Tunbridge Wells Shutters Ltd Reviews 

336
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Great service from start to finish, we had all quotes sent promptly as requested to help us decide. Steve knowledge is very helpful to decide the best options and we were then kept up to date with del... See more

Rated 5 out of 5 stars

We love our shutters and would definitely recommend using Tunbridge Wells Shutters. My family had used them previously and I’m very glad I also did.

Company replied

Rated 5 out of 5 stars

From start to finish Steve and the team were excellent. They measured, supplied and fitted perfect new shutters for all the windows in our new home. We were particularly pleased with the shutters for... See more

Company replied

Rated 5 out of 5 stars

Have used TW Shutters in our previous house and were really pleased with the results. New house now - new shutters. They look great. Professional job and Steve kept us up to date with delivery and... See more

Company replied

Company details

  1. Blinds shop
  2. Home Furniture Shop
  3. Interior designer
  4. Window treatment store

Written by the company

Established in 2011 we are an independent company with the goal of providing high quality bespoke window shutters to homeowners and businesses. Since then, Tunbridge Wells Shutters has gained a reputation for exceptional service, expertise and attention to detail. Our customer reviews back up our ethos in delivering expertly fitted high quality shutters. Our service is always professional and our completely bespoke shutters ensure our customer's individual tastes and needs are met. Our knowledgeable team will be happy to help with design ideas and will assist you in making a great choice for your room. We only use our own fully trained and experienced fitters, no sub-contractors, which means your shutters will be fitted to perfection. Whether it's a simple installation or a complex project, our team is dedicated to providing a seamless stress-free experience for our customers. With lots of shutter companies out there you need to ensure that experience and a professional customer service are high on your list and this is what sets us apart in the industry. We pride ourselves on our: - Excellent customer service - Efficient communication - Expert advice - Precision measuring - Perfect fitting

Tunbridge Wells Shutters

Written by the company

Local and independent with over 10years experience

Contact info

5.0

Excellent

TrustScore 5 out of 5

336 reviews

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5.0

All reviews

(336)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service from start to finish…

Brilliant service from start to finish and a really well made and stylish product. Very reasonably priced. Highly recommended and wouldn’t waste time looking at other products or companies This is the third time I have used Tunbridge Wells Shutters and have nothing but praise for them.

17 July 2024
Unprompted review
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Hi Vanessa. We very much appreciate the repeat business and review. Glad we could help (again)!
Regards, TWS

Rated 5 out of 5 stars

Superb experience with a local and…

Superb experience with a local and professional company. Courteous, communicative, fast and efficient, I highly recommend and am delighted with the result.

17 June 2024
Unprompted review
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Reply from Tunbridge Wells Shutters Ltd

Thank you Zeus. Reviews make a difference and we strive to be the very best. We are very glad that you would also recommend us in the future.
regards, TWS.

Rated 5 out of 5 stars

5-star

Used TWS for our previous property, and now this one. Excellent service from start to finish. 100% recommend. Thanks Steve and team

20 June 2024
Unprompted review
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Reply from Tunbridge Wells Shutters Ltd

Dear Zoe. Thank you for taking the time to review us. It was our pleasure and thank you for using us again at your new property.
Regards, TWS.

Rated 5 out of 5 stars

We love our beautiful new shutters

We love our beautiful new shutters. They look great, work smoothly and have clearly been manufactured to a very high standard.
The ordering process was pleasant and easy as all our options in terms of styles, colours and costs were clearly explained. Installation took place on the day and at the time expected, with the work being completed quickly and efficiently without any mess by your friendly expert fitter.
In short we could not have asked for more from Tunbridge Wells Shutters, and would have no hesitation in recommending them to anybody considering having shutters put in.

11 June 2024
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Reply from Tunbridge Wells Shutters Ltd

Dear John & Pam. Thank you for taking the time to review us. We appreciate your thoughts and it is great to know we are hitting the mark we set ourselves on all levels.
Regards, TWS.

Rated 5 out of 5 stars

Fantastic

When my friend recommended T.W Shutters to me, from the minute that I contacted them right through to completion they were fantastic ! Always answered any questions that I had quickly and made the whole experience very comfortable and smooth. I LOVE my shutters and have already happily recommended them to another good friend. Thank you so much for transforming my house into a home.

7 June 2024
Unprompted review
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Reply from Tunbridge Wells Shutters Ltd

Dear LS. Thank you for leaving a review. We are pleased you found dealing with us a smooth process and also thank you for recommending us to your friends.
Regards, TWS.

Rated 5 out of 5 stars

First class

Right from the start the service was excellent, from the point that Steve first visited and clearly explained what our options were and what the cost would be down to the day of the fitting where both he and Ian attended on time and were both courteous and tidy whilst working.
As for the product it is of the highest quality and looks great, I can find no fault at all in the whole process and wouldn't hesitate for one moment to recommend Tunbridge Wells Shutters

29 May 2024
Unprompted review
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Reply from Tunbridge Wells Shutters Ltd

Thank you Chris for taking the time to leave feedback for us.
We always aim for a seamless measure, quote, fitting process so thank you for letting us know we hit the mark and that you would recommend us in the future.
Regards, TWS.

