Been with Tryeden for a couple of years. I just paused a shipment of meds, which you’re free to do at anytime, through their CHAT feature. Easy peasy. A pleasant and helpful human representative ( it’... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When I decided to start this journey I visualized a program tailored for me and effective for me. All of my concerns have been cleared out by Lupe. The cost, what to expect through out the process and... See more
Company replied
Lupe was fantastic!! She helped me with getting everything in order to get my new prescription sent to pharmacy quickly! Hands down the best experience I’ve had with Eden customer service so far! Very... See more
Company replied
Eden’s customer service is excellent. Working with Erin she followed up daily letting me know what to expect each day until everything was resolved which was only a couple of days.
Company replied
Company details
- Weight-Loss Service
- also in
- Medical spa
- Online Prescription Medication Vendor
- Spa and health club
- Wellness Programme
About Eden
Written by the company
Try Eden Now
We have a lofty mission: To improve metabolic health for 80 million Americans by connecting them with best-in-class programs, physicians, and state-licensed compounding pharmacies.
We provide access to expert doctors and tailored treatment plans, helping you look, perform, and feel your best. Eden simplifies healthcare by delivering personalized treatments right to your door through our innovative and convenient platform that combines advanced technology with a personal touch.
Contact Us
- Expert Connections: Access to knowledgeable doctors.
- Convenient Care: Virtual consultations and home delivery.
- Personalized Treatment: Custom plans from state-licensed compounding pharmacies.
- Transparent Pricing: No hidden fees.
- Ongoing Support: Continuous care and plan adjustments.
Eden is revolutionizing healthcare by making it more accessible, transparent, and personalized. Our platform connects you with experienced doctors who specialize in metabolic health, ensuring you receive expert advice and custom treatment plans delivered right to your door. We pride ourselves on our credibility, and commitment to transparency about our services and pricing.
Eden's ambitious goal is to improve metabolic health for 80 million Americans by connecting them with the best programs, physicians, and pharmacies. We are dedicated to providing a seamless, trustworthy, and customized healthcare experience, helping you lead a healthier, happier life.
Contact info
United States
- care@tryeden.com
- tryeden.com
4.5
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Joanne was great to work with
Joanne was thoughtful, prompt and handled my request promptly. I had a good experience with her.
8 October 2026
Unprompted review
Reply from Eden
Thoughtful and quick, Joanne covered both sides of a good interaction, taking the time to actually think through your request instead of rushing it, while still not leaving you waiting. Glad it made for a good experience!
-Rajah
Eden Customer Support
Melanie with Eden was so helpful
Melanie with Eden was so helpful! Thank you so much for your transparency and follow through. It’s rare that a company looks out for its clients and that’s exactly what Melanie did! Thank you again!
13 October 2026
Unprompted review
Reply from Eden
Being transparent is one thing, but following through on it is what actually matters, and Melanie clearly did both. Feeling looked out for, instead of just managed, is the experience we want every patient to have.
If you have any other questions or need support, please reach back out!
-Rajah
Eden Customer Support
Quick response to a question about my…
Quick response to a question about my recent order
14 October 2026
Unprompted review
Reply from Eden
A quick response on your order question is exactly the turnaround we aim for, no long wait, no guessing! If you have any questions in the future don't hesitate to reach out!
-Rajah
Eden Customer Support
Ann was great she gets 5 stars
Ann was great she gets 5 stars! The one star is how I received my medication room temp the past two refills is what has really left me unhappy and have decided to go with my sister in law provider we live together and her medication come it still with the frozen package solid.
13 October 2026
Unprompted review
Reply from Eden
Hi there!
Thank you so much for taking the time to share your experience with us! We're so happy to hear that Ann provided you with five-star service, and we'll be sure to pass along your kind words to her! That said, we're truly sorry to hear about your concerns with the temperature of your medication upon delivery, especially since this has happened with your last two refills. We completely understand how important it is to feel confident about the handling and delivery of your medication, and we're disappointed to hear that this experience has led you to seek care elsewhere. We would love the opportunity to look into this further and have our team review your concerns regarding the shipping conditions. Your feedback is incredibly valuable to us, and we sincerely appreciate the trust you've placed in Eden. We wish you nothing but the best on your continued health journey!
