TT-Line Reviews 

10,106
•
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Terrible travel experience. The seats were extremely uncomfortable and painful for a 6-hour journey. The Wi-Fi was very weak, and the delay in departure was only announced during check-in. Everything... See more

Rated 1 out of 5 stars

⭐ 1/5 | Very disappointing experience with TT-Line Travelled with my father on the Tinker Bell ferry from Świnoujście to Trelleborg on 28 October 2026. We booked for 2 passengers, but... See more

Rated 5 out of 5 stars

Trelleborg to Travemünde with Peter Pan was a great experience. Easy booking, fast checkin with machines, onboarding with caravan. Clear signs and instructions from friendly personal. Clean sitting ar... See more

Company replied

Rated 3 out of 5 stars

Pre check-in was ok except for some absolutely crazy way to state the expiring date for identification document. HOW can anybody make that kind of idiotic system when there are thousands of examples... See more

Company replied

Company details

  1. Ferry service

Written by the company

På ttline.com hittar du många erbjudanden och bra tips för din resa över Östersjön. TT-Line är marknadsledande inom färjetrafiken mellan södra Sverige och kontinenten. Med upp till 18 avgångar per dag förbinder TT-Line de största Östersjöhamnarna Travemünde, Rostock, den polska hamnorten Swinoujscie och Klaipeda i Litauen med den södra svenska knutpunkten Trelleborg, den viktigaste hamnen i Sverige. På ttline.com hittar ni färjeöverfarter, paketresor och shoppingresor till förmånliga priser. Med en flotta på sju fartyg erbjuder TT-Line bekväma hytter, restauranger, cafeér samt bollhav för de yngsta. I ombordshopen Sea & Save hittar ni kosmetika, starka drycker, parfymer, godis och souvenirer. Njut ombord på soldäck med en god bok och en kopp kaffe. TT-Line erbjuder olika typer av biljetter. Nyhet! Planera din semester tryggt och säkert. Lägg till FLEX-Plus på din bokning. Boka nu och bestäm dig senare. Avbokning utan kostnad och ombokning utan avgift med FLEX-Plus fram till 24 timmar före avresa. Låt semestern börja ombord!


Contact info

2.4

Poor

TrustScore 2.5 out of 5

10k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 1 month

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2.4

All reviews

(10,106)

117 reviews in the last 12 months

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Rated 4 out of 5 stars

A little messy at the harbour

A little messy at the harbour. 12am and you don't know clearly where to drive to get to the ferry signs in harbour unclear.

17 July 2022
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Reply from TT-Line

Hi and thank you for your feedback which we send on to responsible. We hope to welcome you onboard our ferries soon again. Best regards TT-Line

Rated 4 out of 5 stars

Late boat

Late boat, no information. 1,5h extra on the dock at trelleborg

14 July 2022
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Reply from TT-Line

Hi and thank you for your feedback which we send on to responsible. We hope to welcome you onboard our ferries soon again. Best regards TT-Line

Rated 2 out of 5 stars

Total crap

We took the Robin Hood ferry from Trelleborg to Rostock.I get the fact that the ferry is old, but the breakfast buffet doesn't have to be.
Most of the food, like omelette, potatoes, sausages, was dry and old, like 2-3 days old and reheated several times. The coffee is of the instant type, not freshly brewed, and the juice is something chemical.

Not only that, but the man at the kitchen register was rude snd even pushed my son out of his way.

I've had better experiences in under developed countries in Eastern Europe, and that says a lot.

Shame on You TT Line, this is not the kind of experience we expect in Western Europe

14 July 2022
Unprompted review
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Reply from TT-Line

Thank you for your feedback. We are very sorry that you were not satisfied with our trip and would like to apologize for the inconvenience.
We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (info@ttline.com). In this way, it reaches the responsible colleagues directly.
Despite the inconvenience, we would be happy to welcome you on board our TT-Line ferries again soon.
Your TT-Line team

Rated 2 out of 5 stars

To Travemünde instead of Rostock

We were sailing on the ferry Nils Holgersson from Trelleborg to Rostock. Some small delay at the beggining of journey. Near the Rostock we just stopped and crew announced that the ferry doesn't have green light to dock in Rostock harbour. After some time we continued to sail towards Travemünde and we docked there. Around 3.5h of delay comparing to Rostock and much further.
My family and I had to cancel our accomodation and search for new one. We lost some money and a lot of precious time on our car journey.
Nils Holgersson as a ship is new and very nice, however TT Line as a company sucks!!! This is not the first time with such incidents.
Two stars just because of a ship itself!

9 July 2022
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Reply from TT-Line

Hi and thank you for your feedback. Please contact our customer service at kundtjanst@ttline.se. Best regards TT-Line

Rated 2 out of 5 stars

It was a very big delay of the ferry

It was a very big delay of the ferry and missed dinner and not a good breakfast but the under circumstances the employee was handle the situation good in the harbor of Trelleborg with information for the waiting travelers.

