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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, most reviewers were let down by their experience overall. Many customers received products that were faulty, inferior, or not as advertised, often with missing parts or poor quality. Orders frequently experienced significant delays, arrived incorrectly, or never reached customers at all. Reviewers also found the company's website and advertising misleading, often suggesting a UK base or legitimate reviews when items were shipped from China. A significant number of people struggled to obtain refunds, encountering unresponsiveness, ghosting, or only partial reimbursements. The return process was problematic, often requiring customers to pay for shipping items back to China, where parcels frequently became stuck in customs. Despite numerous contact attempts, many found the company unwilling to take responsibility or provide adequate support.

What people talk about most

Product

Users describe negative interactions with products, often reporting that items appear and feel cheap, with... See more

Refund

Customers had negative experiences with refund, with many reporting difficulties in receiving their money... See more

Website

Clients share negative opinions on the website, with many feeling misled by its appearance and information.... See more

Order

Customers consistently note negative experiences with order, with many reporting that items ordered in early... See more

Delivery service

Consumers find delivery service to be negative, with many reporting slow delivery times and goods that never... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered a Vegadrive dashcam. Not quite as advertised, doesn't work properly, if at all. A cheap Chinese piece of tat. Have tried to get some help with it several times but I keep getting similarl... See more

Rated 1 out of 5 stars

A complete scam of a company that tricked my mother into spending a lot of money on an item that was never even posted out. They had made a fake "top 10" website that drove traffic to their own site,... See more

Rated 1 out of 5 stars

tried to cancel within alloted time, b ut told order already in hand. Agreed 20% refund but to return would cost postage both ways to China, plus any duty payable. GPS looks okay and packing good,... See more

Rated 1 out of 5 stars

Absolutely shocking experience with this company, avoid at all costs. Waited 3 weeks for goods to arrive only to be sent a hugely inferior product (not what I purchased). To be fair they have been eng... See more


Company details


Contact info

1.3

Bad

TrustScore 1.5 out of 5

54 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.3

All reviews

(54)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Faulty car battery charger

Faulty car battery charger. I recently purchased a car battery charger after seeing a great review from a so called expert online. I paid £99 and when It turned up 2 weeks later the charger wasn't taking a charge!! For nearly 2 weeks now following 24 emails the company is still playing me along saying they can't access the video I've sent showing the thing not working. I'm not asking for the exact tlreturn address to return the item but they seem to be stalling me to get away with doing nothing at all. Do not buy from this company it's a scam!!!

23 November 2025
Unprompted review
Rated 1 out of 5 stars

Don’t buy!!!!

Please don’t buy from this scam company ordered a sat nav and now have the task of trying to get our money back from our credit card - goods never arrived and emails are going unanswered false tracking number given

20 November 2025
Unprompted review
Rated 1 out of 5 stars

It took 4 weeks to get the item a leaf…

It took 4 weeks to get the item a leaf blower and charger, it's not the one on their website it's one with Chinese writing on which came from China and not as stated on their website in stock from the UK. Do not buy from them also if you send it back it will be you pays to China. Joke.

20 November 2025
Unprompted review
Rated 1 out of 5 stars

Turbogods, scam artists

When you click to buy the number one recommended vacuum on Toptech devices, so say written by David Brown, it takes you to turbogods.co.uk. When you order there, what arrives is a cheap, Chinese vacuum made of inferior materials and is overall very disappointing in its appearance and performance and not what you thought you'd ordered at all! It takes forever to arrive and there is absolutely no communication, such as a confirmation email, shipping details etc.... A completely dishonest operation, deliberately designed to mislead and profit from unsuspecting buyers. This needs to be stopped immediately to prevent others from falling for this elaborate scam. I'm seriously annoyed I fell for it 🤬

19 November 2025
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company. Ordered a jet wash which was not cheap but apparently best in the market , still not arrived after about 4 weeks . Will stick to buying karcher from now on .
Been fobbed of with emails , saying its in transit , I have done all the chasing .
Going through my bank now to chase a refund . Scam artists !!
Do not buy .

18 November 2025
Unprompted review
Rated 1 out of 5 stars

Avoid. They are con artists!

Avoid. They are con artists!

They pay for a top slot on Google for a "sat nav review" website which belongs to them! The sat nav they recommend is the awful device which they sell. It doesn't work! Do not buy!

10 November 2025
Unprompted review
Rated 1 out of 5 stars

A big scam

First of all, these products are subject to fake reviews to induce you to buy them. I fell for it. Nearly a month later still not received the item ordered. A big scam - don’t touch them with a barge pole

13 November 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a vacuum cleaner

UPDATE
Cleaner arrived. No notification or anything, firm just replies with standard emails blaming new hub. The website needs to clearly state that the item will take 2+ weeks to arrive. In regards the cleaner. Seems ok at the moment, the filter is very small and the underside seems to get clogged a bit quick. It does feel cheap but at the moment it's working. Nice and light and doesn't take up a lot of room.

Ordered a vacuum cleaner, no delivery or tracking. After 2 weeks I send another email and miraculously it's allegedly now on its way. Stay clear their product is too good to be true, appalling customer service. I'm asking for my money back before I have to contact credit card company.

12 November 2025
Unprompted review
Rated 1 out of 5 stars

£160 gone – TurboGods are a complete shambles. Avoid at all costs!

I ordered a leaf blower from TurboGods and it’s been an absolute disaster from start to finish. The courier (EVRI) lost the parcel, and despite me doing all the chasing — contacting EVRI multiple times and even forwarding their responses to TurboGods — the company still refuses to take responsibility.

Instead, they’ve come up with a string of contradictory excuses, first claiming the parcel was with EVRI, then saying it was “stuck at customs,” then “released,” and now… nothing. They’ve stopped replying to my emails completely. It’s clear they have no idea where my order is, no control over their logistics, and no interest in resolving it.

Their so-called “London office” is just a virtual mailbox — there’s no real presence, no phone number, and absolutely no accountability. £160 of my money has simply vanished, and I’m left empty-handed.

TurboGods are not to be trusted. Their communication is chaotic, their after-sales support is nonexistent, and their attitude toward customers is disgraceful. Avoid them like the plague — you’ll thank yourself later.

12 November 2025
Unprompted review
Rated 1 out of 5 stars

I ordered the wrong dash cam

I ordered the wrong dash cam, so ordered the correct one and returned the other to China via Royal Mail tracked. The parcel arrived in China on 30th October 2025 and appears to be stuck there for past 11 days. No refund. I would avoid this company

24 October 2025
Unprompted review

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