Actually service is very good, I recently order some products from your website, sellers are also good, well trusted, work on time
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All went off well..Good product (Mahendra 3lt Pressure Cooker) as advertised..Efficient hotline staff..Delivery with 2 days of payment..I did a purchase last year too of an Induction Cooker & I recomm... See more
Company replied
I ordered a water dispenser unit (Vesta) and when I make the payment there was an issue I faced in payment portal. it said server error on my screen. I had to call customer services to get my order ve... See more
Company replied
Don't buy anything from this seller; they are cheating the customer. If we cancel the order, they will not refund the money and only issue the coupon; you cannot get your refund. I never seen like thi... See more
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Company details
Written by the company
We connect thousands of buyers and sellers around Sri Lanka, empowering people & creating economic opportunities for all. Within our markets, thousands of people around the Sri Lanka connect, both online and offline, to make, sell and buy unique goods.We also offer a wide range of Seller Services and tools that help creative entrepreneurs start, manage and scale their businesses. Our mission is to reimagine commerce in ways that build a more fulfilling and lasting world, and we’re committed to using the power of business to strengthen communities and empower people.
Contact info
61 A,Akurugoda,, Sultanagoda, 81000, Matara, Sri Lanka
- +94712666666
- info@tudo.lk
- tudo.lk
3.8
Great
125 reviews
Replied to 25% of negative reviews
Typically replies within 2 weeks
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Reply from tudo.lk
You have purchased a used item.
Review on a water dispenser unit (Vesta)
I ordered a water dispenser unit (Vesta) and when I make the payment there was an issue I faced in payment portal. it said server error on my screen. I had to call customer services to get my order verified as the price was already deducted from my account. However, within 30 minutes, tudo.lk confirmed my payment along with the order. I placed the order on 24th and the delivery done on 26th morning. I'm happy about the delivery but not so much about the item as it was slightly damaged. Could be manufacturing defaults. A little bit crooked near compartment door unit and the housing / plastic case of the same is also crooked from the side. I wish to insert few pictures but I don't see such an option available in review section.
26 April 2023
Unprompted review
Reply from tudo.lk
Thank you for the review, sir.
Sorry for the manufacturing fault. will replace your item as agreed.
online help desk service is horrible..
online help desk service is horrible... This is my order no: #105590201
I contacted the online chat many times and asked to get the vendor to send me the login details for Amazon Prime. Kevin was a little helpful, at least told me he contacted the vendor and it will be sent. but I waited didnt happen. There was another guy called Pasindu dint want to be of any help. I even told I purchased the same about an year ago and got the details within few seconds. Since there is no option to directly contact the vendor, at around 10pm on Daraz I spoke to the vendor and told I placed an order on Tudo, and gave the order no and got it to my account in few seconds, which your help desk couldn't do. Terrible service
24 April 2023
Reply from tudo.lk
The delivery time for this order is 48 Hours. We cannot force sellers to deliver within the agreed time
I didn't receive the exact as-ordered…
I didn't receive the exact as-ordered item. Its a different from that.
24 April 2023
Reply from tudo.lk
Sorry to hear that.
You can request a refund for orders which do not meet its description. Please get in touch with Tudo Support Centre.
Good & fast Service
23 April 2023
Purchased item was delivered quickly…
Purchased item was delivered quickly and as described in the product description.
23 April 2023
Good service good product
16 April 2022
Unprompted review
Quality products and service
Quality products and service better than Daraz and delivery was so fast. And also pries also less than daraz.
12 April 2023
Unprompted review
Awesome Customer service and reliable product delivery
Quick and awesome customer service and reliable product delivery.
13 April 2023
Unprompted review
Reply from tudo.lk
Thank you very much sir
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