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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently highlight the excellent delivery service, noting that products arrive promptly and as advertised. Many people also praise the overall service, describing it as helpful and efficient, especially when issues arise. Consumers are particularly satisfied with the ease of use and suitability of the phones for their intended purposes, often for elderly relatives or as basic alternatives to smartphones. However, some customers were dissatisfied with specific aspects of the product, such as the internal memory of refurbished phones being less than advertised, or issues with battery life and charging. A few other people also felt that certain design elements, like font choices or button contrast, were not ideal for users with visual impairments. There were also occasional reports of difficulty with customer service regarding repairs and replacements.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers praise the products, highlighting good... See more

User experience

Consumers find user experience to be ambiguous. Many reviewers appreciate the phone's simplicity and ease of... See more

Quality

Clients share ambiguous opinions on quality. Some reviewers praise the quality, describing phones as very... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency. Many... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent and fast... See more

Based on these reviews

Rated 4 out of 5 stars

Quick delivery. Ideal for use as a Pay-As-You-Go phone but not as a Smartphone. The keypad has grey buttons instead of black so the lower contrast with the numbers might be a problem for senior people... See more

Company replied

Rated 4 out of 5 stars

The delivery was on time and the product lived up to expectations. However, because it was a refurbished phone, it was not made clear that the internal memory was half of the model that was advert... See more

Company replied

Rated 4 out of 5 stars

On my Experience so far I am very happy with my purchase. If the Operating Instructions booklet had been better I would give you 5*. I will Review again after Using it More.... See more

Rated 5 out of 5 stars

I bought the TT970 for my 11 year old son now he's started secondary school. We didn't want to give him a full smart phone but wanted him to be able to have access to WhatsApp so he can stay in touch... See more

Company replied


Company details

  1. #51 of 71 best companies in Mobile Phone Shop
  2. #36 of 52 best companies in Mobile Phone Accessory Shop
  3. #40 of 48 best companies in Phone and internet services

Written by the company

Buy Big Button Phones and Easy to Use Phones for Seniors, the Elderly, Visually impaired and Hard of Hearing.


Contact info

4.2

Great

TrustScore 4 out of 5

602 reviews

5-star
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1-star

Replied to 52% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Basic phone

I do not need or want an iPhone to stare at all day so
A very simple / basic mobile phone is fine.This one wiil
Make calls and receive texts.The price was very good
And the service also.

1 October 2024
Rated 5 out of 5 stars

TT760

Really pleased with my purchase of TT760 ,quick delivery and phone as described bought for elderly parent who is very happy with it. would shop again.

26 September 2024
Rated 5 out of 5 stars

TT970 Flip Phone

Great customer service via the chat function, answered all my questions about the phone and returns process in case this was needed. I am very happy with the TT970 phone as a way to reduce smartphone usage and ‘doom scrolling’ (I now use my iPhone for work purposes only and it goes in the drawer when I’m not working). It’s a nice feeling having a flip phone again - takes me back to 2003 and simpler times! I’ve been using the phone for a couple of weeks now. The simplified Android system works well (just don’t add any custom words to the dictionary as it crashes!). A couple of added features would make it perfect: (1) I wish the text message function would actually say who my messages are from instead of ‘system message’ and having to open it to see who the sender is. WhatsApp shows who the sender is on the screen alert so I’m not sure why text messages don’t. (2) I wish the predictive text function was a bit more intuitive like the old T9 system, as there’s no prediction for words with apostrophes (don’t, won’t etc) so having to manually type these out every time is very slow! (3) It would be nice if the external screen showed who the message or missed call is from as well, instead of just being a clock and a lit up green message icon. Overall, great service and a nice little phone which is perfect for anyone wanting a digital detox, even more so if it had those added features :)

29 August 2024
Rated 5 out of 5 stars

A smashing little phone

A smashing little phone, simple to use, just what I needed as an older person, to make calls and send texts. The larger buttons make it easy to use, especially as I suffer from essential tremor. Instructions are clear and easy to follow, with a phone number given for customer service. Excellent!

27 August 2024
Rated 5 out of 5 stars

Service was brilliant

Service was brilliant, dispatched the same day and arrived within 48 hours, customer service was great, you can talk to someone on the phone and text real people not AI or robots. Bought the phone for my dad, very easy to set up and use, only had it a few days and he's happy with it so far

22 August 2024

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