for taking the time to share your feedback! We’re thrilled to hear that Jules was able to resolve your issue right away. Providing fast and effective support is always our goal, and we’ll be sure to pass along your appreciation to him!
Best,
Susie from Eden 💚
Nathalie is very knowledgeable and…
Nathalie is very knowledgeable and helpful. She was able to help with answering all my questions and how to proceed moving forward.
5 October 2026
Unprompted review
Reply from Eden
Glad she gave you that clarity, and if you need anymore support in the future please do not hesitate to reach out!
-Rajah
Eden Customer Support
Nathalie
Nathalie, Customer Service Rep., understood my request and resolved it quickly. She made sure that I had the necessary information should I have any issues afterwards. I highly recommend Eden and their customer service team.
5 October 2026
Unprompted review
Reply from Eden
Quick resolution plus making sure you were set up with everything you'd need afterward, is exactly what good support should look like. Thank you for recommending Eden!
-Rajah
Eden Customer Support
Saikrishna was fast and helpful with…
Saikrishna was fast and helpful with issue
5 October 2026
Unprompted review
Reply from Eden
Fast and Helpful thats what we love! If you need anymore support feel free to reach out!
-Rajah
Eden Customer Support
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