Everything with my experience was great. Piper assisted me with what I was asking for and even went above and beyond by providing me with additional information about my request and how she could help... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When I decided to start this journey I visualized a program tailored for me and effective for me. All of my concerns have been cleared out by Lupe. The cost, what to expect through out the process and... See more
Company replied
Lupe was fantastic!! She helped me with getting everything in order to get my new prescription sent to pharmacy quickly! Hands down the best experience I’ve had with Eden customer service so far! Very... See more
Company replied
Eden’s customer service is excellent. Working with Erin she followed up daily letting me know what to expect each day until everything was resolved which was only a couple of days.
Company replied
Company details
- Weight-Loss Service
- also in
- Medical spa
- Online Prescription Medication Vendor
- Spa and health club
- Wellness Programme
About Eden
Written by the company
Try Eden Now
We have a lofty mission: To improve metabolic health for 80 million Americans by connecting them with best-in-class programs, physicians, and state-licensed compounding pharmacies.
We provide access to expert doctors and tailored treatment plans, helping you look, perform, and feel your best. Eden simplifies healthcare by delivering personalized treatments right to your door through our innovative and convenient platform that combines advanced technology with a personal touch.
Contact Us
- Expert Connections: Access to knowledgeable doctors.
- Convenient Care: Virtual consultations and home delivery.
- Personalized Treatment: Custom plans from state-licensed compounding pharmacies.
- Transparent Pricing: No hidden fees.
- Ongoing Support: Continuous care and plan adjustments.
Eden is revolutionizing healthcare by making it more accessible, transparent, and personalized. Our platform connects you with experienced doctors who specialize in metabolic health, ensuring you receive expert advice and custom treatment plans delivered right to your door. We pride ourselves on our credibility, and commitment to transparency about our services and pricing.
Eden's ambitious goal is to improve metabolic health for 80 million Americans by connecting them with the best programs, physicians, and pharmacies. We are dedicated to providing a seamless, trustworthy, and customized healthcare experience, helping you lead a healthier, happier life.
Contact info
United States
- care@tryeden.com
- tryeden.com
4.5
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service
Manju responded and helped me with all my questions
23 October 2026
Unprompted review
Reply from Eden
Manju making sure nothing was left unanswered, that’s great service in action. Thanks for taking the time to share this, and if you need any support in the future please reach out!
-Rajah
Eden Customer Support
So I think my experience with customer…
So I think my experience with customer service and specifically with Steff has been excellent
22 October 2026
Unprompted review
Reply from Eden
Glad the service, and specifically Steff, lived up to excellent. Appreciate you taking the time to share this!
-Rajah
Eden Customer Support
Joanne was great at responding to my…
Joanne was great at responding to my question. So far everything has gone great!
22 October 2026
Unprompted review
Reply from Eden
Question answered well by Joanne, and everything else tracking great too. If you need anymore support in the future please don't hesitate to reach out again!
-Rajah
Eden Customer Support
Reply from Eden
A clear outcome delivered quickly, can’t ask for much more. Thanks for letting us know!
-Rajah
Eden Customer Support
Very helpful and quick with getting…
Very helpful and quick with getting back to me
21 October 2026
Unprompted review
Reply from Eden
Helpful and quick to get back to you, that’s the turnaround we aim for. Appreciate you sharing this!
-Rajah
Eden Customer Support
Reply from Eden
Simple feedback, strong message. Glad Danifer delivered.
-Rajah
Eden Customer Support
Great customer service
Great customer service, Natalie helped me with my issue. Thank you!
12 October 2026
Unprompted review
Reply from Eden
Short, sweet, and resolved. Glad Natalie came through for you.
-Rajah
Eden Customer Support
Nathalie was very helpful with my…
Nathalie was very helpful with my request to unpause my treatment. She also sent me an email immediately for my check in so that I can stay on track.
22 October 2026
Unprompted review
Reply from Eden
Quick with the unpause and quick with the follow-up check-in, Nathalie didn’t miss a step. Thanks for taking the time to write a review!
-Rajah
Eden Customer Support
Lupe is GREAT
Lupe D. assisted me and solved all of my problems in one phone call. She was very sweet and efficient. She gave me excellent service and made sure my needs were met. I really appreciate her.
