Tunbridge Wells Shutters Ltd Reviews 

336
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Great service from start to finish, we had all quotes sent promptly as requested to help us decide. Steve knowledge is very helpful to decide the best options and we were then kept up to date with del... See more

Rated 5 out of 5 stars

We love our shutters and would definitely recommend using Tunbridge Wells Shutters. My family had used them previously and I’m very glad I also did.

Company replied

Rated 5 out of 5 stars

From start to finish Steve and the team were excellent. They measured, supplied and fitted perfect new shutters for all the windows in our new home. We were particularly pleased with the shutters for... See more

Company replied

Rated 5 out of 5 stars

Have used TW Shutters in our previous house and were really pleased with the results. New house now - new shutters. They look great. Professional job and Steve kept us up to date with delivery and... See more

Company replied

Company details

  1. Blinds shop
  2. Home Furniture Shop
  3. Interior designer
  4. Window treatment store

Written by the company

Established in 2011 we are an independent company with the goal of providing high quality bespoke window shutters to homeowners and businesses. Since then, Tunbridge Wells Shutters has gained a reputation for exceptional service, expertise and attention to detail. Our customer reviews back up our ethos in delivering expertly fitted high quality shutters. Our service is always professional and our completely bespoke shutters ensure our customer's individual tastes and needs are met. Our knowledgeable team will be happy to help with design ideas and will assist you in making a great choice for your room. We only use our own fully trained and experienced fitters, no sub-contractors, which means your shutters will be fitted to perfection. Whether it's a simple installation or a complex project, our team is dedicated to providing a seamless stress-free experience for our customers. With lots of shutter companies out there you need to ensure that experience and a professional customer service are high on your list and this is what sets us apart in the industry. We pride ourselves on our: - Excellent customer service - Efficient communication - Expert advice - Precision measuring - Perfect fitting

Tunbridge Wells Shutters

Written by the company

Local and independent with over 10years experience

Contact info

5.0

Excellent

TrustScore 5 out of 5

336 reviews

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5.0

All reviews

(336)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic shaped shutters to fit…

Fantastic shaped shutters to fit complex large window frames. Excellent solid fit and craftsmanship.

4 March 2022
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Reply from Tunbridge Wells Shutters Ltd

Thank you for reviewing us. Your review is very much appreciated. A tricky design, looks amazing!
Regards, TWS

Rated 5 out of 5 stars

Couldn't be happier

We got several quotes, and found that Steve asked the best questions and made the best suggestions (and was also in line on price!). He was very open about the lead time, and stuck to it, and then actually managed to complete the installation quicker than originally planned. We are delighted with the finished product and would recommend Tunbridge Wells Shutters to anyone.

2 March 2022
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Reply from Tunbridge Wells Shutters Ltd

Dear Colin. Thank you for taking the time to review us. We strive for excellent customer service and are very pleased you were delighted with us and our shutters.
Regards, TWS

Rated 5 out of 5 stars

Quality craftsmanship and impeccable service

Steve (and I believe Alan?) did a really great job installing some plantation shutters in my house. They were very professional, extremely tidy and very considerate. We had a young child sleeping in the house and they both tip toed round to make sure they didn't wake him. They took real pride in their work and we've asked them to come back to do another set as we were so impressed. Job was well priced, and worth the quality craftsmanship.

31 January 2022
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Reply from Tunbridge Wells Shutters Ltd

Dear Vijay. Thank you very much for leaving us a review. Glad you like the shutters and how we work.
Regards, TWS

Rated 5 out of 5 stars

LOVE LOVE LOVE them

LOVE LOVE LOVE them! :)

We had shutters installed in our last house by TW Shutters and having recently moved home we didn't hesitate to use them again. Can't recommend Steve and Ian and the team more. The work is fantastic and they have transformed our home.

Would definitely recommend and would give 10 stars if I could! :)

24 January 2022
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Reply from Tunbridge Wells Shutters Ltd

Thank you so much for your review Angie. These are important to us and appreciate your feedback.
Regards, TWS.

Rated 5 out of 5 stars

Absolutely Top Class.

Polite, helpful and extremely efficient. Shutters supplied and fitted, 3 months before quote from well known competitor….at a much better price. Quality of installation is absolutely top class. No mess whatsoever. Shutters are exactly the same as those supplied by aforementioned well known supplier…and the fit and finish is superior. I will definitely be using them again.

24 January 2022
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Reply from Tunbridge Wells Shutters Ltd

Dear Andrew. Thank you for taking the time to leave us a review. As an independent company your feedback is very welcome, glad we could help.
Regards, TWS.

Rated 5 out of 5 stars

Fantastic service

I am delighted with my new shutters from Tunbridge Wells Shutters. The team were approachable and professional throughout and the customer service I received was always excellent as was the quality of the fitting and the clearing up afterwards too. I wouldn’t hesitate to recommend them and I was so pleased to be able to support a local company aswell. ✨✨✨

23 January 2022
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Reply from Tunbridge Wells Shutters Ltd

Dear Emma. Thank you for your review. We are glad that you would recommend us and that you found us professional to deal with.
Regards, TWS.

