I'd wish to give 0 stars, but i cant. The reason im giving it one star is because is because when i first came up to stage 7, i had to wait 1 hour and 30 minutes to get into my room, while the worker... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Trelleborg to Travemünde with Peter Pan was a great experience. Easy booking, fast checkin with machines, onboarding with caravan. Clear signs and instructions from friendly personal. Clean sitting ar... See more
Company replied
Don't buy tickets with a flex add-on from TT Line because if you cancel (up to 24 hours before departure), you won't get a refund at all. You'll even have to pay extra! We'll never travel with TT Line... See more
Really stupid but I forget for me very important stuff and left it behind in my hut, travelling from Rostock to Trelleborg with Huckleberry Finn. I was in complete stress! I contacted lost and fo... See more
Company details
Written by the company
På ttline.com hittar du många erbjudanden och bra tips för din resa över Östersjön. TT-Line är marknadsledande inom färjetrafiken mellan södra Sverige och kontinenten. Med upp till 18 avgångar per dag förbinder TT-Line de största Östersjöhamnarna Travemünde, Rostock, den polska hamnorten Swinoujscie och Klaipeda i Litauen med den södra svenska knutpunkten Trelleborg, den viktigaste hamnen i Sverige. På ttline.com hittar ni färjeöverfarter, paketresor och shoppingresor till förmånliga priser. Med en flotta på sju fartyg erbjuder TT-Line bekväma hytter, restauranger, cafeér samt bollhav för de yngsta. I ombordshopen Sea & Save hittar ni kosmetika, starka drycker, parfymer, godis och souvenirer. Njut ombord på soldäck med en god bok och en kopp kaffe. TT-Line erbjuder olika typer av biljetter. Nyhet! Planera din semester tryggt och säkert. Lägg till FLEX-Plus på din bokning. Boka nu och bestäm dig senare. Avbokning utan kostnad och ombokning utan avgift med FLEX-Plus fram till 24 timmar före avresa. Låt semestern börja ombord!
Contact info
Travemündeallén 12, 231 61, Trelleborg, Sweden
- 0900-1112031 (1,50 kr/min)
- kundtjanst@ttline.se
- ttline.com
2.7
Poor
10K reviews
Replied to 28% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The best for me!
31 July 2022
Reply from TT-Line
Dear customer, thank you very much for your nice review and feedback. We hope to welcome you onboard our ferries soon again. Best regards TT-Line
We tock the family package and there…
We tock the family package and there was no food in THE cafeteria for children. A drink and a bear costs THE same as wather Ore a Coke. Nothing fun for children, just a small play room. THE buffé opened att 14.30 and THE farry ended att 16.00. The reception was opened just a few hours. Small things could have done this 7 ours som much mor confortable. Our cabin was ok.
28 July 2022
Unprompted review
Reply from TT-Line
Dear customer, thank you for your feedback. We send it on to responsible. We hope to welcome you onboard our feeries soon again. Best regards TT-Line
Everything was much better this time
Everything was much better this time. Specially Customer service answer time and the ferry travel and arrival time was as planned.
Only what wasn't so well was the behaviour of the receptionist in the ferry; she had mean behavior, but I don't want to decreases stars
28 July 2022
Reply from TT-Line
Dear customer, thank you for your feedback. We send it on to responsible. We hope to welcome you onboard our feeries soon again. Best regards TT-Line
TT line is the best ferry price…
TT line is the best ferry price compared with their other 2 competitors in this market.
Good ferries, comfortable
Thank you
28 July 2022
Reply from TT-Line
Dear customer, thank you for your review and feedback. We hope to welcome you onboard our ferries soon again. Best regards TT-Line
Would NOT recommend TT-Line Klaipeda-Trelleborg.
The ferry (Robin Hood) didn't depart/arrive on time. Expensive trip about 2400 SEK with cabin. The onboarding was a mess like it was the first time they had to do it, confusing instructions all the time and no systematic. 1-2 hours waiting outside and no information, people getting out of their cars trying to figure out why nothing happened. The ferry was quite worn out, not very clean and the drain in the cabin smelled. The shared invironment was not very inspiring. The food was bad and pricy.
27 July 2022
Reply from TT-Line
Thank you for your feedback. We are very sorry that you were not satisfied with our trip and would like to apologize for the inconvenience. We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (info@ttline.com). In this way, it reaches the responsible colleagues directly.
Despite the inconvenience, we would be happy to welcome you on board our TT-Line ferries again soon.
Your TT-Line team
Late departure from travemunde
Late departure from travemunde, bad info at the dock. All in all, wont take this route anymore.
27 July 2022
Reply from TT-Line
Thank you for your feedback. We are very sorry that you were not satisfied with our trip and would like to apologize for the inconvenience. We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (info@ttline.com). In this way, it reaches the responsible colleagues directly.
Despite the inconvenience, we would be happy to welcome you on board our TT-Line ferries again soon.
Your TT-Line team
I have booked and got a discount code…
I have booked and got a discount code and filled all information with a car but unfortunately when I arrived to the gate they told me you didn't book the car!! So 1 way trip costed me 2450 sek + Car 850 sek. I believe it wasn't a good online trick to make me pay 3300 sek for one trip!! Very expensive!!! Please I want to Complain about it.
23 July 2022
Reply from TT-Line
Thank you for your feedback. We are very sorry that you were not satisfied with our trip and would like to apologize for the inconvenience. We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (info@ttline.com). In this way, it reaches the responsible colleagues directly.
Despite the inconvenience, we would be happy to welcome you on board our TT-Line ferries again soon.
