TurboTenant Reviews 595

After Azibo was acquired, I was moved to TurboTenant without clear communication. I was told I had a free trial of their platform that expired, but never received any notification emails about this. The "free" version now charges fees to my tenants with no warning and has limited access to support. They are nearly impossible to reach—the FAQ is broken, the AI bot is unhelpful, and chat agents take forever to respond with copy-pasted answers. Very disappointed with this transition and their agents; Hannah, in particular, who told me that I must have missed or deleted the email explaining that the "free trial" was expiring, which I can confirm for a third time was never received.

I will also add that the agent, Hannah, offered me a promo code of $29 off for 1-year, then stated that this is the absolute best that they could offer; a quick Google search turned up a different code, COMEBACK25, which was 30% off of 1-year, nearly double her "best" offer. Further show of dishonesty by their own team.

Intuitive and easy to use, yet comprehensive enough to manage my entire 8 property portfolio. Good details provided in help sections and telephone support is readily available if needed. Great value compared to many other options.

Very supportive customer service personnel. The site is easy to navigate.

I have used you previously and the tenant who rented was wonderful. She and her husband are now just leaving after 5 years. I could it’s have asked for any better tenants.

Great. Very professional and quick

Turbotenant has consistently given me a stream of leads that often turn into renters! Out of all the platforms Turbotenant has always been my favorite for its ease of use, for its incredible advertising and it's reasonable price! Highly highly recommend Turbotenant.

Easy to use!! Lots of features in one platform

Overall great service for both the landlord and tenant.
It keeps track of everything to avoid he said she said.
Payments, Charges, Leases, Background checks - all seamless and efficient. Whoever designed this software deserves a raise!

TT customer service is excellent! Also I like the integration with REI Hub Accounting software.

There are many things that are done correctly
But in recent years it has become more invasive with new options
Collecting rent
Past due

It is hard to do turbo tenant when I can not talk to a live agent on the phone.
I dont like the A.I tech

Am I able to talk to an actual person on the phone?

As a tenant it is terrible. We use them for our HOA for both owners and renters. Can't get anything done, the management never responds to emails or requests. It doesn't even seem the requests are being read I never even get a response. As just one example, there has been a damaged exterior lamp for two years, I've reported it at least a dozen times. Not even a response. Also, there are common area bulbs burnt out, and the AI chat recommends that I "replace the bulbs" myself. Nope. I feel sorry for Nick, our property manager, because the gentleman who owns several units is not supportive (nice guy, though), but that doesn't excuse not getting responses when I put in a request ON THE APP. Not even the courtesy of a reply.

TurboTenant rocks! I really like the new phone call feature too!

Easy to use and setup multiple properties. Price to value is strong and I love how I can market properties and get current leases and background checks done virtually.

She was very helpful.

TurboTenant reviews often highlight its free landlord tools but draw complaints from tenants about unexpected fees, lack of transparent support, generic lease agreements, and a confusing application process where tenants pay for reports that don't always seem to reach landlords effectively, leading to frustration and concerns about scams, according to Better Business Bureau and G2. Landlords also find limited customization and basic maintenance tracking, while general complaints mention difficulty reaching live support, though the platform is improving and offers valuable features like online payments and marketing for a fee or free tier.
This service is not tenant friendly

I sent in an application and never received a response from the "landlord". And there was no way to contact the "Landlord" through their site (except to send an email, that was never responded to)I told turbo about it and their attitude was we don't give refunds. In my opinion the platform makes it too easy for people to post false properties just to collect "application fees".