The consultant was very helpful and she took time to explain the services provided by Trygg-Hansa and associated prices. She also assisted me in completing the child's insurance. The consultant has an... See more
Company replied
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See what reviewers are saying
Hi..i was client 3,years.now i want go from then....its imposibile to și.speak with somebody from kund service,... Ist very hard to comunicate with them. I dont know what îs wrong with this company w... See more
Company replied
I called the customer service, I did reach them 1 minute later, the guy gave me all the informations I needed, he was really nice, polite and efficient. Probably the best experience I did have with a... See more
Company replied
I am not sure about assistant name, but I think it was Matias. That was the best help that I have ever had! He helped me with everything, but the most important how he lead the conversation. He was am... See more
Company replied
Company details
- Insurance company
- Car and Motor Insurance Agency
- Business insurance company
- Home Insurance Agency
- Personal Insurance Company
- Pet Insurance Company
Written by the company
Trygg-Hansa har gjort skillnad i människors liv sedan 1828 och ingår i dag i Tryg‑koncernen som är Skandinaviens största sakförsäkringsbolag.
Contact info
Fleminggatan 18, 112 26, Stockholm, Sweden
- 0771-111 110
- trygghansa.se
4.2
Great
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Not reliable customer care
I was promised over a telephonic discussion that I will get 10% discount on my life insurance premium (As I am a SEB customer). But I need to buy the insurance to get it. I purchased the life insurance and then demanded the discount and then was told that there is no discount. This is after 3 different conversation over phone before purchasing and after purchasing they immediately turned back from what they promised. I revoked the Life Insurance immediately. Not sure if I can ever believe TRYGG HANSA again for anything.
14 June 2024
Reply from Trygg-Hansa
Hi Vaskar,
As a SEB customer you're able to receive a discount of 10% with our home insurance, car insurance and also our pet insurance. Unfortunately, our life insurance can't receive the 10% discount and we're sorry that you've received wrong information. I will forward this review to our customer service and we thank you for sharing this with us.
Here's a link with more information regarding the SEB discount:
https://www.trygghansa.se/samarbeten/seb
Kind regards,
Tommy
It was quick &fast
1 June 2024
Reply from Trygg-Hansa
Hi Hassan,
Thank you for sharing and for choosing Trygg-Hansa as your insurance company.
Sincerely,
Andy
Reply from Trygg-Hansa
Hej Jose,
Tack för det fina betyget.
Vänliga hälsningar,
Mattias
Reply from Trygg-Hansa
Hi Pietro,
Thank you for your review. We're happy to hear that you're satisfied with our service.
Kind regards,
Tommy
Seriosity when you have a problem with…
Seriosity when you have a problem with the car. Also promptitude.
14 May 2024
Reply from Trygg-Hansa
Hi Dima,
Thank you for sharing your experience. We are happy that we could help you.
Best regard, Arijola
Reply from Trygg-Hansa
Hej Konstantinos,
Tack för det fina betyget.
Vänliga hälsningar,
Mattias
I am absolutely shocked by the fact…
I am absolutely shocked by the fact that I cant adjust my insurance parameters during the year when my circumstances change. I am now over insured on my car.
14 May 2024
Reply from Trygg-Hansa
Hi Sverre,
Thank you for the reviews and for taking the time to leave feedback.
Sincerely,
Mattias
Fast and easy
24 April 2024
Reply from Trygg-Hansa
Hej Razvan!
Tack för ditt omdöme!
Vänliga hälsningar,
Tommy
Reply from Trygg-Hansa
Hej Anders,
Tack för omdömet. Vi hoppas du blir nöjd med försäkringen.
Med vänlig hälsning,
Mattias
Professional
Professional, caring and patient.
But having all what you pay for should be on your insurance document not in a pamphlet or huden in other documents..
26 April 2024
Reply from Trygg-Hansa
Hi David,
Thank you for the review and for your feedback.
Sincerely,
Mattias
Awesome customer support
27 April 2024
Reply from Trygg-Hansa
Hi Faisal,
Thank you for the review. We are pleased to hear that you are satisfied with the service we provided.
Sincerely,
Mattias
Reply from Trygg-Hansa
Hej Paul,
Tack för att du delar med dig av din upplevelse.
Vänliga hälsningar, Arijola
Reply from Trygg-Hansa
Hi Suzanne,
Thank you for your opinion.
Best regard, Arijola
awful company
17 April 2024
Unprompted review
Reply from Trygg-Hansa
Hi Rainy,
Thank you for your review. I hear that you are not satisfied with us as an insurance company and it is sad to hear that we did not live up to your expectations. We thank you for your feedback and your experience is of great importance to us in our continuous improvement work.
Sincerely,
Mattias
Bra information.
3 April 2024
Reply from Trygg-Hansa
Hej Jenny!
Tack för ditt omdöme!
Vänliga hälsningar,
Tommy
Reply from Trygg-Hansa
Hej,
Tack, vad roligt att höra.
Med vänlig hälsning,
Mattias
Very easy to get insurance,I
I have no experienced in sweden, I came last October to sweden. This system is good.very easy to handle
2 April 2024
Reply from Trygg-Hansa
Hi Amila!
We're happy to hear that you're satisfied with us. Thank you so much for your review.
Kind regards,
Tommy
Reply from Trygg-Hansa
Hi Faraz,
Thank you for the rating and the review.
Sincerely,
Mattias
Most unethical insurance company in…
Most unethical insurance company in Sweden. I have canceled my car insurance with them since June 2023, and moved it to another insurance company yet they still withdrew money from my bank account without offering me any service till February 2024. All this after 2 phone calls asking them to cancel that and return my money and them knowing and admitting their mistake both times. The worst part is that this company is one of the biggest in Sweden. I will take the matter to arn
28 February 2024
Unprompted review
Reply from Trygg-Hansa
Hi Kostas,
Thank you for taking the time to share your experience and for leaving a review. I hear that you are not satisfied with our handling of your case. Recommend that you contact our customer service and they will sort out the matter with you. Via the link below you will find contact information to customer service.
https://www.trygghansa.se/kundservice
Sincerely,
Mattias
I am really dissatisfied and…
I am really dissatisfied and frustration regarding the recent experience I have had with your company. As a current customer who was enticed by the promise of a 20% discount on moving all other my insurances to your company, I am appalled at the misleading information provided and the subsequent application of only a 10% discount.
Upon considering a switch to your company, I was attracted by the prospect of consolidating my various insurance policies for a substantial 20% discount, as advertised and advised by customer service agent via phone call. Trusting in the integrity of your company, I made the decision to move all my insurances, anticipating the financial benefits promised.
this experience raises serious concerns about the transparency and honesty of your marketing practices. I believe it is crucial for a company to uphold the promises made to its customers and ensure that their expectations are met accurately.
Unfortunately last phone call ended with no solution today with your customer agent.
23 February 2024
Unprompted review
Reply from Trygg-Hansa
Hi Ilhan,
Thank you for taking the time to share your experience and for leaving a review. I hear that you are not satisfied with our handling of your case. We thank you for the feedback and your experience is of great importance to us in our continuous improvement work. If you want to take your customer complaint further, you can do so via the link below.
https://www.trygghansa.se/om-trygghansa/inte-nojd
Sincerely,
Mattias
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