Very quick and easy to follow, even for visitors from outside of Germany. Only minor gripe was that it was not possible to download the digital pass to my Apple wallet.
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See what reviewers are saying
The pass is good, but it does not guarantee the availability of bookings, even when reserved well in advance. Sometimes, bookings are cancelled at the last moment despite being confirmed. Overall,... See more
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Online Group booking ticket for Munich card did not give me the option to add the other members of my party to the pass. I emailed them and they were quick to respond and ensured me that I have the... See more
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I had a great experience with TurboPass Munich City Pass. Everything worked exactly as promised. I simply showed the QR codes at the ticket counters and the staff issued my tickets without any issues.... See more
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Company details
About Turbopass
Written by the company
Contact info
Niederwall 53 , 33602, Bielefeld , Germany
- kontakt@turbopass.com
- turbopass.com
4.0
Great
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Questions in German vs English is the…
Questions in German vs English is the reason for 4 stars
28 January 2026
Reply from Turbopass
Hello, thank you very much for your feedback!
We appreciate your note regarding the mix of German and English questions. We’ll make sure that everything is available in English in the future.
If you have any questions, please don’t hesitate to contact us – we’re always happy to help.
We wish you a lovely time with your City Pass.
Best regards,
The Turbopass Team
For me the discounts wernt worth the…
For me the discounts wernt worth the pass eventually. Even when I did 4 museums in 2 days.
23 January 2026
Reply from Turbopass
Thank you for sharing your feedback.
We’re sorry to hear that the pass didn’t offer the savings you were hoping for. The amount of savings can vary depending on how many attractions you visit. We appreciate you taking the time to share your experience, as feedback like this helps us continue to improve. We hope you had a great time exploring the city nonetheless.
Best regards,
Your Turbopass-Team,
Easy to book
25 January 2026
Reply from Turbopass
Thanks for your review!
We’re really happy to hear that the booking process was easy and smooth.
If you have any questions, feel free to contact us anytime at kontakt@turbopass.com
We wish you a great trip and a wonderful time exploring!
Best regards,
Your Turbopass-Team
Convenient pass
The pass gives you access to lots of attractions. Bear in mind that the tickets are basic, no guides or audio guides. You can choose morning or afternoon but expect 09.00-10.00 for booked morning tickets. Also, once booked you can't change them. A map showing where they all are would be handy. It's cheaper to pay as you go but this pass encouraged us get the most from our trip.
17 January 2026
Reply from Turbopass
Thank you for sharing your detailed feedback! 😊
We’re glad the pass helped you make the most of your trip and encouraged you to explore many attractions.
You’re right that ticket inclusions and time slots can vary by attraction — and we appreciate your notes about the basic tickets, booking times, and the inability to change bookings. Your suggestion for a map is also very helpful and something we’ll keep in mind for future improvements.
We hope you had a wonderful trip and would love to welcome you again soon! Best regards from your Turbopass Team
Reply from Turbopass
Thank you for your review!
We’re glad everything worked smoothly and hope to welcome you again on your next trip!
Best regards,
Your-Turbopass-Team
Well organized and with quick response
17 January 2026
Reply from Turbopass
Thank you so much for your kind feedback!
We’re happy we were able to assist you quickly and make things easy for you.
We hope you have a wonderful trip and enjoy exploring the city with your Turbopass!
Best regards,
Your Turbopass-Team
simple
ordering was simple, but it would be better if there was a way to tell if I was saving money or not. If there was a way of indicating what I would be interested in seeing and what the cost of those venues would be all in one place, then I could compare that to the cost of the turbo pass
19 January 2026
Reply from Turbopass
Thank you for your feedback! We’re glad to hear the ordering process was simple.
Your suggestion about showing a clear comparison of savings based on the attractions is very helpful. We’ll pass this on to our team!
We hope you have a great time on your trip and enjoy exploring the city with your Turbopass!
Best regards,
Your Turbopass-Team
Turbopass is the perfect travel tool!
Turbopass is by far the best way to visit a city's most popular sites! Not only does it make the ticketing process super easy and conveniant, but it really does help you save money!
20 January 2026
Reply from Turbopass
Thank you so much for your great review!
We’re really happy to hear that the Turbopass made your trip easier and helped you save money while exploring the city’s top attractions.
We hope to be part of your next adventure soon!
Best regards,
Your Turbopass-Team
Very good application
Showing what was included was great.
The payment form was not working properyl I was able to use PayPal, but the card entry method did not work (and I 100% entered the right card information and code).
More details on how it works with multiple parties who may not do the same activities would be helpful to provide.
19 January 2026
Reply from Turbopass
Thank you for your feedback — we really appreciate it.
We’re glad to hear that you found the way we present the included attractions helpful.
Your suggestion about clearer guidance for groups with different activities is also very helpful, and we’ll work on improving this in the future.
We hope you enjoy your trip and have a great time exploring the city with your Turbopass!
Best regards,
Your Turbopass-Team
I don't know how is it in other cities
I don't know how is it in other cities, but definitely for Naples it doesn't worth. Also it's not user friendly: 1) Not transparent how you can even cancel it, once paid (yeah, they say 'we have in our Terms', but that's not good enough: core srevice and payment related maters should be clearly explaind and visualized). 2) No additional srevices offer, even if a major one is discontinued... Novidea how the application is working as there is only a 'log in' option. 3) They provide you a simple web app, which is not properly certified...
