Very quick and easy to follow, even for visitors from outside of Germany. Only minor gripe was that it was not possible to download the digital pass to my Apple wallet.
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See what reviewers are saying
I think the service and pass works fine, but I was disappointed when I purchased my pass to find that the activity I intended on booking was already sold out for the day (Acropolis entry in Athens). H... See more
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The pass is good, but it does not guarantee the availability of bookings, even when reserved well in advance. Sometimes, bookings are cancelled at the last moment despite being confirmed. Overall,... See more
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Online Group booking ticket for Munich card did not give me the option to add the other members of my party to the pass. I emailed them and they were quick to respond and ensured me that I have the... See more
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Company details
About Turbopass
Written by the company
Contact info
Niederwall 53 , 33602, Bielefeld , Germany
- kontakt@turbopass.com
- turbopass.com
4.0
Great
5k reviews
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A complete lack of flexibility to allow you to do what you want to do
I booked this Pass thinking it would be the simplest and most hassle-free way to see Rome. In particular we were looking forward to seeing the Vatican Museums and Sistine Chapel. However, only after purchasing the Pass is it made clear that you can't book a specific time slot. You can only choose "morning" or "afternoon". The entry time I was given for the Vatican was 5.30pm. I was told that with mandatory security checks we might not actually get in until 6pm. The Vatican is so huge we would have had around 5 minutes in each gallery before we had to leave. Turbopass claimed they could not change the entry time but wanted 50 Euros per Pass in order to cancel. Turbopass might save you some money on entrance fees overall but the inability to choose the times when you want to enter the attractions means that it is not worth it if you end up not having time to appreciate them. (After I complained, the cancellation fee was halved but this is still a significant amount of money to lose). I recommend that you exercise extreme caution before buying.
15 April 2026
Unprompted review
Reply from Turbopass
Thank you very much for your detailed and honest feedback. We truly understand how important a visit to the Vatican Museums and Sistine Chapel is, and we’re very sorry that the allocated time slot did not meet your expectations.
Due to extremely high demand and strict capacity limits set by the venue, we can unfortunately only offer broader time windows (morning/afternoon), with exact entry times assigned by the local operators. Changes are often not possible at short notice.
We really appreciate you taking the time to share your experience. Feedback like yours helps us improve communication and set clearer expectations for future customers.
Best regards
Your Turbopass Team
They don’t respect the time book…
They don’t respect the time book online.
We must book 3 times before to have tickets.
We must go to tourist station in order to have the final ticket.
Th information gives by the tourist station are sometime wrong
4 April 2026
Reply from Turbopass
Thank you for your feedback. We are sorry to hear that the process felt overly complicated and that you had to make multiple bookings and visit a ticket point before receiving your final tickets.
We understand how important clear, simple instructions and reliable information are when travelling. In some destinations, however, local attraction policies require additional validation steps or on-site ticket exchanges, which can unfortunately make the process feel less straightforward than expected.
We also regret that you received inconsistent information at the tourist station. This is not the experience we aim to provide, and we will share your comments with our local partners to help improve communication and accuracy.
Best regards
Your Turbopass Team
Klara your asistant was very well and…
Klara your asistant was very well and kind. I have a problem with reservation, you manage problem in 5 minute. Your service is very helpful.
15 April 2026
Reply from Turbopass
Thank you for your kind feedback! 😊 We're delighted to hear that Klara was so helpful and kind, and that your reservation issue was resolved so quickly. It's great to know you found our service very helpful.
Best regards
Your Turbopass Team
So Turbo pass’ greatest benefit is to…
So Turbo pass’ greatest benefit is to make things simple and add value through bundling, but the optional transport and airport transfer on the Roma pass were not offered when I signed up even though they were two value adds that made me choose it. When someone buys a service all the optional value adds should either be options you can select or make it clear in your offerings on how to add them. I write to them within an hour of getting the pass and they were not able to add it. I think you are better off buying the services separately. Very poor.
11 April 2026
Reply from Turbopass
Hello Debasish,
thank you for your feedback. We’re sorry to hear that your experience did not fully meet your expectations. 😔
We would like to clarify that during the booking process it is clearly stated that both the airport transfer and local public transport are optional components of the pass and need to be added separately if desired.
We understand your frustration if this was not noticed at the time of booking, and we appreciate your feedback as it helps us improve the clarity of our information even further.
If you have any remaining questions, we are happy to assist you.
Best regards,
Turbopass Team
Reply from Turbopass
Hello Nazan,
thank you for your feedback. We’re sorry to hear that you feel we didn’t help in your situation.
We would like to kindly point out that we were already in contact with you and did our best to assist you and find a solution. We regret that this did not meet your expectations.