Susie 💚
Reply from Eden
Straightforward feedback, well-deserved recognition for Jules. Appreciate you taking the time to share this!
-Rajah
Eden Customer Support
Danifer was excellent
Danifer was excellent responding to my issue promptly, assuring issue was corrected and provide excellent customer service. Feel reassured my voice was heard and will use again.
13 October 2026
Unprompted review
Reply from Eden
Prompt response, real confirmation that things were fixed, and a voice that felt heard rather than brushed aside, Danifer covered all of it. Glad that reassurance is enough to bring you back!
-Rajah
Eden Customer Support
Yes I had some questions about my…
Yes I had some questions about my dosage since I am new to this and Jules was very helpful in explaining everything to me..
13 October 2026
Unprompted review
Reply from Eden
Being new and having real questions about dosage can feel uncertain, so it’s great that Jules took the time to actually explain everything clearly instead of rushing through it. That kind of patience matters most when you’re just starting out.
-Rajah
Eden Customer Support
Would recommend
My overall experience has been great! When I did have an issue out called and Melanie helped me resolve the issue quickly. She was very helpful and understood my issue right away and how to fix it.
13 October 2026
Unprompted review
Reply from Eden
Not having to explain the problem twice makes all the difference, and it sounds like Melanie got it on the first try. Thanks for sharing this!
-Rajah
Eden Customer Support
Customer service was wonderful....
13 October 2026
Unprompted review
Reply from Eden
Wonderful customer service, short, sweet, and exactly what we aim for!
-Rajah
Eden Customer Support
Everything was seamless
Everything was seamless! From the questionnaire to the approval. Thank you to the team at Eden!
12 October 2026
Unprompted review
Reply from Eden
Hi there!
Thank you so much for your wonderful review! 💚 We're thrilled to hear that your experience with Eden was seamless from start to finish! Our team works hard to make the process as simple, smooth, and stress-free as possible, so it truly means a lot to hear that we delivered. We appreciate you taking the time to share your experience and for trusting Eden to be part of your health journey. We're so happy to have you with us!
Susie 💚
Ann was a great help
Ann was a great help. She got back to me with a resolution to my problem with quick action.
12 October 2026
Unprompted review
Reply from Eden
Hi there!
Thank you so much for sharing your wonderful experience! We're so happy to hear that Ann was able to jump in, address your concerns, and provide a quick resolution. We know how important it is to receive timely support, and we're thrilled that Ann was able to make a positive difference in your experience. We'll be sure to pass along your kind words to her! We truly appreciate you taking the time to recognize her efforts and are grateful to have you as part of the Eden family!
Susie 💚
Fantastic customer support, great options, great pricing
I've had a great experience with Eden, especially with their Member Care team. Melanie was incredibly helpful, responsive, and was actually able to complete my request! When I reached out to the Member Care team, I had expected it to take a few days for someone to get back to me, but Melanie got back to me right away. Our subsequent exchanges were incredibly quick too (literally within the hour for some), and her communication was clear and concise.
On top of that, they actually approved my request to switch from my historical medication pricing structure to a new subscription that was literally $200/month lower -- all in the first email. When I saw a lower price advertised online, I sent an email asking if I could somehow change to this same lower monthly cost - despite having locked myself into a much higher one earlier in the year. To my surprise, I got a very quick response, and they said yes, all in the first email! I was fully expecting to get a "no", or to have to jump through crazy hoops to make it happen -- but Melanie said yes in the very first response email, and then guided me through the process.
The clinicians and the pharmacies they partner with have been super responsive as well - and my medication has always been delivered on time, with no issues.
If I had one thing I thought Eden could improve upon, it was their old website/ patient portal -- but they've recently moved to a new platform, and the new site is much more aesthetically intuitive, easy to use, and aesthetically pleasing.
Overall - would highly recommend trying Eden. There are a lot of different players in this market vying for the same customers, and I couldn't be happier that I chose Eden.
12 October 2026
Unprompted review
Reply from Eden
Hi there!
Wow, thank you so much for taking the time to share such a thoughtful and detailed review! 💚 We're absolutely thrilled to hear how positive your experience with Eden has been, especially with Melanie and our Member Care team! It's wonderful to know that Melanie was able to respond so quickly, make the pricing transition easy, and help you find a more affordable option. We truly believe that great customer care means listening, finding solutions, and making things as simple as possible for our patients.
