Tunbridge Wells Shutters Ltd Reviews 

336
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great service from start to finish, we had all quotes sent promptly as requested to help us decide. Steve knowledge is very helpful to decide the best options and we were then kept up to date with del... See more

Rated 5 out of 5 stars

We love our shutters and would definitely recommend using Tunbridge Wells Shutters. My family had used them previously and I’m very glad I also did.

Company replied

Rated 5 out of 5 stars

From start to finish Steve and the team were excellent. They measured, supplied and fitted perfect new shutters for all the windows in our new home. We were particularly pleased with the shutters for... See more

Company replied

Rated 5 out of 5 stars

Have used TW Shutters in our previous house and were really pleased with the results. New house now - new shutters. They look great. Professional job and Steve kept us up to date with delivery and... See more

Company replied

Company details

  1. Blinds shop
  2. Home Furniture Shop
  3. Interior designer
  4. Window treatment store

Written by the company

Established in 2011 we are an independent company with the goal of providing high quality bespoke window shutters to homeowners and businesses. Since then, Tunbridge Wells Shutters has gained a reputation for exceptional service, expertise and attention to detail. Our customer reviews back up our ethos in delivering expertly fitted high quality shutters. Our service is always professional and our completely bespoke shutters ensure our customer's individual tastes and needs are met. Our knowledgeable team will be happy to help with design ideas and will assist you in making a great choice for your room. We only use our own fully trained and experienced fitters, no sub-contractors, which means your shutters will be fitted to perfection. Whether it's a simple installation or a complex project, our team is dedicated to providing a seamless stress-free experience for our customers. With lots of shutter companies out there you need to ensure that experience and a professional customer service are high on your list and this is what sets us apart in the industry. We pride ourselves on our: - Excellent customer service - Efficient communication - Expert advice - Precision measuring - Perfect fitting

Tunbridge Wells Shutters

Written by the company

Local and independent with over 10years experience

Contact info

5.0

Excellent

TrustScore 5 out of 5

336 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(336)

25 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shutters!

Ian arrived punctually and got on quickly with the fittings and cleaned up well. He wad polite and friendly. Shutters look great

4 October 2022
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Many thanks for leaving a review for us. It is greatly appreciated.
Regards, TWS

Rated 4 out of 5 stars

TW Shutters - a great company

Steve and Iain were great through the whole process. They visited us a couple of times to make sure they had the exact measurements and answer any questions we had. The shutters arrived earlier than expected and they were flexible with an installation date that worked for me.
They were fitted well and there was no mess afterwards. Really pleased with the shutters. One of the panels was damaged on arrival which Steve pointed out and a replacement panel was ordered immediately. We will be going ahead with Tunbridge Wells Shutters again when we do the upstairs. It is clear that Steve and Iain care about their customers. A great company to do business with.

14 September 2022
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Thank you for taking the time to leave a review for us and that you were happy dealing with us. As soon as the panel is ready we'll drop you a line.
Regards, TWS

Rated 5 out of 5 stars

Both bedrooms were fitted with shutters…

Both bedrooms were fitted with shutters as per the quote. The work was carried out very efficiently and exactly as we were told. There was no mess as the fitter cleaned up with a hoover as he worked. We would recommend them without hesitation.

26 September 2022
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Thank you for your review - we're happy that the service and product met with your approval.

Rated 5 out of 5 stars

Friendly, reliable and honest

Friendly, reliable and honest.
Install was quick and tidy.
Very happy with the finished product.

22 September 2022
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Thank you for taking the time to leave a review for us and we are glad that that you found us reliable and honest.
Regards, TWS

Rated 5 out of 5 stars

Great product and service

Great product and service - we're delighted. Thank you

9 September 2022
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Dear Jayne. Thank you for reviewing us. We are very pleased you are happy with the shutters.
Regards, TWS

Rated 5 out of 5 stars

Excellent

Excellent. Lovely job. Fitted shutters to a large hatchway between longe and kitchen. Looks great.

23 August 2022
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Thank you Sue, it really suits the hatch. Glad you like them.
Regards, TWS

Rated 5 out of 5 stars

Love our shutters…

Love our shutters they make such a difference to our house and the rooms now look finished. Steve and his team have been lovely to deal with and very patient and professional. Recommended by a friend, who also knew several others who loved their shutters. Great product, great service!

3 August 2022
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Dear Linda. We appreciate you leaving us a review and that others had recommended us. Glad you like the end result.
Regards, TWS

Rated 5 out of 5 stars

Fantastic business, quality job

Fantastic company. Came on time. Discuss the feasibility of our job, a standard bay window and a more tricky job with French doors in our Victorian property.