Your TT-Line team
Warning, do not travel with this ferry
No personel in the reception during the whole trip Rostok -Trelleborg. Poor quality on internet, no ATM machine ombord, only an old money exchange machine that did not work. Therestaurant had a big sloppy written sign "Cash only" taped on their cashiers glass window. They did not accept Swedish krona nor American dollar, did not accept creditcards, only cash and only euro. We were starving and thirsty the whole trip. The personel brushed us off when we asked for water and pointed to the bottles.
22 July 2022
Reply from TT-Line
Thank you for your feedback. We are very sorry that you were not satisfied with our trip and would like to apologize for the inconvenience. We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (info@ttline.com). In this way, it reaches the responsible colleagues directly.
Despite the inconvenience, we would be happy to welcome you on board our TT-Line ferries again soon.
Your TT-Line team
The food was a disgrace
The food was a disgrace, I can’t believe that they serve the buffet and call it food!!
21 July 2022
Reply from TT-Line
Thank you for your feedback. We are very sorry that you were not satisfied with our trip and would like to apologize for the inconvenience. We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (info@ttline.com). In this way, it reaches the responsible colleagues directly.
Despite the inconvenience, we would be happy to welcome you on board our TT-Line ferries again soon.
Your TT-Line team
Changes times one the boats without…
Changes times one the boats without telling the passengers...
20 July 2022
Unprompted review
Reply from TT-Line
Thank you for your feedback. We are very sorry that you were not satisfied with our trip and would like to apologize for the inconvenience. We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (info@ttline.com). In this way, it reaches the responsible colleagues directly.
Despite the inconvenience, we would be happy to welcome you on board our TT-Line ferries again soon.
Your TT-Line team
Good boat and everything worked fine.
18 July 2022
Reply from TT-Line
Dear customer, thank you for your nice feedback. We hope to welcome you onboard our ferries soon again. Best regards TT-Line
Smart in checknin.
17 July 2022
Reply from TT-Line
Hej och tack för din positiva feedback. Vi ser framemot att få hälsa er välkomna ombord på någon av våra färjor snart igen. Hälsningar TT-Line
Worst experience ever
Worst experience ever! They locked us in the ferry and delayed departure with 24 hours without any information about anything and we could not leave the ferry! Avoid this horrible company if you like freedome and information!
17 July 2022
Reply from TT-Line
Thank you for your feedback. We are very sorry that you were not satisfied with our trip and would like to apologize for the inconvenience. We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (info@ttline.com). In this way, it reaches the responsible colleagues directly.
Despite the inconvenience, we would be happy to welcome you on board our TT-Line ferries again soon.
Your TT-Line team
A little messy at the harbour
A little messy at the harbour. 12am and you don't know clearly where to drive to get to the ferry signs in harbour unclear.
17 July 2022
Reply from TT-Line
Hi and thank you for your feedback which we send on to responsible. We hope to welcome you onboard our ferries soon again. Best regards TT-Line
Reply from TT-Line
Hi and thank you for your feedback which we send on to responsible. We hope to welcome you onboard our ferries soon again. Best regards TT-Line
Total crap
We took the Robin Hood ferry from Trelleborg to Rostock.I get the fact that the ferry is old, but the breakfast buffet doesn't have to be.
Most of the food, like omelette, potatoes, sausages, was dry and old, like 2-3 days old and reheated several times. The coffee is of the instant type, not freshly brewed, and the juice is something chemical.
Not only that, but the man at the kitchen register was rude snd even pushed my son out of his way.
I've had better experiences in under developed countries in Eastern Europe, and that says a lot.
Shame on You TT Line, this is not the kind of experience we expect in Western Europe
14 July 2022
Unprompted review
Reply from TT-Line
Thank you for your feedback. We are very sorry that you were not satisfied with our trip and would like to apologize for the inconvenience.
We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (info@ttline.com). In this way, it reaches the responsible colleagues directly.
Despite the inconvenience, we would be happy to welcome you on board our TT-Line ferries again soon.
Your TT-Line team
To Travemünde instead of Rostock
We were sailing on the ferry Nils Holgersson from Trelleborg to Rostock. Some small delay at the beggining of journey. Near the Rostock we just stopped and crew announced that the ferry doesn't have green light to dock in Rostock harbour. After some time we continued to sail towards Travemünde and we docked there. Around 3.5h of delay comparing to Rostock and much further.
My family and I had to cancel our accomodation and search for new one. We lost some money and a lot of precious time on our car journey.
Nils Holgersson as a ship is new and very nice, however TT Line as a company sucks!!! This is not the first time with such incidents.
Two stars just because of a ship itself!
9 July 2022
Reply from TT-Line
Hi and thank you for your feedback. Please contact our customer service at kundtjanst@ttline.se. Best regards TT-Line
It was a very big delay of the ferry
It was a very big delay of the ferry and missed dinner and not a good breakfast but the under circumstances the employee was handle the situation good in the harbor of Trelleborg with information for the waiting travelers.
Br Peter Eriksson
8 July 2022
Reply from TT-Line
Thank you for your star feedback. We are very sorry that you were not satisfied with our trip and would like to apologize for the inconvenience.
We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (info@ttline.com). In this way, it reaches the responsible colleagues directly.
Despite the inconvenience, we would be happy to welcome you on board our TT-Line ferries again soon.
Your TT-Line team
Quality and cheap price
7 July 2022
Reply from TT-Line
Dear customer, thank you for your review and feedback. We hope to welcome you onboard our ferries soon again. Best regards TT-Line
Easy to use functionality from Idea to booking
Easy to use functionality, a wide are of travel opportunities and everything runs well.
7 July 2022
Reply from TT-Line
Dear customer, thank you for your review and feedback. We hope to welcome you onboard our ferries soon again. Best regards TT-Line
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.