TT-Line Reviews 

10,108
•
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Terrible cruise ship experience. Dinner cost €17 per person, but the food was even worse than instant noodles. The beer was awful and only available in cans. To make things worse, the soap dispenser i... See more

Rated 1 out of 5 stars

Terrible travel experience. The seats were extremely uncomfortable and painful for a 6-hour journey. The Wi-Fi was very weak, and the delay in departure was only announced during check-in. Everything... See more

Rated 5 out of 5 stars

Trelleborg to Travemünde with Peter Pan was a great experience. Easy booking, fast checkin with machines, onboarding with caravan. Clear signs and instructions from friendly personal. Clean sitting ar... See more

Company replied

Rated 3 out of 5 stars

Pre check-in was ok except for some absolutely crazy way to state the expiring date for identification document. HOW can anybody make that kind of idiotic system when there are thousands of examples... See more

Company replied

Company details

  1. Ferry service

Written by the company

På ttline.com hittar du många erbjudanden och bra tips för din resa över Östersjön. TT-Line är marknadsledande inom färjetrafiken mellan södra Sverige och kontinenten. Med upp till 18 avgångar per dag förbinder TT-Line de största Östersjöhamnarna Travemünde, Rostock, den polska hamnorten Swinoujscie och Klaipeda i Litauen med den södra svenska knutpunkten Trelleborg, den viktigaste hamnen i Sverige. På ttline.com hittar ni färjeöverfarter, paketresor och shoppingresor till förmånliga priser. Med en flotta på sju fartyg erbjuder TT-Line bekväma hytter, restauranger, cafeér samt bollhav för de yngsta. I ombordshopen Sea & Save hittar ni kosmetika, starka drycker, parfymer, godis och souvenirer. Njut ombord på soldäck med en god bok och en kopp kaffe. TT-Line erbjuder olika typer av biljetter. Nyhet! Planera din semester tryggt och säkert. Lägg till FLEX-Plus på din bokning. Boka nu och bestäm dig senare. Avbokning utan kostnad och ombokning utan avgift med FLEX-Plus fram till 24 timmar före avresa. Låt semestern börja ombord!


Contact info

2.4

Poor

TrustScore 2.5 out of 5

10k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 1 month

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2.4

All reviews

(10,108)

115 reviews in the last 12 months

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Rated 5 out of 5 stars

Super star

Your service

16 June 2023
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Reply from TT-Line

Dear customer, thank you for your feedback. We hope to welcome you onbard soon again. Best regards TT-Line

Rated 3 out of 5 stars

Pre check-in was ok except for some…

Pre check-in was ok except for some absolutely crazy way to state the expiring date for identification document. HOW can anybody make that kind of idiotic system when there are thousands of examples how to make it easy. Otherwise I would have given four stars.
Very nice staff on the ferry!

22 June 2023
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Reply from TT-Line

Dear customer, thank you for your feedback which we send on to responsible. We hope to welcome you onbard soon again. Best regards TT-Line

Rated 3 out of 5 stars

Maten på Peter Pan var jätte god (Lax)

Maten på Peter Pan var jätte god (Lax).
Men det saknades toalettpapper på alla damernas toaletter. 👎

14 June 2023
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Reply from TT-Line

Hej och tack för din feedback som vi skickar vidare till ansvariga. Vi ser framemot att få hälsa er välkomna ombord. Hälsningar TT-Line

Rated 2 out of 5 stars

I upgraded to Club Lounge and I've yet…

I upgraded to Club Lounge and I've yet to find out why. Usually I travel with Irish Ferries and this trip has encouraged me to return to them. The ferry itself seems clean enough. However, if you think you'll be availing of complementary snacks, as you would on an Orish Ferry, think again. We are one hour into a three hour trip and no snacks are left except for odd crisps and packet biscuits. The so called waiter service expires well within a third of the trip. At which point you are advised to head kver to the main restaurant and 'you can carry your food back through if you wish.'
Staff are friendly and helpful (within their given remit) and the club lounge is relatively quiet except for the couple of kids on the far end of it (children definitely ARE allowed in).
All in all, I would use Stena again buy I wouldn't bother paying extra for the lounge pass.

5 June 2023
Unprompted review
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Reply from TT-Line

Dear customer, thank you for your feedback which we send on to responsible. We hope to welcome you onbard soon again. Best regards TT-Line

Rated 5 out of 5 stars

lett ok super

30 May 2023
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Reply from TT-Line

Hej och tack för din feedback. Vi ser framemot att få hälsa er välkomna ombord. Hälsningar TT-Line

Rated 1 out of 5 stars

1,5 hour late

1,5 hour late, some people in staff was not nice.

