Everything with my experience was great. Piper assisted me with what I was asking for and even went above and beyond by providing me with additional information about my request and how she could help... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When I decided to start this journey I visualized a program tailored for me and effective for me. All of my concerns have been cleared out by Lupe. The cost, what to expect through out the process and... See more
Company replied
Lupe was fantastic!! She helped me with getting everything in order to get my new prescription sent to pharmacy quickly! Hands down the best experience I’ve had with Eden customer service so far! Very... See more
Company replied
Eden’s customer service is excellent. Working with Erin she followed up daily letting me know what to expect each day until everything was resolved which was only a couple of days.
Company replied
Company details
- Weight-Loss Service
- also in
- Medical spa
- Online Prescription Medication Vendor
- Spa and health club
- Wellness Programme
About Eden
Written by the company
Try Eden Now
We have a lofty mission: To improve metabolic health for 80 million Americans by connecting them with best-in-class programs, physicians, and state-licensed compounding pharmacies.
We provide access to expert doctors and tailored treatment plans, helping you look, perform, and feel your best. Eden simplifies healthcare by delivering personalized treatments right to your door through our innovative and convenient platform that combines advanced technology with a personal touch.
Contact Us
- Expert Connections: Access to knowledgeable doctors.
- Convenient Care: Virtual consultations and home delivery.
- Personalized Treatment: Custom plans from state-licensed compounding pharmacies.
- Transparent Pricing: No hidden fees.
- Ongoing Support: Continuous care and plan adjustments.
Eden is revolutionizing healthcare by making it more accessible, transparent, and personalized. Our platform connects you with experienced doctors who specialize in metabolic health, ensuring you receive expert advice and custom treatment plans delivered right to your door. We pride ourselves on our credibility, and commitment to transparency about our services and pricing.
Eden's ambitious goal is to improve metabolic health for 80 million Americans by connecting them with the best programs, physicians, and pharmacies. We are dedicated to providing a seamless, trustworthy, and customized healthcare experience, helping you lead a healthier, happier life.
Contact info
United States
- care@tryeden.com
- tryeden.com
4.5
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So far this has been a very smooth…
So far this has been a very smooth experience. I had to reach out to customer service one time and Nathalie got back to me SO quickly! Thank you!
19 October 2026
Unprompted review
Reply from Eden
Happy things have been smooth so far, and that Nathalie’s fast response was there when you actually needed it. Thanks for the feedback!
-Rajah
Eden Customer Support
Great customer service
I emailed support for information regarding the shipment of my prescription, Piper was quick to a answer my email and very helpfull.
She was accurate and thoughtful in her response. Thank you Piper!!
21 October 2026
Unprompted review
Reply from Eden
Piper being quick, accurate, and thoughtful in getting back to you on your shipment question is exactly the kind of response that makes a difference. Appreciate her taking such good care of it!
-Rajah
Eden Customer Support
Danifer was able to quickly help me and…
Danifer was able to quickly help me and resolve a mistake I had made.
20 October 2026
Unprompted review
Reply from Eden
Exactly the kind of responsiveness that matters. Appreciate her taking care of it so fast!
-Rajah
Eden Customer Support
I was concern with the lack of…
I was concern with the lack of communications after the initial review and approval of my treatment. A call to Eden customer service and a conversation with Natalie put me at ease as she explained that shipment of the medications takes up to 10 days, depending on how busy the pharmacy may be. My experience with the online portal and “chat” with the AI was not that positive! The only answer I got after several inquires on the status of my treatment was “We will look into it and get back with you” which never happened . So, I’m glad that Eden has an old fashion customer service with a phone number, and that Natalie was there to answer my questions.
20 October 2026
Unprompted review
Reply from Eden
It’s great that a call to the team and talking with Natalie actually gave you clear answers about the shipment timeline and put your mind at ease. We hear you on the AI chat experience falling short, and having a real person to talk to clearly made all the difference here.
-Rajah
Eden Customer Support
Thank you Erin for such an excellent…
Thank you Erin for such an excellent customer service. My expectation was very well meet because of you I can now afford my medication monthly. Thank you I truly appreciate you.
18 October 2026
Unprompted review
Reply from Eden
Thank you for recognizing her for it!
-Rajah
Eden Customer Support
Changing medication
Natalie was extremely informative and helped me seamlessly switch from semiglutide to trizapatide so I would not miss a dose. I really appreciate her.
18 October 2026
Unprompted review
Reply from Eden
Switching medications without missing a single dose, thanks to how informative and seamless Natalie made the process, is exactly the kind of care that matters most. Appreciate her making that transition so smooth for you!!!!!!