Bottom line, it's a no go! I am stil fighting with them to get my money back.
17 January 2026
Reply from Turbopass
Thank you for your feedback!
We’re sorry to hear that the Naples pass did not meet your expectations.
Please note that we have already processed the cancellation and issued a refund in this case.
We understand that clarity around cancellations and refunds is important, which is why we always inform our customers in advance about the cancellation fee before issuing a refund.
Best regards,
Your-Turbopass-Team
Very easy to pick what we wanted!
18 January 2026
Reply from Turbopass
Thank you for your positive feedback!
We are delighted that you found the selection process simple and straightforward.
Best regards,
Your Turbopass team
It was easy to buy the pass however…
It was easy to buy the pass however after reserving the tickets confirmation of the actual tickets are taking too long. I would like to have the tickets before departure and am not comfortable receiving it 3 days before the event
14 January 2026
Reply from Turbopass
Thank you for your feedback!
We are glad that purchasing the pass was easy. We understand that it can be unsettling to receive tickets so close to the event. Your feedback is very valuable to us, and we will look into how we can provide ticket confirmation earlier and more transparently in the future.
Best regards,
Your Turbopass Team
Booking process
The pricing structure wasn't very clear for us. We eventually worked it out by altering length of pass and number of visitors. Ie by trial and error
14 January 2026
Reply from Turbopass
Thank you for your feedback!
We apologise that the pricing structure was not immediately clear. We take your comment seriously and are working on making the presentation clearer and more understandable in future.
Best regards,
Your Turbopass team
Ordering process was simple
Ordering process was simple. Would be great if future versions / updates would generate a confirmation or reference number that one could use to retrieve the booking.
9 January 2026
Reply from Turbopass
Thank you for your feedback and for sharing your suggestion! We really appreciate your input and will take it into account for future updates.
We hope you have a wonderful time enjoying your Turbopass and exploring all the attractions!
Best regards,
Your Turbopass Team
Digital Pass Inconsistent
The link I received to access my pass did not work consistently. I had to go through customer service to get my link to work properly. Which now works, but only on certain browsers. Sometimes does not load at all.
14 January 2026
Reply from Turbopass
Thank you for your feedback!
We’re very sorry to hear about the issues you experienced with accessing your pass. We take your comments seriously and will try to understand how to make the access link more reliable across all browsers.
We’re glad to hear that it’s now working. If you encounter any further issues, please don’t hesitate to contact our customer service team — we’re always happy to help.
Best regards,
The Turbopass Team
Very misleading informations about the…
Very misleading informations about the public transport.
Entrance tickets for Acropolis museum was complicated, it took 20 minutes to get in while 3 coworkers were checking my turbopass ticket.
I would never but this turbopass ticket again. For me it's a misleading tourist trap.
3 January 2026
Reply from Turbopass
Hello,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience did not fully meet your expectations.
We highly value customer feedback, as it helps us better understand where improvements are needed. Please be assured that we take your comments seriously and are continuously working to enhance our services and provide clearer information regarding the use of our passes.
We hope to have the opportunity to offer you a more positive experience with Turbopass in the future.
Kind regards,
The Turbopass Team
Very easy to book and excellent…
Very easy to book and excellent customer service
4 January 2026
Unprompted review
Reply from Turbopass
Thank you so much for your kind feedback!
We’re really happy to hear that you found the booking process easy and that our customer service was able to support you well. Making things simple and stress-free for our customers is exactly what we aim for.
Best regards,
Your Turbopass-Team
Easy, saves time and money
Really easy to use. Definitely saved us some time and money. All online, so much easier than having to find where to get a physical pass. The only physical thing to carry around was the paper receipt from the Hop on Hop off pass. We paid extra for the travel pass too but ended up not using it, as Athens is fairly walkable and we used the Hop on Hop off bus for most of what we needed, there are 3 routes included. Worth noting that the Hop on pass is 24/48 hours from time of use so if you activate it later in the day, you can get another morning from it.
The sites are confusing in Athens are there are a few different sites within the different parts. This pass doesn't cover Hadrian's library etc. but does cover everything within the Parthenon and Acropolis area. The other key parts can be accessed for €20 (at time of writing).
Also worth noting that travel pass doesn't cover from the airport. (You can still tap on and off). Travel is quite cheap anyway and you can tap on tap off with a debit/credit card (assuming it covers abroad spend).
The Acropolis Museum (included) is worth seeing too.
7 December 2025
Reply from Turbopass
Thank you very much for your positive and detailed feedback! We sincerely appreciate you taking the time to share your experience and kind words. We hope you had a fantastic time in Athens.
Best regards,
Your Turbopass Team
Quick and easy
2 January 2026
Reply from Turbopass
Thank you for your feedback! It's great to hear that everything went quickly and smoothly for you.
Best regards
Your Turbopass Team
It was all very easy to understand
29 December 2025
Reply from Turbopass
Thank you for your feedback! We’re glad to hear that everything was easy to understand.
We wish you a wonderful trip and lots of fun exploring!
Best regards,
The Turbopass Team
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