Rated 5 out of 5 stars

Perfect fit, amazing service.

We spent a long time deciding on which company to use for our shutters. Tunbridge Wells Shutters spent the time explaining the options and they never pushed for the higher specs or for the sale. We never felt rushed and their knowledge is second to none. We were able to select the right shutters for our house and they really have made it more of a home. The fitting team were so friendly, efficient and tidy its a bespoke service. Thank you very much we cannot recommend using you enough!

21 January 2022
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Reply from Tunbridge Wells Shutters Ltd

Dear JC. Thank you for taking the time to leave us a review. These are important to us. We pride ourselves on service and we are glad we could help.
Regards, TWS

Rated 5 out of 5 stars

Really happy with our shutters

Really happy with our shutters. The product is great and everyone was very helpful and professional. Would definitely use them again.

14 December 2021
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Reply from Tunbridge Wells Shutters Ltd

Very happy to hear you would use us again and that we were helpful throughout.
Regards, TWS

Rated 5 out of 5 stars

Fast, friendly and reliable

Tunbridge Wells shutters were really quick to get back to me with a quote, the shutters were fitted by a friendly and very capable team before the quoted 15 weeks - very happy and would highly recommend!

13 December 2021
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Reply from Tunbridge Wells Shutters Ltd

Thank you Miss Jordan for taking the time to leave us a review. Glad you found our team easy to deal with and that you would recommend us.
Regards, TWS

Rated 5 out of 5 stars

First Class Job

Another great, efficient job by the team at Tunbridge Wells Shutters. First class job. Very satisfied, and would highly recommend to anybody.

13 December 2021
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Reply from Tunbridge Wells Shutters Ltd

Dear Stuart, glad we could assist you again. Many thanks.
Regards, TWS

Rated 5 out of 5 stars

Amazing service

Amazing service! Would recommend

10 December 2021
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Reply from Tunbridge Wells Shutters Ltd

Thank you Kate H, glad we could help.
Regards, TWS

Rated 5 out of 5 stars

Amazing service

Amazing service and an awesome team, we are so happy with our shutters and they were well worth the wait. We would not hesitate to recommend.

29 November 2021
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Reply from Tunbridge Wells Shutters Ltd

Thank you Mrs Jenness for leaving a review for us. Glad you liked our service and thank you for recommending us.
Regards, TWS

Rated 5 out of 5 stars

Excellent service

From start to finish Tunbridge Wells Shutters provided an excellent service. Very pleased with the shutters which have been beautifully installed, with no mess and no fuss.

26 November 2021
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Reply from Tunbridge Wells Shutters Ltd

Thank you Sandra for reviewing us. We are glad that you were pleased with the service we provided.
Regards, TWS

Rated 5 out of 5 stars

Recommended!

Great product and great service from pre-sales to installation. Pricing was around 15% cheaper than other local trusted companies for the same product.
These shutters have completely transformed our new house and we love them!
Definitely recommend.

25 November 2021
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Reply from Tunbridge Wells Shutters Ltd

Thank you Ricki for leaving us a review. So glad you like your new shutters and that you would recommend us.
Regards, TWS

Rated 5 out of 5 stars

Shutter Heaven

Who knew you could get excited over shutters!! We have moved to a very unusual building and yesterday the shutters fitted by Nick & Ian complete the look - awesome. TW Shutters are really professional, fitting the shutters with zero mess or fuss. We are delighted and would highly recommend TW Shutters

10 October 2021
Unprompted review
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Reply from Tunbridge Wells Shutters Ltd

Dear Ian. We appreciate the time you have taken to leave us a review, thank you. Especially happy that you were delighted to deal with us and that you would recommend us in the future.
Regards, TWS

Rated 5 out of 5 stars

Excellent service and excellent…

Excellent service and excellent quality. Steve from Tunbridge Wells Shutters was professional, informative about the different options and kept us updated on delivery. He also was honest about the timeframe it would take to make the shutters initially which we really appreciated. Highly recommend this local firm and we LOVE our shutters! Thank you.

6 October 2021
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Reply from Tunbridge Wells Shutters Ltd

Dear Customer, thank you for leaving a review. As a team we endeavour to be professional throughout, glad this came through when dealing with us.
Regards, TWS

Rated 5 out of 5 stars

Supply and fitting of shutters

I spoke to Tunbridge Wells Shutters in June and someone came round within a few days. He took me through everything , including the fact that delivery could take a long time as a result of covid. I wanted to go ahead and measurements were taken. A quote was emailed through quickly and my order placed. I was kept in touch with delivery information. When available an appointment was made for fitting and I am very happy with the standard of both fitting and quality of the shutters.

4 October 2021
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Reply from Tunbridge Wells Shutters Ltd

Dear Robert. Thank you for leaving us a review and taking the time to run through your experience with Tunbridge Wells Shutters.
Regards, TWS

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