Communication was great. Installation was superb and the end result is brill.

Highly recommend.

29 July 2022
Unprompted review
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Thank you for your review. The end result is amazing and really suits your property. Glad you found us professional throughout and you would recommend us.
Regards, TWS

Rated 5 out of 5 stars

Highly recommended

Ordered shutters for my new house without knowing the company, wanted to support local business. The result was fantastic, much better than I expected. It took a while for installation but I guess you can’t rush perfection. Highly recommended ⭐️⭐️⭐️⭐️⭐️

21 July 2022
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Thank you Lane for leaving a review. Glad you found them perfect and would recommend us.
Regards, TWS

Rated 5 out of 5 stars

They have made our house a home....

We are absolutely delighted with the efforts of Steve & the team at Tunbridge Wells Shutters Ltd. 9 sets of shutters and blackout blinds.... efficient, trustworthy, clean, great manners. I had 3 quotes in total, and TWS weren't the cheapest.... but I seen them to best the best value. This can be viewed in both the quality of the product and the quality of their workmanship.

100% use them!!! Thank you again!

24 June 2022
Unprompted review
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Dear Paul.
Thank you for leaving a review for us. The shutters really do suit your property, we are so glad that you found us professional to deal with and that you would recommend us in the future.
Regards, TWS

Rated 5 out of 5 stars

Friendly and helpful team

Friendly and helpful team, clean and quick work. Also walked around and checked all fittings with me and explained everything clearer. We would definitely use this company again. With thanks The Copps

14 June 2022
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Dear Mr & Mrs Copp. Thank you for taking the time to review Tunbridge Wells Shutters. It is very much appreciated. We are very happy that you would recommend us.
Regards, TWS

Rated 5 out of 5 stars

Amazing service from Steve and his…

Amazing service from Steve and his team. Super professional, tidy, fantastic communication. Couldn't recommend enough!

23 May 2022
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Dear Customer. Thank you for taking the time to leave a review for us and very glad that you would recommend us.
Regards, TWS.

Rated 5 out of 5 stars

Good service

Good service. Turned up on time. They were clean and tidy in their work. Very happy with both installation and quality of shutters

21 May 2022
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Dear Customer. Thank you for your review, glad you like the result.
Regards, TWS

Rated 5 out of 5 stars

The team work ‘smart’.

The team work ‘smart’.
Quick, no fuss.
Attractive finish.
No mess.
Looks great!

20 May 2022
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Thank you Lorna for taking the time to leave a review for us, it is very much appreciated.
Regards, TWS

Rated 5 out of 5 stars

Second set of excellent shutters from Tunbridge Wells Shutters

Following our enquiry we had a personal visit in order to take detailed measurements for the shutters and confirm choice etc. There followed a formal quotation. We paid a deposit and awaited contact for fitting. The lead-time was around 12 weeks which we were advised of at the measurement visit. The lead-time was correct and an an appointment was made for fitting. The fitting was expertly carried out with proper regard for our property. The shutters are of excellent quality and we are delighted with them. A very professional service from start to finish. Would not hesitate to use them again.

20 May 2022
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Dear Paul. We are very glad you found us professional to deal with and that you would work with us again. Thank you for your review.
Regards, TWS.

Rated 5 out of 5 stars

Highly Reccomended

Highly Reccomended

Great Service, and communication throughout process. Really 5* service

11 May 2022
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Thank you Jon, glad you found dealing with us 5*.
Regards, TWS

Rated 5 out of 5 stars

Really pleased with our shutters

Really pleased with our shutters. Steve and team provided excellent customer service.

11 May 2022
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Thank you for leaving a review for us. Glad you like your new shutters and that we provided you with an excellent service.
Regards, TWS

Rated 5 out of 5 stars

Love our shutters and definitely worth…

Love our shutters and definitely worth the money!
Great service by Tunbridge Wells Shutters, friendly and experienced.
From the initial measurement appointment to the day of fitting was very impressed by the attention to detail and quality of work.
Fully recommend.

14 March 2022
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Thank you Colin for taking the time to leave a review for us. Glad to hear you would recommend us, thank you!
Regards, TWS

Rated 5 out of 5 stars

TW shutters provided a great service…

TW shutters provided a great service from start to finish and we are so pleased with the end result. We should have had them installed years ago!

12 March 2022
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Dear Julie,
We are very pleased you like the end result. Thank you leaving us a review.
Regards, TWS

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look