If there is anything still unresolved, please let us know – we are happy to take another look and see how we can support you further.
Best regards from your Turbopass Team
I am extremely unhappy with your…
I am extremely unhappy with your services. I was not able to get in at any of the places I planned to visit, as your company or associates did not have tickets available to any of them. Due to the inefficiency of Turbopass I could not enter Saint Peter's Basilica, nor the Pathom or any of the places we hoped to visit. It was a terrible mistake to purchase the Turbopass. This had been my worst experience ever. It was extremely difficult to find the place to get the tickets and when we finally find a strange person sitting in a random place of a plaza with no sign of being customer service for Turbopass, she told us that there are no tickets available for any of our 3 day pass. This was a scam. My family didn't get any tickets to enter any places in Rome. Extremely disappointed and upset. You ruined my vacation. Rating minus 5. Worst service ever. Please don’t use Turbopass.
12 March 2026
Reply from Turbopass
Thank you for sharing your experience. We are very sorry to hear that your visit in Rome did not meet your expectations and that you felt disappointed during your stay.
We understand how frustrating it is when planned activities cannot be carried out, especially when traveling with family and limited time. However, we would like to clarify that availability for attractions such as Vatican sites or popular landmarks in Rome is managed by local operators and can be affected by high demand, time slots, and seasonal capacity limits.
We also regret that the check-in or meeting point experience felt unclear. Clear guidance is very important, and your feedback highlights where communication needs to be improved.
We truly take your concerns seriously and will forward your comments to our operations team for review, especially regarding availability management and on-site instructions.
Best regards
Your Turbopass Team
It was easy!
28 March 2026
Reply from Turbopass
Thank you for your feedback!
We’re happy to hear that the booking process was easy for you. We hope you have an amazing time on your upcoming trip!
Best regards,
Your Turbopass-Team
DON’T USE THIS COMPANY. NO CUSTOMER SERVICE. They make the mistake then claim they can’t fix it. Company HQ is in Germany and have no phone number only chat and email.
Booked a morning tour at Vatican City for the museum and Sistine Chapel and an afternoon tour of St Peters Basilica. When we checked the tickets we were booked for 1230 pm tour of the museum and Chapel. As we have a 1:30 pm tour of the Basilica we can’t make both. We contacted the “Lack of” Customer service at Turbo Pass and were told they could do nothing. According to Turbo Pass 1230 pm is the morning!
They made the mistake and yet they can’t do anything.
6 April 2026
Reply from Turbopass
Hi there,
thank you for taking the time to share your feedback — and we are truly sorry for the frustration and stress this situation has caused you.
We completely understand how disappointing it must be when carefully planned visits don’t work out as expected, especially when it affects an important day of your trip.
After reviewing your booking, we can confirm that the time slot for the Vatican Museums and Sistine Chapel was selected during the booking process for 12:30 pm. These time slots are provided and managed by the official booking system and are shown before final confirmation.
While we are not able to change confirmed bookings outside the permitted conditions, we sincerely regret that this timing led to a conflict with your other scheduled visit.
We truly value your feedback, as it helps us improve both the clarity of our booking process and the overall customer experience. If you would like to discuss this further, our support team is always available at kontakt@turbopass.com.
We hope that despite this issue, you were still able to enjoy parts of your visit.
Best regards,
Turbopass Team
Easy enough for organising visits to…
Easy enough for organising visits to busy places like the Acropolis and museum. However, staff at other locations like Hadrian’s Library and the Ancient Agora refused to accept our pass as a ticket. It wasn’t clear enough on our Acropolis and Slopes ticket that we also had access to these sites. Quite disappointed with this as it’s a huge reason as to why we bought these passes in the first place. I’ve seen other reviews saying these places are not included but I have an email from a staff member at Turbo confirming I would be able to get into all these other sites in Athens, so this is fairly misleading.
26 March 2026
Reply from Turbopass
Thank you very much for your feedback and for sharing your experience.
We’re glad to hear that the pass made organizing visits to busy sites like the Acropolis and museum easy. However, we completely understand your frustration regarding Hadrian’s Library and the Ancient Agora. We’re very sorry that the information about access to these sites was unclear and caused confusion.
We always aim to provide clear guidance and we’ll review your feedback carefully to improve the clarity of our passes and communications.
We hope that despite this issue, you were still able to enjoy your time exploring Athens!
Best regards,
Your Turbopass Team
Unable to book excursions in advance.
I booked the turbo pass with specific excursions in mind just to note only after the purchase that these excursions cannot be booked in advanced and availability will not be guaranteed on the day we arrive in Venice. It should be noted that advanced booking is available on other platforms. There is no use in buying the pass in advance if the planned excursion isn't guaranteed. We may be stuck with whatever is left by the time we get there
2 April 2026
Reply from Turbopass
Hello, thank you for your feedback, and we’re sorry for any confusion caused.
