Terrible cruise ship experience. Dinner cost €17 per person, but the food was even worse than instant noodles. The beer was awful and only available in cans. To make things worse, the soap dispenser i... See more
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Terrible travel experience. The seats were extremely uncomfortable and painful for a 6-hour journey. The Wi-Fi was very weak, and the delay in departure was only announced during check-in. Everything... See more
Trelleborg to Travemünde with Peter Pan was a great experience. Easy booking, fast checkin with machines, onboarding with caravan. Clear signs and instructions from friendly personal. Clean sitting ar... See more
Company replied
Pre check-in was ok except for some absolutely crazy way to state the expiring date for identification document. HOW can anybody make that kind of idiotic system when there are thousands of examples... See more
Company replied
Company details
Written by the company
På ttline.com hittar du många erbjudanden och bra tips för din resa över Östersjön. TT-Line är marknadsledande inom färjetrafiken mellan södra Sverige och kontinenten. Med upp till 18 avgångar per dag förbinder TT-Line de största Östersjöhamnarna Travemünde, Rostock, den polska hamnorten Swinoujscie och Klaipeda i Litauen med den södra svenska knutpunkten Trelleborg, den viktigaste hamnen i Sverige. På ttline.com hittar ni färjeöverfarter, paketresor och shoppingresor till förmånliga priser. Med en flotta på sju fartyg erbjuder TT-Line bekväma hytter, restauranger, cafeér samt bollhav för de yngsta. I ombordshopen Sea & Save hittar ni kosmetika, starka drycker, parfymer, godis och souvenirer. Njut ombord på soldäck med en god bok och en kopp kaffe. TT-Line erbjuder olika typer av biljetter. Nyhet! Planera din semester tryggt och säkert. Lägg till FLEX-Plus på din bokning. Boka nu och bestäm dig senare. Avbokning utan kostnad och ombokning utan avgift med FLEX-Plus fram till 24 timmar före avresa. Låt semestern börja ombord!
Contact info
Travemündeallén 12, 231 61, Trelleborg, Sweden
- 0900-1112031 (1,50 kr/min)
- kundtjanst@ttline.se
- ttline.com
2.4
Poor
10k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 4% of negative reviews
Typically replies within 1 month
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My room was not ready and very…
My room was not ready and very unpleasant staff told me I have to wait. But I didnt pay extra for waiting, speciel when I was tired after all day driving and all I wanted was shower and clean bed
11 August 2023
Unprompted review
Reply from TT-Line
Dear customer, thank you for your feedback. We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (https://www.ttline.com/en/contact/ifeedback/). In this way, it reaches the responsible colleagues directly. We look forward to welcome you on board our ferries soon. Your TT-Line team
Best way to cross to and from sweden
The ferry (Peter pan) is nice and clean, restaurants are ok (not perfect, but just ok) pricing is good, both for the crossing as for the food and beverages on board. Enough entertainment for the kids. That is for us the most important thing.
6 August 2023
Reply from TT-Line
Hello, thank you for your feedback. We hope to welcome you onboard soon again. Best regards TT-Line
Limited kids entertainmnet
The trip was overall good.
Limited kids entertainment and play activities on board. Small play area full with kids. We needed to check out from our cabin well ahead and needed to wait in the lobby until we were let to our car.
1 August 2023
Reply from TT-Line
Hello, thank you for your feedback which we send on to responsible. We hope to welcome you onboard soon again. Best regards TT-Line
We traveled with the Huckleberry Finn…
We traveled with the Huckleberry Finn from Trelleborg to Travemünde, departing at 4pm. The journey itself was OK however, we missed opportunities to sit comfortably and for relaxation on a journey ending shortly after midnight
22 July 2023
Reply from TT-Line
Hello and thank you for your feedback, which we will pass on to those responsible. We look forward to welcoming you on board one of our ferries again soon. Greetings TT-Line
It‘s transportation
It‘s transportation, nothing more and nothing less. But what always annoys me is that it is announced that cabins should be left half an hour before arrival whereas the cleaning staff already wants to come in the room one hour before arrival.
20 July 2023
Reply from TT-Line
Hello and thank you for your feedback, which we will pass on to those responsible. We look forward to welcoming you on board one of our ferries again soon. Greetings TT-Line
Great clean cabin!
21 July 2023
Reply from TT-Line
Dear customer, thank you for your nice feedback. We hope to welcome you onboard our ferries soon again. Best regards TT-Line
Everything was good
Everything was good. The booking of the tickets was easy. The onboarding and offboarding staff was great. The rooms where clean and the food was good and fresh.
So 5 stars to TT-Line for a great experience.
20 July 2023
Reply from TT-Line
Dear customer, thank you for your nice feedback. We hope to welcome you onboard our ferries soon again. Best regards TT-Line
Very convenient but dirty.
The boat was good and easy to com in and out.
The room was very smelly and dirty.