We're also so happy to hear that your deliveries have been reliable and that you're enjoying our updated patient portal! Your feedback means so much to us, and it's incredibly rewarding to know that the improvements we're making are having a positive impact. We'll be sure to share your kind words with Melanie and the rest of our team!
Thank you again for your trust, your recommendation, and for choosing Eden. We're so grateful to have you as part of the Eden family!
Susie 💚
Reply from Eden
Hi there!
Thank you so much for your kind words! We're so happy to hear that our team was prompt, kind, and helpful throughout your experience. Providing friendly, attentive, and timely support is something we truly value at Eden, and it means so much to know that our team made a positive impression. We appreciate you taking the time to share your feedback and are so grateful to have you as part of the Eden family!
Susie 💚
Poor response and late deliveries
12 October 2026
Unprompted review
Reply from Eden
Hi there,
We're so sorry to hear about your experience! We completely understand how frustrating it can be to experience delayed deliveries and not receive the timely communication and support you deserve. At Eden, we truly value our patients and strive to provide a smooth, reliable, and positive experience from start to finish. We would love the opportunity to look into your concerns and see how we can make things right. Please reach out to our support team so we can review your experience and assist you further. Your feedback means a great deal to us, and we appreciate you taking the time to share it!
Susie 💚
MELANIE was fantastic!!
MELANIE was fantastic!!! Super helpful and responsive
12 October 2026
Unprompted review
Reply from Eden
Hi there!
Thank you so much for your wonderful review! We're absolutely thrilled to hear that Melanie was fantastic and provided you with such helpful and responsive support! We love hearing when our team members make a positive difference, and Melanie will be so happy to know her efforts were appreciated. We'll be sure to pass along your kind words to her! Thank you for taking the time to share your experience and for being part of the Eden family. We're so grateful to have you with us!
Susie 💚
Sandra was super helpful!
Sandra was super helpful in resolving my question. She was on point, answered directly and very nice & polite!
Thank you, Sandra!
12 October 2026
Unprompted review
Reply from Eden
Sandra being on point, direct, and polite all at once is a great combo. Champion STATUS that she got your question resolved so smoothly!
-Rajah
Eden Customer Support
Ann did an excellent job
Ann did an excellent job. She answered my question and thoroughly explained the issue. She also responded quickly. This process worked much better than trying to get someone on the phone.
8 October 2026
Unprompted review
Reply from Eden
Happy to hear she had your question on point! AND she responded quickly! If you need anymore support during your journey please don't hesitate to reach out!
-Rajah
Eden Customer Support
The Positive Comments WERE True but NOT NOW
When the pricing at the company I had been using went up I knew I had to look for a better option. I was "only" looking for maintenance support, but it was not possible with many other companies, or they were more expensive, or had membership fees, or monthly billing, or bad customer service, or found other ways to take advantage of you. Checking out Eden on Trust Pilot made a world of difference. The high ratings for fair pricing, customer service, and support of the doctors was the deciding factor for me, and they were spot on. The people I have dealt with have been great, especially Nick who I spoke to the most, and they should all be commended! **Update- my original comments were true when they were written but we hit a snag that should have been taken care of EASILY and the last couple of weeks have been HORRIFIC. Even more so because I am leaving on a long trip out of the country and don't have time for this nonsense. So.... beware. 😠
10 October 2026
Unprompted review
Reply from Eden
It's clear why fair pricing and genuine customer care stood out when you found Eden!!! Nick and the rest of the team living up to those ratings, especially after all the comparisons you did, reflects exactly the standard of care we strive to deliver.
-Rajah
Eden Customer Support
Joanne with customer support was great
Joanne with customer support was great, answered all my questions
11 October 2026
Unprompted review
Reply from Eden
Love It!
If you need more support in the future please reach out again!
-Rajah
Eden Customer Support
Melanie was very patient and helpful…
Melanie was patient, helpful, and friendly throughout the call, offering courteous assistance from beginning to end.
1 October 2026
Unprompted review
Reply from Eden
Love hearing reviews like this, they genuinely make my day, and I’m sure Melanie’s too! Staying patient, helpful, and friendly from start to finish reflects exactly the standard of care we strive to deliver. If you ever need more support, don’t hesitate to reach out we’re always here!
-Rajah
Eden Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.