Rated 5 out of 5 stars

Five stars because

Five stars because:
Arrived on time to quote
Super clear about what could and couldn’t be done, especially on delivery
Advised well on what to choose (we’ve never bought these before)
Price was very fair
Delivery on time
Clean and courteous installation on time with Stephen himself
The shutters look great and work well

I’d certainly recommend this company

20 May 2024
Unprompted review
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Reply from Tunbridge Wells Shutters Ltd

Dear Fabrizio. Thank you for leaving feedback for us. Glad to know we are delivering on the points you mentioned.
Regards, TWS.

Rated 5 out of 5 stars

Great job thank you

Great job thank you. From quote to fitting attention to detail and advice excellent. An absolute pleasure to deal with Steve. So pleased you offer British made shutters without the crazy waiting time of other companies and you are a local smaller company who puts the customer first. We are delighted with our shutters. Thank you Steve and Iain. Will recommend you every time.

17 May 2024
Unprompted review
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Reply from Tunbridge Wells Shutters Ltd

Dear Judith. Thank you for taking the time to review our UK manufactured product. The lead-time does help with the wait, so glad you would recommend us and we could help.
Regards, TWS.

Rated 5 out of 5 stars

Brilliant shutters and fabulous service

I have had shutters fitted throughout and love them. Steve was very patient and helpful in making my choices and even came back for a second consultation to go through more options. The shutters arrived within the expected timeframe and fitted at a time that suited me. Brilliant service from Steve and Iain and I would thoroughly recommend them.

25 April 2024
Unprompted review
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Reply from Tunbridge Wells Shutters Ltd

Hi Fran. Thank you for the feedback. Glad we could help and that you would recommend TWS. Thank you.
Regards, TWS.

Rated 5 out of 5 stars

Friendly service

Friendly service, excellent product and clean efficient fitting.

15 May 2024
Unprompted review
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Reply from Tunbridge Wells Shutters Ltd

Thank you Del for leaving a review. Your feedback is appreciated.
Regards, TWS.

Rated 5 out of 5 stars

Steve and Ian were fantastic from start…

Steve and Ian were fantastic from start to finish. The shutters are excellent quality and fit perfectly.
During the process of ordering Steve made sure that I knew timings and had a variety of options to choose from. Ian fitted them he was incredibly tidy, unintrusive and considerate.
I wouldn’t hesitate to recommend Tunbridge Wells Shutters.

16 April 2024
Unprompted review
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Reply from Tunbridge Wells Shutters Ltd

Thank you Emma for leaving a review for TWS. Glad you like the end result and that you would recommend us in the future.
Regards, TWS.

Rated 5 out of 5 stars

Great service and communication…

Great service and communication throughout the whole process
Good company to work with

15 May 2024
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Reply from Tunbridge Wells Shutters Ltd

Dear Robert. Thank you for taking the time to review us, it is appreciated. Glad we could help.
Regards, TWS.

Rated 5 out of 5 stars

Absolutely excellent

Absolutely excellent from start to finish! Steve and Ian came out to review our needs and measured up for new kitchen blinds. They were thorough and considered all our needs. Within 2 hours, we had received the quote which was competitive and chose to go ahead. True to their word, the shutters were fitted within the 12 week time frame and look great! Just what we were hoping for. Excellent service all round!

2 April 2024
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Reply from Tunbridge Wells Shutters Ltd

Dear Philippa. Thank you for taking the time to review us, we do appreciate it. We are very pleased that you found dealing with us a smooth process from start to finish.
Regards, TWS

Rated 5 out of 5 stars

Great service…

Product/price/instalation and wait time all spot on. I would recommend Tunbridge Wells Shutters.

14 March 2024
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Dear Steve,
Thank you for taking the time to leave us a review and that you would recommend us in the future.
Regards, TWS

Rated 5 out of 5 stars

Great service

Great service, very responsive and super happy with our new shutters.
Thank you Tunbridge Wells Shutters

27 February 2024
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Glad you liked our service Anna, thank you for leaving us a review.
Regards, TWS

Rated 5 out of 5 stars

Excellent service, fabulous shutters!

Steve was very patient with my indecision and really helpful, bringing different samples and talking me through any concerns. They have just been fitted and I’m absolutely thrilled with them! They look fabulous and transform the rooms. Both Steve and Ian the fitter were excellent, helpful and polite. A real pleasure the experience from start to finish.

22 February 2024
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Reply from Tunbridge Wells Shutters Ltd

Thank you so much for this review - we're pleased you're happy with the end result. regards TWS

Rated 5 out of 5 stars

TW Shutters

We are so happy with our bathroom shutters. Iain did a great job fitting them and went out his way to colour match the mastic to make for an even better finish. Highly recommend Tunbridge Wells Shutters. Great service all round.

22 February 2024
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

We're so pleased you're happy with the shutters and glad the mastic worked out! Regards, TWS

Rated 5 out of 5 stars

Great communication and service

Great communication and service end to end. Would use again and highly recommend.

13 February 2024
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

We are very happy that you would recommend us and that you liked our approach.
Regards, TWS.

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