Everything with my experience was great. Piper assisted me with what I was asking for and even went above and beyond by providing me with additional information about my request and how she could help... See more
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Review summary
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When I decided to start this journey I visualized a program tailored for me and effective for me. All of my concerns have been cleared out by Lupe. The cost, what to expect through out the process and... See more
Company replied
Lupe was fantastic!! She helped me with getting everything in order to get my new prescription sent to pharmacy quickly! Hands down the best experience I’ve had with Eden customer service so far! Very... See more
Company replied
Eden’s customer service is excellent. Working with Erin she followed up daily letting me know what to expect each day until everything was resolved which was only a couple of days.
Company replied
Company details
- Weight-Loss Service
- also in
- Medical spa
- Online Prescription Medication Vendor
- Spa and health club
- Wellness Programme
About Eden
Written by the company
Try Eden Now
We have a lofty mission: To improve metabolic health for 80 million Americans by connecting them with best-in-class programs, physicians, and state-licensed compounding pharmacies.
We provide access to expert doctors and tailored treatment plans, helping you look, perform, and feel your best. Eden simplifies healthcare by delivering personalized treatments right to your door through our innovative and convenient platform that combines advanced technology with a personal touch.
Contact Us
- Expert Connections: Access to knowledgeable doctors.
- Convenient Care: Virtual consultations and home delivery.
- Personalized Treatment: Custom plans from state-licensed compounding pharmacies.
- Transparent Pricing: No hidden fees.
- Ongoing Support: Continuous care and plan adjustments.
Eden is revolutionizing healthcare by making it more accessible, transparent, and personalized. Our platform connects you with experienced doctors who specialize in metabolic health, ensuring you receive expert advice and custom treatment plans delivered right to your door. We pride ourselves on our credibility, and commitment to transparency about our services and pricing.
Eden's ambitious goal is to improve metabolic health for 80 million Americans by connecting them with the best programs, physicians, and pharmacies. We are dedicated to providing a seamless, trustworthy, and customized healthcare experience, helping you lead a healthier, happier life.
Contact info
United States
- care@tryeden.com
- tryeden.com
4.5
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Zee handled my issue quickly and…
Zee handled my issue quickly and professionally. Thanks
26 October 2026
Unprompted review
Reply from Eden
Quick and professional, no wasted time. Glad Zee got it handled.
-Rajah
Eden Customer Support
It seems communication is off somewhere…
It seems communication is off somewhere because I’m not getting emails letting me know that I’ve got messages waiting for me so every time I inquire something it’s like a week or so and then inquiring again and it’s another week and I’m inquiring again. So as of last week 10/19-it says I’ve been approved. They’re gonna fill it in five days. Well it’s been past five days. I don’t know. I got no messages saying that I’ve got tracker information that something is on its way at the same time. I’m wondering what’s going on and I have to now go back to the portal to find out that I’ve got a message and this doctor had messaged me on the 19th asking me for now a photo of myself first I had to send a photo of my label of my present prescription that I’m on didn’t know I had to do that either I had to inquire what was going on since I hadn’t heard from anybody so that was the 19th and from there it seem at same doctor had asked me later on in the day possibly I need to have a full body photo sent to him. I didn’t know that I didn’t get anything in my email letting me know that there is a message for me from him so I just get to find it now and I now get to send a photo to him. Meanwhile, in the last correspondence it said I was supposed to be. I was approved and was supposed to be getting it within five days. It’s been past five days. God forbid there’s something wrong with your order. I don’t know how long it’s gonna take to get to somebody to solve my issue whatever that issue could be. I look at my junk folders there’s no emails from anybody -so this is not comforting.
26 October 2026
Unprompted review
Reply from Eden
Hi there,
Thank you for taking the time to share your experience with us. We're truly sorry for the frustration and confusion you've experienced throughout this process. We completely understand how upsetting it must be to repeatedly check for updates, only to discover that additional information was needed and that messages from your provider had gone unnoticed due to missing email notifications. Clear communication is so important, especially when you're waiting to begin your treatment, and we're sorry that we haven't met your expectations.
We also understand your concerns regarding the timeline you were originally given and the lack of shipping updates. You deserve to feel informed and confident about where things stand with your order, without having to continually reach out for answers. We'd really appreciate the opportunity to look into your account, review the communication issues, and help clarify the next steps needed to move your treatment forward. Please reach out to our Member Care team so we can assist you further.
We sincerely appreciate your patience and your feedback. We know your time is valuable, and we hope to have the opportunity to provide you with a much better experience moving forward.
Susie 💚
Everything with my experience was…
Everything with my experience was great. Piper assisted me with what I was asking for and even went above and beyond by providing me with additional information about my request and how she could help me when I was ready. It is assistance like this that makes me stay as a customer with Eden.
23 October 2026
Unprompted review
Reply from Eden
Going beyond the ask, that’s what Piper did here, and it’s clearly what’s keeping you with us. Glad she made that kind of impact.
-Rajah
Eden Customer Support
Nathalie was very helpful in stopping…
Nathalie was very helpful in stopping my subscription I just wish someone would have reached out to see why I wanted to discontinue my subscription. Maybe I would still be with you
25 October 2026
Unprompted review
Reply from Eden
Hi there!
Thank you so much for taking the time to share your experience with us! We're so happy to hear that Nathalie was helpful in assisting you with your subscription cancellation, and we'll be sure to pass along your kind words to her.
That being said, we're truly sorry that no one took the time to ask why you were leaving or see if there was anything we could do to make your experience better. We completely understand how important it is to feel heard and valued, especially when making the decision to discontinue your treatment. Your feedback is a wonderful reminder that sometimes simply taking the time to listen can make all the difference. We would love the opportunity to learn more about your experience and see if there's anything we can do to welcome you back to Eden. Thank you for giving us the opportunity to be part of your health journey. We truly appreciate you!