Br Peter Eriksson

8 July 2022
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Reply from TT-Line

Thank you for your star feedback. We are very sorry that you were not satisfied with our trip and would like to apologize for the inconvenience.
We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (info@ttline.com). In this way, it reaches the responsible colleagues directly.
Despite the inconvenience, we would be happy to welcome you on board our TT-Line ferries again soon.
Your TT-Line team

Rated 5 out of 5 stars
TT-Line logo

Reply from TT-Line

Dear customer, thank you for your review and feedback. We hope to welcome you onboard our ferries soon again. Best regards TT-Line

Rated 4 out of 5 stars

Easy to use functionality from Idea to booking

Easy to use functionality, a wide are of travel opportunities and everything runs well.

7 July 2022
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Reply from TT-Line

Dear customer, thank you for your review and feedback. We hope to welcome you onboard our ferries soon again. Best regards TT-Line

Rated 5 out of 5 stars

Good service and food

Good service and food. The rum size was good as well. I am satisfied with my trip.

6 July 2022
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Reply from TT-Line

Hi and thank you for the nice feedback. We look forward to welcome onboard our ferries soon again. Best regards TT-Line

Rated 1 out of 5 stars

Wrote an email about a booking

Wrote an email about a booking. I didn't got an answer after three days.

6 July 2022
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Reply from TT-Line

Hi and thanks for your feedback which we forward to the right department. We hope to welcome you onboard our ferries soon again. Greetings TT-Line

Rated 5 out of 5 stars

Good company

Good company. Excellent customer service.

Had problem on the website, called them and very nice lady generated payment link for me, sent it to my email and waited patiently until I pay. 5/5

28 June 2022
Unprompted review
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Reply from TT-Line

Hi and thanks for your nice feedback. We look forward to welcome you onboard our ferries soon again. Best regards TT-Line

Rated 4 out of 5 stars

4/5 ....

4/5 ..... bra, good , goed ,

26 June 2022
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Reply from TT-Line

Hej och tack för din positiva feedback. Vi ser framemot att få hälsa er välkomna ombord på någon av våra färjor snart igen. Hälsningar TT-Line

Rated 1 out of 5 stars

We are waiting 2 hours to come someone…

We are waiting 2 hours to come someone to cleaning to can enter in the cabin for sleeping. When one person come he change only the sheets and put toalet paper, without dezinfection and vacuum cleaner.

25 June 2022
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Reply from TT-Line

Hi and thanks for your feedback. In order to be able to improve and forward to the right department, please send your comments via the following link https://www.ttline.com/en/contact/ We hope to welcome you onboard our ferries soon again. Greetings TT-Line

Rated 1 out of 5 stars

Fungus in the rooms

Fungus in the rooms, filthy cleaning and unmaintained staircases.

Terrible and horrible staff with such a sad attitude, especially towards people of color. We where kicked out of the restaurant for just sitting and waiting for the ship to arrive. Yet we ate dinner at thst very same restaurant for 60 euros just hours earlier. Me and my whole family where so saddened by this treatment, I will never use their services again, disturbed our jolly holiday feeling so much.
Besides the left two hours later than scheduled, and no information on the radios for hours.

There are many better options for this ride going with either Stena Line or taking the boat from Ystad.

24 June 2022
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Reply from TT-Line

Hi and thanks for your feedback. In order to be able to improve and forward to the right department, please send your comments via the following link https://www.ttline.com/en/contact/ We hope to welcome you onboard our ferries soon again. Greetings TT-Line

Rated 5 out of 5 stars

Good

Good very Good service

21 June 2022
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Reply from TT-Line

Hello, thank you for your nice feedback. We hope to welcome you onboard our ferries soon again. Best regards TT-Line

Rated 4 out of 5 stars

The stay at the Huckleberry Finn was…

The stay at the Huckleberry Finn was fine. Good food and a clean cabin.
Debarking took a little bit long. Trucks that could not easy make the turn in the curves on deck probably?

16 June 2022
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Reply from TT-Line

Hello, thank you for your feedback which we send on to responsible. We hope to welcome you onboard our ferries soon again. Best regards TT-Line

Rated 2 out of 5 stars

Felmeddelandet Internal Server Error…

Felmeddelandet Internal Server Error 500 är under all kritik.

15 June 2022
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Reply from TT-Line

Hej och tack för din feedback vilket vi skickar vidare till ansvariga. Vi ser framemot att få hälsa er välkomna ombord på någon av våra färjor snart igen. Hälsningar TT-Line

Rated 5 out of 5 stars

Bra online support

Bra online support, bra websidan

11 May 2022
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Reply from TT-Line

Hej och tack för din positiva feedback. Vi ser framemot att få hälsa er välkomna ombord på någon av våra färjor snart igen. Hälsningar TT-Line

Rated 3 out of 5 stars

Sleep disturbed by announcements

The way to the ferry from the check-in was not well marked. We were able to board early but were abruptly awakened at 11 pm to be welcomed abord and then again a bit later to tell us last orders at the restaurant - so much for a bit more sleep. Beds were comfortable. No soap provided.

2 May 2022
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Reply from TT-Line

Hi and thanks for your feedback which we send on to responsible. We hope to welcome you onboard our ferries soon again. Greetings TT-Line

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