12 July 2023
Reply from TT-Line
Hello and thank you for your feedback, which we will pass on to those responsible. We look forward to welcoming you on board one of our ferries again soon. Greetings TT-Line
Comfortable and clean.
12 July 2023
Reply from TT-Line
Dear customer, thank you for your nice feedback. We hope to welcome you onboard our ferries soon again. Best regards TT-Line
Book another line
+ Check-in was easy.
+ The cabin was fine, but old.
- people without a cabin, lying on the floor everywehere
- food was not worth the price
- kids play area so small it was overcrowded
- shop is small and overcrowded
- were kicked out of the cabin half an hour before arrival, because of cleaning
Just do yourself a favor and book one of the other lines for the same price.
22 July 2023
Unprompted review
Reply from TT-Line
Dear customer, thank you for your feedback. We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (https://www.ttline.com/en/contact/ifeedback/). In this way, it reaches the responsible colleagues directly. We look forward to welcome you on board our ferries soon. Your TT-Line team
Excellent!!
15 July 2023
Reply from TT-Line
Dear customer, thank you for your nice feedback. We hope to welcome you onboard our ferries soon again. Best regards TT-Line
There was pee from the lowest deck and…
There was pee from the lowest deck and upp to fifth deck, smelt horrible and the food tasted reeheated bad! The whole place was dirty and on its last breaths!!
13 July 2023
Unprompted review
Reply from TT-Line
Dear customer, thank you for your feedback. We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (https://www.ttline.com/en/contact/ifeedback/). In this way, it reaches the responsible colleagues directly. We look forward to welcome you on board our ferries soon. Your TT-Line team
No frills ferry service
Checking in, boarding and information all went as planned. There was a pleasant low-key atmosphere on the boat. However, for me who did not have a cabin it was hard to find a comfortable spot to sit and relax during the journey.
1 July 2023
Reply from TT-Line
Hello, thank you for your feeback which we send on to responsible. We hope to welcome you onbard soon again. Best regards TT-Line
To many kids and was aloud to run…
To many kids and was aloud to run everywhere and screaming alot. Without a cabin no rest at all. Ship trip was normal.
5 July 2023
Reply from TT-Line
Dear customer, thank you for your feedback. We hope to welcome you onbard soon again. Best regards TT-Line
Toppen very conformable
2 July 2023
Reply from TT-Line
Dear customer, thank you for your feedback. We hope to welcome you onbard soon again. Best regards TT-Line
The boat was mostly fine; cabin old grimy and worn out.
The boat was mostly fine. Shopping was somewhat limited. The cabin was quite worn and old. This vessel (Akka) sorely needs refurbishing, at least the cabins do. Beds were quite hard. Toilet and shower were grimy, smelly and worn out. Quite quant to only find a radio with four or five channels in the cabin and no other infotainment other than a old timey wall mounted telephone. However, for the purpose of getting from A to B with an OK nights rest it does what it says on the tin.
23 June 2023
Reply from TT-Line
Dear customer, thank you for your feedback. We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (https://www.ttline.com/en/contact/ifeedback/). In this way, it reaches the responsible colleagues directly. We look forward to welcome you on board our ferries soon. Your TT-Line team
Reply from TT-Line
Dear customer, thank you for your feedback. We hope to welcome you onbard soon again. Best regards TT-Line
We have booked our trip via lets deal…
We have booked our trip via lets deal kode...it was terrible....email contact only once per day and very limited respons...we are just overbooked....but online you find tickets available....very bad
3 July 2023
Unprompted review
Reply from TT-Line
Dear customer, thank you for your feedback. We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (https://www.ttline.com/en/contact/ifeedback/). In this way, it reaches the responsible colleagues directly. We look forward to welcome you on board our ferries soon. Your TT-Line team
Worst ferry service ever!
Traveled Klaipeda-Karlshamn (Robin Hood) for the first and last time ever! Very long wait to bord. Dirty interior and smelly. Uninterested staff with 50/50 uniform company/private. Food look like it was prepared 5 hrs earlier and the chef kearned to cock in the 70s and had not picked up anything after that. Cabin although the most expensive was dirty. Carpet not hoovered, table not washed, bed linen torn and faded with signs of old stains. Massive amount of dust behind bed. Unloading took forever and all crs had to wait for the lorries to drive of. Worst ferry ever! If I have not picked up bedbugs or something else its a miracle.
27 June 2023
Unprompted review
Reply from TT-Line
Dear customer, thank you for your feedback. We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (https://www.ttline.com/en/contact/ifeedback/). In this way, it reaches the responsible colleagues directly. We look forward to welcome you on board our ferries soon. Your TT-Line team
Maten i buffén var under all kritik
Maten i buffén var under all kritik. Både frukost och lunch.
24 June 2023
Reply from TT-Line
Hej och tack för din feedback som vi skickar vidare till ansvariga. Vi ser framemot att få hälsa er välkomna ombord. Hälsningar TT-Line
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