Susie 💚
Nathalie was amazing
Nathalie was amazing! Got back to me quickly and explained everything clearly.
25 October 2026
Unprompted review
Reply from Eden
Nathalie getting back to you quickly and explaining everything clearly covers exactly what good support should look like. Appreciate her taking such good care of you!
-Rajah
Eden Customer Support
Good knowledgeable customer service
Good knowledgeable customer service. Thank you steff. Appreciate your effort!
24 October 2026
Unprompted review
Reply from Eden
Knowledgeable and clearly putting in real effort, that’s Steff. Glad we came through for you!
-Rajah
Eden Customer Support
I had a technical issue and JOANNE…
I had a technical issue and JOANNE helped me to get all my information back on track. Her consistency will help me achieve my goals thank you
24 October 2026
Unprompted review
Reply from Eden
A 5-star review for Joanne’s consistency in sorting out your technical issue, well deserved!!! If you need anymore support we are always here!
-Rajah
Eden Customer Support
Reply from Eden
Glad Ann got back to you so quickly. If anything else comes up, don’t hesitate to reach out, we’re always here for you!
-Rajah
Eden Customer Support
JoAnne was quick to get back with me…
JoAnne was quick to get back with me with any questions I have. Reassured me that my prescription would be mailed soon and I would be able to track it.
24 October 2026
Unprompted review
Reply from Eden
Glad JoAnne gave you that quick reassurance on your tracking. If anything else comes up, don’t hesitate to reach out, we’re always here for you!
-Rajah
Eden Customer Support
The company is real!
The company is real!! I just received my meds after reaching out to customer support to talk to a real person. I ordered 10/20 and it was delivered on 10/24. Not too bad! And on a Saturday!
Happy to see where this $129 a month takes me. And thank you to Gilbert who took my call and answered all my questions. Thank you!! ☺️
22 October 2026
Unprompted review
Reply from Eden
Confirming we’re real, with package in hand just days after ordering, is great to hear. Thanks to Gilbert for being that real person on the other end of the line!!! Wishing you well on this next chapter!
-Rajah
Eden Customer Support
Steff was very pleasant and helpful…
Steff was very pleasant and helpful while guiding me where to complete my questions for my order!
23 October 2026
Unprompted review
Reply from Eden
Steff being pleasant and helpful while guiding you through those order questions made the process smoother. If you need anymore support in the future, Eden is always here!
-Rajah
Eden Customer Support
Joanne was fabulous
Joanne was fabulous. I asked a few simple questions and she replied with a detailed response and even provide provided answers to what I was planning on asking next. Thanks Joanne!
23 October 2026
Unprompted review
Reply from Eden
Joanne coming in clutch with the responses! If you have anymore questions in the future please don't hesitate and reach back out!
-Rajah
Eden Customer Support
Joanne and everyone at Eden
Joanne and everyone at Eden, who has been more than helpful thank you
23 October 2026
Unprompted review
Reply from Eden
Joanne and the whole team being more than helpful says a lot. Thank you for taking the time to leave this review!
-Rajah
Eden Customer Support
Made it very easy to find the info I…
Made it very easy to find the info I needed. Went above and beyond
18 October 2026
Unprompted review
Reply from Eden
Easy to navigate and above and beyond in effort, that’s a great combination. Thanks for the feedback!
-Rajah
Eden Customer Support
Joanne was very helpful and im very…
Joanne was very helpful and im very happy with the service!
22 October 2026
Unprompted review
Reply from Eden
Helpful and satisfying, that’s the combo Joanne delivered!! SO happy to hear that! If you need anymore support in the future please reach out!
-Rajah
Eden Customer Support
very quick very helpful XYRYL is who…
very quick very helpful XYRYL is who helped me
23 October 2026
Unprompted review
Reply from Eden
Fast and effective, that’s Xyryl. Glad they came through for you!
-Rajah
Eden Customer Support
Steff was very helpful and addressed…
Steff was very helpful and addressed all my concerns.
23 October 2026
Unprompted review
Reply from Eden
Shout-out Steff! Being able to address all your concerns and being helpful at the same time? That sounds like a major win!!! If you need anymore support please don't hesitate to reach back out!
-Rajah
Eden Customer Support
Reply from Eden
Simple feedback, clear message, Lupe delivered. Thanks for sharing!
-Rajah
Eden Customer Support
Great customer service
Service representative was prompt in answering my questions. Shipping information was not up to date on the website, however I received my package in time.
22 October 2026
Unprompted review
Reply from Eden
Hi there!
Thank you so much for taking the time to share your experience with us! We're so happy to hear that our Member Care representative was prompt and helpful in answering your questions. We're also glad your package arrived on time! We do apologize that the shipping information on our website wasn't as up to date as it should have been. We know how important it is to have accurate tracking information and peace of mind while waiting for your treatment. Your feedback is greatly appreciated and helps us identify areas where we can improve. Thank you for choosing Eden and allowing us to be part of your health journey. We're so grateful to have you with us!
Susie 💚
Lupe was fantastic!
Lupe was fantastic!! She helped me with getting everything in order to get my new prescription sent to pharmacy quickly! Hands down the best experience I’ve had with Eden customer service so far! Very grateful for her help!
23 October 2026
Unprompted review
Reply from Eden
Quick and thorough in getting everything in order for your new prescription, Lupe set a new high mark for your experience with us. Thanks for sharing this!
-Rajah
Eden Customer Support
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