-Rajah
Eden Customer Support
I had a great experience with Eden
I had a great experience with Eden. Nathalie was an absolute angel to deal with! I would request her everytime.
20 October 2026
Unprompted review
Reply from Eden
Hi there!
Thank you so much for your sweet review! We're so happy to hear that you had such a wonderful experience with Eden and that Nathalie made such a positive impression. Hearing that you would request her every time is truly one of the best compliments she could receive! We love knowing that our team members are making our patients feel comfortable, valued, and genuinely cared for. We'll be sure to share your kind words with Nathalie, as we know they'll make her day! Thank you for being part of the Eden family. We truly appreciate you!
Susie 💚
Eden’s customer service is excellent
Eden’s customer service is excellent. Working with Erin she followed up daily letting me know what to expect each day until everything was resolved which was only a couple of days.
16 October 2026
Unprompted review
Reply from Eden
Hi there!
Thank you so much for your wonderful review! We're so happy to hear that Erin provided you with such a positive experience. We know how much it means to have someone who keeps you informed, follows through, and makes sure you're never left wondering what's happening next. It's wonderful to hear that Erin checked in with you daily and was able to get everything resolved so quickly! That level of care and communication is exactly what we strive for at Eden. We'll be sure to share your kind words with Erin, as we know they'll mean so much to her. Thank you for trusting us and for being part of the Eden family. We truly appreciate you!
Susie 💚
Kim is amazing over at Eden
Kim is amazing over at Eden! She is so customer centric and knowledgeable. Kim helped me find the right options to get my husband and me back on track with our health journey. Thank you so much Kim for taking such great care of your clients!
20 October 2026
Unprompted review
Reply from Eden
Hi there!
Thank you so much for such a wonderful review! We're thrilled to hear that Kim was able to help you and your husband find the right options to get back on track with your health journeys. We know how important it is to have someone who truly listens, understands your needs, and takes the time to find solutions that work for you. It sounds like Kim did exactly that! We're so fortunate to have her on our team, and we'll be sure to share your kind words with her. Thank you for trusting Eden and allowing us to be part of both your health journeys. We're so happy to have you both with us!
Susie 💚
I was a bit frustrated when I called…
I was a bit frustrated when I called but Jules was such a calm and helpful spirit. I love how quickly and efficiently my concerns were addressed and handled. Jules validated my concerns and provided a quick solution. Great experience!
19 October 2026
Unprompted review
Reply from Eden
Quick solution, concerns handled, frustration gone. That’s a good call turned around! If you need anymore support or have questions in the future please don't hesitate to call again!
-Rajah
Eden Customer Support
I’ve been helped by Danifer many times…
I’ve been helped by Danifer many times over the course of the past 2 months. I wish I didn’t need all the help on my account, but she has been so helpful, solving my account issues and very thorough … every time. I appreciate her, her patience and definitely a reason I continue to keep using Eden.
19 October 2026
Unprompted review
Reply from Eden
Multiple issues, same Danifer every time: patient, thorough, actually fixing things. That consistency is rare, and it’s clearly why you stuck with Eden.
-Rajah
Eden Customer Support
Excellent
Saikrishna helped me today and was very quick to respond, clear, kind, understanding and took care of my issues quickly. Great customer service!
20 October 2026
Unprompted review
Reply from Eden
Fast response, clear communication, and real understanding, Saikrishna hit every mark and got things fixed quickly. Great combo!
-Rajah
Eden Customer Support
A true scam
Ive never left a bad review before EVER but I’ve had nothing but a bad experience with Eden. Ive been a member for 6 months and have constantly had issues with my reoccurring payment. I’ve had to contact multiple times in search of my order so my shots were not always consistent like they were meant to be. Also customer service isn't the best, they don’t have anyone responding in real time so you'll get a email a few hours later with the answer to your question. The final time i was charged I was fully fed up and I don't even want the medicine anymore, they told me i cant receive a refund. I also was originally was paying $220 I took a break and paused my medicine for a while. when I started again I was consistently paying $180 for a higher dosage of medicine, so I was paying extra before for what reason? Honestly just feels like a scam all the way around.
20 October 2026
Unprompted review
Reply from Eden
Hi there,
We're truly sorry to hear about your experience, especially after being with Eden for six months. We completely understand how frustrating it must be to deal with recurring payment issues, delayed orders, and difficulty receiving timely support. When it comes to your health and treatment, you deserve consistency, clear communication, and a team you can count on. We're sorry that we haven't met those expectations.
