Tug-E-Nuff Reviews 

340
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the durable build and engaging design of the toys, which keep pets wonderfully entertained and focused during daily walks and games. Many pet owners state that these products are exceptionally well made and highly effective for interactive training activities. Though some customers experienced durability issues, a few reviewers noted that certain items frayed quickly or had squeakers that stopped working after a very short period of use. Despite these occasional drawbacks, people generally find the overall product selection to be a fantastic and reliable investment for their beloved animals.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent quality, variety, and... See more

Quality

Consumers find quality to be ambiguous, with strongly contrasting experiences reported. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My rescue won't play without it! I rescued a dog almost two years ago, who has endured more suffering than any dog should, and as such, he really struggled with play, until we introduced the Tug-E-Nuf... See more

Rated 5 out of 5 stars

Excellent quality tug toys for my puppy, we struggled with toys that he actually likes to play with for a decent period of time but he loves the tug-e-nuff ones and will happily play with them for a g... See more

Rated 5 out of 5 stars

I bought 3 different products from this company as my 2 dogs have very different needs. All of which have been a great hit. The bungee chaser for a very energetic Lab. She loves to chase and tug. Tw... See more

Rated 5 out of 5 stars

Order arrived within a few days. My dog and I were very excited and the items did not disappoint. I ordered the Pocket Fauxtastic Tug, Faux Fur Squeaky Bungee Chaser and Faux Fur Pocket Bungee Squea... See more


Company details

  1. #209 of 257 best companies in Pet shop

Written by the company

Founded in 2009, Tug-E-Nuff is home to the world’s #1 tug toys for dogs. We’re on a mission to inspire more joy, more play, and more quality time between dogs and their humans worldwide. The Tug-E-Nuff toy range has been developed by dogs trainers over more than a decade, delivering bundles of happy tail wags worldwide. Thanks to feedback from our 2000+ partner dog trainers and thousands of happy customers, our toys continue to evolve to suit every kind of dog, and every motivation. ✔ A mighty 9/10 of owners say Tug-E-Nuff toys enrich their dog’s life ✔ 88% say Tug-E-Nuff toys positively improve the bond they share with their dog ✔ 88% owners say our toys have helped them with their training challenges ✔ Over 98% of owners would recommend Tug-E-Nuff to a friend


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

340 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(340)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely fabulous toys and customer service

Wow what brilliant products ! I brought the sheep chaser a few weeks ago and my puppy has not stopped playing with it so impressed was I that I purchased the one with ball on which if possible she loves even more it’s brilliant for recall fantastically well made great customer service and pleasure to deal with. Wish more companies and their products were this good - can’t recommend highly enough .

20 July 2023
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid, overpriced and overrated. I purchased the rabbit tug and sheepskin toys - both fell apart within a month and only offered and exchange. I had expected my husky with a high prey drive to be more into these real animal products but she has normal toys she likes so much more! Overall, not fit for purpose or good customer service.

20 July 2023
Rated 5 out of 5 stars

Genuinely great

Delivery faster than expected, and my dog has loved every toy I've brought and they've all lasted incredibly well with supervised play. Very well made and I would recommend them to anyone with a dog in their life.

20 July 2023
Rated 5 out of 5 stars

Good Service

The product i ordered was delivered quickly without any problems.
The bungee rope/ball was good quality and very sturdy,my patterdale loves it.
Would definitely use this company again.

20 July 2023
Rated 1 out of 5 stars

Unsafe products and poor customer service

Bought a rabbit chaser tug to replace one my friend had that my dog ate the end of, and an extra one for my dog. Given it is supposedly made of rabbit skin I wasn't particularly concerned as figured it would pass through without issue. 11 days later my dog threw up a large synthetic strap, that presumably the rabbit had been attached to. We were SO lucky this didn't cause our dog serious problems. It should be made clear that the "rabbit" part of the tug is not just rabbit, but has a synthetic strap running through the length of it.
I returned due to it being unsafe. They then had the cheek to say my original order therefore didn't qualify for free delivery and deducted the delivery cost from my refund!

17 July 2023
Unprompted review
Tug-E-Nuff logo

Reply from Tug-E-Nuff

I am sorry to read your review. All our toys are designed for supervised tug style games and not as chew toys. If used for the intended purpose, there should have been no opportunity for your dog to have chewed and swallowed the toy.

We appreciate mistakes happen and are glad that your dog did not suffer any long term effects for eating the toy.

We provide information both before, during and after purchase on how to get the best from our toys. With the main focus on being on supervised play.

Under our 45 day Tug It + Love It guarantee we are happy replace the toy as we have offered.

Rated 3 out of 5 stars

Mixed review for me

Mixed review for me.

I got the Clam for my 6 mnth old Cockapoo puppy. The first one we received he managed to tear through the seam within 10 minutes of opening it. He did this whilst it was in my hand and he was trying to open for the treats. I fed back and got a replacement.

The replacement lasted longer, we managed to use the booklet, he can open when in my hand, he can open on his own, but it has to be closely monitored, if I look away at any point he has chewed through part of the seam. Right now it doesn't stop us using the toy but can't see how I'll ever throw it or hide it for an enrichment game. He is a chewer, so maybe this is good only for dogs that love fetch etc... any one that likes a chew you have to hover over them.

I would say the customer service is good, and the item could be good for those dogs not interested in chewing, but I would say for me it was 3 stars

20 June 2023
Rated 5 out of 5 stars

Good service

Good service, good item as described, 2nd purchase for me now, i have big twizler and pocket faux which is great for recalls in my dog training school when there is lots of distractions

20 June 2023
Rated 1 out of 5 stars

I could say so much but to keep it…

I could say so much but to keep it brief. Ordered a sheepskin toy for my dog and got the wrong one, yes the picture showed like a lead I got the bungee so thought I would call to get this exchanged. Rang straight away the man said he couldn’t help me as they were getting ready for an event! Didn’t even take my details told me to email. What kind of rude is this ? I then emailed and asked for an exchange. Sent it back, I just wanted the right one I thought I was ordering . Only to get an invoice for a payment request or over £5! That’s right they wanted to charge me for sending the correct one! Absolute joke they are so rude. I also ordered the clam via their marketing trick anyways gave this to my dog it literally isn’t fit for purpose, was torn within two minutes! Darent even complain about that given their previous reviews! As a customer I have never been treated to appalling ever. I asked for a refund as no way I’m paying twice for postage for an incorrect order

21 June 2023
Unprompted review
Tug-E-Nuff logo

Reply from Tug-E-Nuff

Thank you for your review. I am sorry you feel this way. I have checked and can confirm we sent the item you ordered.

We know mistakes happen and we offered to exchange it for you. Under our returns policy there is a charge for delivery on sending the replacement items.

I have checked and can see that we have refunded you for your order as a gesture of goodwill. Prior to this review being posted.

We will always try and resolve a customer concern in a positive way regardless of whos mistake it was.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look