We understand how important it is to plan your trip in advance, especially when you have specific excursions in mind. As shared with you, pre-booking is not required for the attractions included in the pass, as there is generally a high availability of spots. Our experience shows that customers are able to enjoy the activities they’re interested in without issues, even without advance reservations.
We’re confident that you will have a great time in Venice and be able to make the most of your pass. We truly hope your experience reflects this.
If possible, we would greatly appreciate it if you could consider updating your review after your trip to share your experience.
Thank you again for your feedback, and we wish you a wonderful trip!
Your Turbopass Team
Not worth the money and doesn’t let you…
Not worth the money and doesn’t let you pick timeslots
25 March 2026
Reply from Turbopass
Hello, thank you for your feedback. We’re sorry it didn’t fully meet your expectations.
Timeslot availability can sometimes be limited due to demand, but we’re always working to improve and make the booking process more flexible.
We appreciate you sharing your thoughts and hope to provide a better experience next time.
Turbopass Team
It seems ok, but not quite...
The transfer only works to the same airports. I traveled from Ciampino and returned to Fiumicino. I had to pay extra.
Some discounts are no valid - for example, in an ice cream shop you must to buy 3 scoops to have discount, but the Turbopass description says 2...
Other than that it's ok, although I think it would be cheaper to buy the tickets yourself.
23 March 2026
Reply from Turbopass
Thank you very much for sharing your experience and your detailed feedback!
We truly appreciate you pointing out these aspects, as it helps us improve our information and make the pass experience clearer for future visitors.
We’re glad to hear that overall you found the pass useful, and we hope that despite the small issues, you were still able to enjoy your time in Rome.
Best regards,
Your Turbopass-Team
Reply from Turbopass
Thank you for your feedback! 😊
We’re happy to hear that booking was simple and smooth for you. We wish you an amazing time in Rome !
Reply from Turbopass
Thank you for your feedback! 😊
We’re glad to hear that you found the process easy to understand and quick at checkout. We hope you will have a great time in Rome. Best regards from your Turbopass Team
Ordering the pass was very easy and…
Ordering the pass was very easy and reviews seem good so I hope when we arrive in Rome it works as well.
30 March 2026
Reply from Turbopass
Hello,
Thank you for your review!
We’re glad to hear that ordering the pass was easy. We hope you have an amazing time in Rome and that everything works perfectly with your pass.
If you have any questions or need assistance, our support team (contact@turbopass.com) is always happy to help.
Your Turbopass Team
Reply from Turbopass
Hello,
Thanks for your review! 😊
Glad to hear the pass helped you save money and skip some of the queues — that’s exactly what it’s there for!
Your Turbopass Team
easy to purchase and fill in…
easy to purchase and fill in information
What I received in the email is not clear though - I don't see a pass but just a confirmation - wondering if the pass shows up closer to the reserved date?
27 March 2026
Reply from Turbopass
Hello,
Thanks for your review! 😊
We’re glad to hear that the purchase process was easy for you.
We’ve resent your pass — the email includes a link where you can access your pass along with all the relevant details.
If anything is still unclear or you need further assistance, please feel free to contact us at contact@turbopass.com — we’re always happy to help!
Your Turbopass Team
Athens City Pass
The ordering process online was quick, easy and the QR code passes provided via a link received in the confirmation e-mail. We were only in Athens for the weekend and so weren’t able to take advantage of all the passes and offers provided however, what we did use equated to just less than the cost would’ve been if we’d booked all the tickets directly and individually. The benefit of the Turbopass is that you only have to book once and you have everything in one place ! All the QR code passes we did use were accepted without a problem. I’d recommend and will use Turbopass again.
20 March 2026
Unprompted review
Reply from Turbopass
Hello,
Thank you so much for your wonderful review! 😊
We’re delighted to hear that you found the Athens City Pass easy to use and convenient, and that the QR codes worked smoothly for you. It’s great that you were able to enjoy the benefits even during a short weekend trip!
We really appreciate your recommendation and look forward to helping you explore more cities with Turbopass in the future. If you ever need any assistance, our support team is always happy to help at contact@turbopass.com.
Your Turbopass Team
Helpful, Great customer service! 🫶
helpful and eager to help with my unique situation in picking up the public transport tickets !
18 March 2026
Reply from Turbopass
Thank you so much for your kind words! 🫶
We’re delighted to hear that our team could assist you and make your ticket pickup for public transport smooth and easy. It’s always our goal to help our customers, no matter the situation!
We hope you enjoy using your Turbopass and have a wonderful time exploring.
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