We also understand your concerns regarding the differences in pricing and the refund response you received. We never want our patients to feel confused about their charges or feel that their concerns are being overlooked. We'd really appreciate the opportunity to review your billing history, order delays, and refund request to better understand what happened and see how we can help. We know you've already spent a great deal of time reaching out, and we're sorry for the additional frustration this has caused. Your feedback matters to us, and we sincerely appreciate you bringing these concerns to our attention. We hope to have the opportunity to make things right.
Susie 💚
When I decided to start this journey I…
When I decided to start this journey I visualized a program tailored for me and effective for me. All of my concerns have been cleared out by Lupe. The cost, what to expect through out the process and communication that generates trust in this Process. Lupe was prompt and knowledgeable that it felt like having a personal connection on my side working for Eden.
19 October 2026
Unprompted review
Reply from Eden
Hi there!
Thank you so much for sharing such a thoughtful review! We're so happy to hear that Lupe was able to answer your questions, ease your concerns, and help you feel confident as you begin your journey with Eden. We know how important it is to feel supported, especially when starting something new, and it means so much to hear that Lupe made the experience feel personal and reassuring. Having someone who takes the time to listen, explain the process, and build trust can make all the difference! We'll be sure to share your wonderful words with Lupe, as we know they'll mean a lot. Thank you for choosing Eden and allowing us to be part of your health journey. We're so happy to have you with us!
Susie 💚
Sandra was very easy and wonderful to…
Sandra was very easy and wonderful to work with!
18 October 2026
Unprompted review
Reply from Eden
Hi there!
Thank you so much for your kind words! We're so happy to hear that Sandra made your experience with Eden such a positive one. We love knowing that our team members are making things easier and providing the friendly, helpful support our patients deserve. We'll be sure to share your wonderful feedback with Sandra, as we know it will make her day! We truly appreciate you taking the time to recognize her and are so grateful to have you as part of the Eden family!
Susie 💚
Customer services is great
Customer services is great. Nathalie answered my membership questions when AI couldn't.
19 October 2026
Unprompted review
Reply from Eden
Hi there!
Thank you so much for sharing your experience! We're so happy to hear that Nathalie was able to step in and provide the answers you needed about your membership. We know that sometimes you just need to connect with a real person who can listen, understand your questions, and provide clear answers. It's wonderful to hear that Nathalie was able to do just that! We'll be sure to pass along your kind words to her. We truly appreciate your feedback and are so grateful to have you as part of the Eden family!
Susie 💚
Joanne was super helpful and…
Joanne was super helpful and communicative. My issues/questions were resolved quickly :)
1 October 2026
Unprompted review
Reply from Eden
Hi there!
Thank you so much for your kind words! We're so happy to hear that Joanne was able to answer your questions and resolve your concerns quickly. We know how much of a difference friendly, clear communication can make, and it's wonderful to hear that Joanne made your experience a positive one! We'll be sure to share your feedback with her, as we know it will make her day. We truly appreciate you taking the time to recognize her and are so grateful to have you as part of the Eden family!
Susie 💚
Jules in customer service offered A1…
Jules in customer service offered A1 service, taking the time to explain and rectify all my issues.
19 October 2026
Unprompted review
Reply from Eden
Hi there!
Thank you so much for your wonderful review! We're so happy to hear that Jules provided you with such excellent service and took the time to thoroughly explain everything and resolve your concerns. We know how important it is to feel heard, understood, and supported, and it's wonderful to know that Jules made such a positive difference in your experience. We'll be sure to share your kind words with Jules, as recognition like this means so much to our team! We truly appreciate you taking the time to share your experience and are grateful to have you as part of the Eden family!
Susie 💚
Melanie was so helpful!
Melanie was so helpful and kind. She fixed my problem immediately. Great customer service!
16 October 2026
Unprompted review
Reply from Eden
Melanie fixed it immediately and was kind the whole way through. Can’t ask for much more than that.
-Rajah
Eden Customer Support
KIM was great help
KIM was great help, she was very swift and prompt with her email and offers which allowed me to progress with ongoing treatment. Thank you so much for delivering Exceptional Customer Service!
17 October 2026
Unprompted review
Reply from Eden
Hi there!
Thank you so much for your wonderful review! We're so happy to hear that Kim provided you with such exceptional service and was quick to respond with the information and options you needed to continue your treatment. We know how important timely communication and support are, especially when it comes to your health journey, and it's wonderful to hear that Kim made the process easier for you. We'll be sure to share your kind words with her, as we know they'll make her day! We truly appreciate you taking the time to recognize her efforts and are so grateful to have you as part of the Eden family!
Susie 💚
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.