14 May 2023
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Reply from TT-Line

Dear customer, thank you for your feedback. We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (https://www.ttline.com/en/contact/ifeedback/). In this way, it reaches the responsible colleagues directly. We look forward to welcome you on board our ferries soon. Your TT-Line team

Rated 5 out of 5 stars

Easy tu use website

Easy and quick

13 May 2023
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Reply from TT-Line

Dear customer, thank you for your nice feedback. We hope to welcome you onboard our ferries soon again. Best regards TT-Line

Rated 4 out of 5 stars

Clean & modern

Clean & modern. Annoying weak male guitar music on repeat though, please change this to someting similarly neutral but not annoying. For example pink floyd or röyksopp.

18 May 2023
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Reply from TT-Line

Dear customer, thanks for the feedback, which we send on to responsible. We hope to welcome you onboard soon again. Best regards TT-Line

Rated 1 out of 5 stars

Famine and chasing antelopes

The loading and dock staff in Travemünde and Trelleborg werde great. The crossing was also good, quite satisfactory. However, on the return journey, on board ship, everything left a lot to be desired! Unless you turned up between 11 and 12.30 you could get something to eat. After that, not a chance until 18.30. All day having to famine, not even an antelope in sight! Not good... My stomach was hanging to the floor and also gagging for something to drink to go with the meal.
Also, the ladies in reception need to get a grip, their mouthes down to their feet and faces like tripe. I don't expect them to be laughing all day, but do look a litte happier.
Next time I travel with TT Lines, I expect a 100% discount on my booking.

20 May 2023
Unprompted review
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Reply from TT-Line

Dear customer, thank you for your feedback. We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (https://www.ttline.com/en/contact/ifeedback/). In this way, it reaches the responsible colleagues directly. We look forward to welcome you on board our ferries soon. Your TT-Line team

Rated 1 out of 5 stars

The Polish Staff was so rude not only…

The Polish Staff was so rude not only one staff actually all of them. i felt some racism vibes
will never ever go with TT line again

17 May 2023
Unprompted review
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Reply from TT-Line

Dear customer, thank you for your feedback. We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (https://www.ttline.com/en/contact/ifeedback/). In this way, it reaches the responsible colleagues directly. We look forward to welcome you on board our ferries soon. Your TT-Line team

Rated 1 out of 5 stars

Had to buy very bad option due to lack…

Had to buy very bad option due to lack of pet cabin 2,5 months before trip. That’s a shame!

2 May 2023
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Reply from TT-Line

Hello, thank you for your feedback which we send on to responsible. We hope to welcome you onboard soon again. Best regards TT-Line

Rated 5 out of 5 stars

It was very good and nice

It was very good and nice. The ship is clean, modern, comfortable and beautiful.
Food, well can be improved - it will be nice to find some eco - options and/or some simple plates with natural ingredients.
Thank you!

4 May 2023
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Reply from TT-Line

Hi and thank you for your feedback which we send on to responsible. We hope to welcome you onboard soon again. Best regards TT-Line

Rated 3 out of 5 stars

The trip from Trelleborg to Roctock was…

The trip from Trelleborg to Roctock was great, with a good clean ferry. But the return trip from Rostock to Trelleborg was not good. First, the departure was so late, well over one hour after schedule and secomd, the ferry was so uncomfortable with below standard meals.

27 April 2023
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Reply from TT-Line

Dear customer, thank you for your feedback. We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (https://www.ttline.com/en/contact/ifeedback/). In this way, it reaches the responsible colleagues directly. We look forward to welcome you on board our ferries soon. Your TT-Line team

Rated 5 out of 5 stars

Nat god

No god ränt ..........

17 April 2023
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Reply from TT-Line

Dear customer, thank you for your nice feedback. We hope to welcome you onboard our ferries soon again. Best regards TT-Line

Rated 3 out of 5 stars

New Peter Pan

New Peter Pan, the cabin not cleaned. Dirty table, hair under shower and nails on the carpet. The ship quite nice but not all lifts working plus my car was parked on the dack 1 from which there was no elevator. The nearest one was on the dack 7. With my injured leg it was not easy to go up and reach the proper dack. Regards and fingers crossed for improvement. Btw crew and security ver nice.

14 April 2023
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Reply from TT-Line

Dear customer, thank you for your feedback. We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (https://www.ttline.com/en/contact/ifeedback/). In this way, it reaches the responsible colleagues directly. We look forward to welcome you on board our ferries soon. Your TT-Line team

Rated 4 out of 5 stars

Everything was good

Everything was good, except that my kid's birthdate selection. She was born in december 2016 and in the calendar widget I couldn't choose december month. There was months only for July or something like that. So I had to remove the readonly attribute from the input field and fill in the correct birthdate without using the popup calendar.

12 April 2023
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Reply from TT-Line

Hello and thank you for your feedback, which we will pass on to those responsible. We look forward to welcoming you on board one of our ferries again soon. Greetings TT-Line

Rated 4 out of 5 stars
TT-Line logo

Reply from TT-Line

Hello, thanks for your feedback. We hope to welcome you onbard soon again. Best regards TT-Line

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