tunefulhair.com Reviews 

360
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 301 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the hair, noting it is soft, full, true to length, and features excellent HD lace that blends seamlessly. People highlight the hair's durability, minimal shedding, and ease of styling, often describing the lace as thin and easy to melt. Reviewers frequently commend the responsive and helpful customer service, alongside fast and reliable shipping that often arrives earlier than expected. However, some customers noted significant issues with order processing and delivery times, experiencing delays and lack of tracking. A few also felt the product quality did not match expectations, describing hair that felt synthetic, shed excessively, or melted with heat. Additionally, some reviewers were not happy with customer service, citing disregarded requests or unhelpful responses.

What people talk about most

Product

Customers had positive experiences with product, often praising the hair's quality, softness, and fullness,... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the hair as beautiful, soft,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction and intent to... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team as professional,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising fast shipping, neat packaging, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased a *black, Staright wig* from Tunefulhair, and I'm genuinely impressed! The hair quality is fantastic – it's soft, doesn't tangle easily (even after *wearing it in the rain*!), and... See more

Rated 5 out of 5 stars

The company has a very good customer care team who reaches out to you and ensures you have been satisfied with your purchase or purchase to be. Quality at the best price I would 10/10 recommend

Rated 5 out of 5 stars

It was an amazing experience. Really good hair , ALWAYS hd lace they never disappoint me ! Customer service is always top tier, delivery be within 2-5 days never more then 5! I love how timely and gen... See more

Rated 5 out of 5 stars

I literally love my wig I bought it in April and I still have it and it’s full no bald spots in the frontal long as you wash it and take care of it. Shipping was fast and great response from the selle... See more


Company details

  1. Wig shop

Written by the company

Tuneful, your affordable dream hair. 30 Days Free Return Policy.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

360 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(360)

305 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love this hair!

Love this hair! 10/10 would ALWAYS recommend! It’s long, thick, and doesn’t shed! Lace is thin and blends easily! The quality of this wig is great!

27 March 2026
Unprompted review
Rated 5 out of 5 stars

20 inch 613 13x6

i got a 20 inch 613 13x6 and it came perfectly, the quality of the hair was okay after dying it , it shedded a little but still was good quality

20 April 2026
Unprompted review
Rated 1 out of 5 stars

Purchased human hair and received mixed…

Purchased human hair and received mixed blend of synthetic and human hair so I reached out and was advised to return with labels by 3/11/2026 which I did on 3/8/2026 with documentation and was refunded by Apple due to no response from merchant and now Apple is requesting funds back when I don’t have the product . So no product and paying for item twice is crazy don’t order from them taking money.

5 February 2026
Unprompted review
tunefulhair.com logo

Reply from tunefulhair.com

Dear customer,
We are really sorry to hear you are not satisfied with the wig.
All of our wigs are made of 100% real human hair with strict quality inspection before shipping.
Different lighting, shooting angle and wearing method may make the hair look different. We always stand behind our product quality.
If you have any concerns or problems, please leave us a message via our official email: support@tunefulhair.com, we will try our best to solve your issue and give you a satisfactory solution. We sincerely hope to get your understanding.

Rated 5 out of 5 stars

I purchased a chocolate brown wig from…

I purchased a chocolate brown wig from them and it’s the best wig I’ve ever purchased. The lace was easy to melt, the hair doesn’t tangle easily, little to no sheeting. It’s true to length and is still in good condition after deep diving and still hasn’t shed much. The hair is so full and is of great quality, really soft and easy to style and wear.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Some of the best hair I’ve ever…

Some of the best hair I’ve ever purchased it’s true to length and very full the knots were small almost non existent and it eventually took color very well 10/10 I would recommend to anyone delivery was also quick and great service

29 April 2026
Unprompted review
Rated 5 out of 5 stars

I’ve purchased a straight 13x6 burgundy…

I’ve purchased a straight 13x6 burgundy wig with this company and it never tangled up nor gotten stiff. It is very high quality, full and soft. Even after washing the hair it still feels brand new. I will highly recommend buying for this company again. 10/10!!😍😍🫶🏽

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Great store!

Great store!! I love the hair quality. I always purchase my hair from this site!! Amazing customer service. Delivery was super fast! I never have issues. If you’re think about buying I definitely recommend!!

27 March 2026
Unprompted review
Rated 3 out of 5 stars

email them theh will respond

I emailed the company about my concerns. They assured me that my unit was shipped off. They emailed me back in a timely manner. I feel better now.

17 April 2026
Unprompted review
tunefulhair.com logo

Reply from tunefulhair.com

Sorry for the late reply, dear. Your package was shipped on April 22nd, Beijing time. This is the latest logistics information: https://t.17track.net/en#nums=HC0002459770RD
And this is our customer service email: support@tunefulhair.com. Please feel free to contact us anytime if you have any questions.

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