21 October 2026
Unprompted review
Reply from Eden
Sweet, efficient, and thorough enough to wrap it all up in one call, Lupe covered it all!! lets go! If you need anymore support in the future please don't hesitate and reach out!
-Rajah
Eden Customer Support
Erin went above and beyond to make sure…
Erin went above and beyond to make sure i was taken cars of. Thank you Erin!
21 October 2026
Unprompted review
Reply from Eden
Above and beyond is PERFECT. Glad Erin made sure you were fully taken care of.
-Rajah
Eden Customer Support
Staff Palomar called me back promptly…
Staff Palomar called me back promptly and e explained my account to me perfectly.
21 October 2026
Unprompted review
Reply from Eden
A quick callback that actually clears things up instead of adding to the confusion, that’s a win!
-Rajah
Eden Customer Support
Gilbert was very helpful and courteous
Gilbert was very helpful and courteous. He resolved my issue with 1 phone call.
21 October 2026
Unprompted review
Reply from Eden
One phone call, issue resolved, and courteous the whole way through. Gilbert made it easy. Appreciate him taking care of it!
-Rajah
Eden Customer Support
Thank you Zee for your help when I…
Thank you Zee for your help when I called in on the status of my shipment and sending me an email with check in visits and the protocols for follow ups and prescription emails
20 October 2026
Unprompted review
Reply from Eden
Zee covered all the bases for you, shipment status, check-ins, and the follow-up details too. Appreciate there thoroughness!
-Rajah
Eden Customer Support
Was not helpful
Was not helpful, did not leave proper link and was quick to hang up call
21 October 2026
Unprompted review
Reply from Eden
Hi there,
We're truly sorry to hear about your disappointing experience with our customer service team. We understand how frustrating it must be to reach out for assistance, only to be left without the correct link or the support you needed. You deserve to feel heard, valued, and never rushed during a conversation with our team. This is certainly not the experience we want for our patients, and we sincerely apologize for falling short. We'd appreciate the opportunity to look into what happened and make sure you receive the proper assistance. Please reach out to our Member Care team so we can help get things resolved. Thank you for bringing this to our attention. Your feedback is important to us and helps us improve the care and service we provide.
Susie 💚
I appreciate Erin in Customer Service…
I appreciate Erin in Customer Service today! Erin was very helpful with a question I had & very courteous!
21 October 2026
Unprompted review
Reply from Eden
Erin being helpful and courteous made for a great interaction today. Appreciate her taking good care of you!
-Rajah
Eden Customer Support
Kim was so helpful
Kim was so helpful. She solved my problem and was very kind, knowledgeable and efficient.
20 October 2026
Unprompted review
Reply from Eden
Thanks for taking the time to leave this review!
-Rajah
Eden Customer Support
Reply from Eden
Thanks for taking the time to leave this review!!!!
-Rajah
Eden Customer Support
LUPE was wonderful
LUPE was wonderful. Stayed on the phone with me through the entire process and made sure I was happy and well taken care of before ending the call. Outstanding customer service, which is rare these days.
21 October 2026
Unprompted review
Reply from Eden
Outstanding is the right word. Lupe seeing the call through start to finish, making sure you were happy before ending it, is exactly the kind of care we want every member to get.
-Rajah
Eden Customer Support
Incredibly difficult to cancel
Incredibly difficult to cancel. Was waiting with customer service for longer than an hour. Do not recommend- cancellation is a nightmare.
21 October 2026
Unprompted review
Reply from Eden
Hi there,
We're truly sorry to hear about your frustrating experience trying to cancel your subscription. We completely understand how upsetting it must have been to spend over an hour waiting for assistance, especially when you were simply trying to complete a cancellation. This is certainly not the experience we want for our patients, and we apologize for the inconvenience and frustration this has caused. We believe the cancellation process should be clear and straightforward, and we're sorry that wasn't your experience. We'd appreciate the opportunity to review what happened and ensure your cancellation concerns have been properly addressed. Please reach out to our Member Care team so we can assist you further. We truly appreciate your feedback and will use it to help improve the experience for our patients.
Susie 💚
Not too long ago wait on phone to talk…
Not too long ago wait on phone to talk to live agent. 4 minutes. Agent was easy to understand.
21 October 2026
Unprompted review
Reply from Eden
Glad the wait stayed quick and the conversation was clear once you got through. Thanks for taking the time to leave this feedback.
-Rajah
Eden Customer Support
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