Turkish Airline 

My flight Amsterdam - Saigon cancelled June 9th 2020 since which time I have spent many hours attempting to obtain a refund during which I have been ignored, cut off, lied to and defrauded by this incredibly deceitful Organisation.

Worst customer service ever on phone and email called over 50times and email over 20times so they can fix a refund of 660USD where they did a mistake and tolded me that they are going to fix

Gone are the days when Turkish airlines was the best Airline in Europe. Supposedly because of covid, they now don’t serve food and beverages (except for bottled water and a small sandwich ) on 14h long flights. At the same time, they keep overbooking their flights without any consideration for social distancing. Weird, given that other airlines, like Qatar Airways, did the contrary - keeping every second seat empty , while maintaining food service. Airstaff is cold , the whole experience very bland. Prices on the other hand didn’t drop - It simply became an expensive Budget airline. I bet they won’t go back to normal once the crisis is over - this is just too profitable

Worst airlines ever! They don’t even provide hot food for long flights and charged me $250 for another luggage where i can take 2 luggage without any charge with other airlines

Nasty. I had the unfortunate experience of travelling Turkish Airlines. These guys really need to improve their customer service. Was sat in the plane for almost 3 hours due to “technical issues” from Dubai to Istanbul. No explanation, no drinks served, no toilet visits. Eventually get to Istanbul Airport. My son travelled with me and had his school books including his stationery box throughout the journey. When leaving Manchester via Emirates, when leaving Dubai with Turkish and when leaving Istanbul to Manchester they confiscated the plastic scissors from him.
The flight from Istanbul to Manchester happened to have a “technical issue” once again and we were sat in the plane for almost 2 hours.
The staff on the flights need training on customer service. It’s non existent. The food served on both flights is ok if you are starving and need food to survive. It’s in a paper bag. A tough sandwich, a dry cake, a bottle of water and some nasty juice. The best thing in there was the water. Take some food on flight with you.
I was forced to travel with Turkish as Emirates cancelled all direct flights to the UK. I hope I never have to travel with this airline again.

My airplane did cancel in March because of the covid I was almost think I was can forget the refund but now 11 month later almost them did refund the whole ticket to my bank thank you so much guys

Now days they dont serve any hot meals on the long haul flights. The only thing you get is a dry sandwich water or djuice. No more serving beers or other beverages ...so bad. The flight from Manila was fully booked and there was not any consideration about COVID-19 all seats was taken, only mask was required.
I will fly Qatar Airways on my way back there is precautionary measure in one seat between passengers free. They also serve HOT FOOD and free drinks!!!

on August 13, 2020, I booked a ticket through Turkish airlines to Egypt on the way there lost my suitcase 6 days later I received my suitcase on the way back I bought an extra suitcase when I arrived at Schiphol I saw my suitcases damaged I have reported the complaint to send everything ticket photos and invoices often call yet I have received a response the damage was determined $ 50 dollars I did not agree and they do not want to pay anything other than $ 50

I wish I can post a picture of what happenned during my flight. Please avoid this airline at all cost. My flight had only about 50 people. The cabin crew forced all of us to sit in 1 small section at the back of the plane (so that it is easier for them?) despite the near empty plane. The passengers nearly rioted when they saw how everyone young and old were stuffed in to the small section. Turkish Airline clearly do not care abt the safety of their passengers during this covid times. I flew Qatar Airways in December and i can tell u other airlines do not do this.
Food (wish I can post a picture) : cold sandwich, a cheap box cordial, a piece of cake and mineral water. No hot beverages or food for a 12 hour flight. No pillows, a small piece of cloth called a blanket and stuffy air.
Fly at your own peril!

The worst Airline company. They have very poor customer service/experience. First of all, they cancel on people without notice, plus, they charge you a fee for their own cancellation. Second, the food is during the trip is the worst. Third, my 3 item luggage got lost I have been in contact with them in the past 2 months but they refused to compensate me.

No COFFEE or Tea? No HOT food? Just a couple of COLD ( like it's crew "cold" customers service) sandwiches during 16 hrs flights!!!!
No more TA, sorry, though I love Istanbul

Bought a return ticket Kuala Lumpur-Paris via Istanbul in July 2020. Flight from KL-IST-Paris was fine. For the return trip Paris-IST-KL (20th Feb 2021), Turkish Airlines suddenly sent a cancellation notice in Nov 2020.
We then decided to stay back due to Covid and contacted Turkish Airlines on 9th Jan 2021, with intention to postpone our flight. When we got a reply back from Turkish Airlines, they had by then re-scheduled the flight instead of having cancelled earlier.
Anyhow, we still wrote in to postpone the flight. We provided the Booking Ref., which should already be sufficient for them to take action.
Then we received another reply demandng that we provide, Booking Ref, Names, Original Flight No, Flight Date, Flight Time, E-Ticket No, which we furnished. That was on 11th Jan 2021.
Till today, 23rd Jan 2021, we have still not received any reply nor instructions on how to proceed while the date of our flight is drawing closer.
I agree with some of the comments here that Turkish Airlines service is one of the worst I have come across and they are "robbing" customers by not replying which will cause you to forfeit your flight. Then it becomes your fault. Even worse, we bought an Economy Flexi which allows us at least 1 change for free. We had to pay more for it.
This is also not the first time TK has given us issues. They abandoned us while we were visiting Turkey at the height of the Covid 19 pandemic in March 2020. We called their office in Istanbul. Only to be told they cannot help us.
We have been duped twice TK, there will never be a third, I assure you. You will be our last choice even if you are the cheapest. TK still has a lot to learn about customer service.

I wish I could give them 0 start. The worst airline company I have ever taken. They are extremely unprofessional and dishonest. My first and last flight with them to Cameroon was a disaster. They do not respect African countries and provide an extremely mediocre service to people flying to Africa. I travel to Cameroon for 14 days and it took them 10 days to have my luggages in Cameroon. They will put you in a flight without telling you that you will not get your belongings and this will last for days. They do not have a customer service at the airport and they will disregard any complain that you have. They offer a small compensation which is ridiculous compared to the damage they would cause you. They shouldn’t be allowed to allow to operate in Cameroon at all because they will not treat passengers from other countries the way they treat their African passengers.

This airline has a scheme of keeping already-cancelled flights bookable in their website so money keeps coming in, then deliberately refusing to refund until after a few months so money comes out slowly. This is a company struggling to survive and found a way to scheme customers to keep them alive. Shame!

Also, customer service reps are extremely rude, unprofessional, uncoordinated, don't know anything, and just practically useless.

AVOID AT ALL COSTS!

Please don’t spend your money on this company unless like me you don’t have choice.

The staff are not friendly, unqualified, they don’t speak English or little for most.

With COVID you pay full price but no service attached to business

They are terrible terrible and terrible

Stay away from this airline i bought a ticket through a travel agent prior covid19 i was insured as well but in my return flight back home from aisa it was suspended then rescheduled then suspended. I had to get back home somehow so I booked another flight with Qatar 🇶🇦 airline get me back home good flight the Best . the travel agent that booked up with gave me a open ticket but that was no good as I was now back home now.......so I had to cancel this open ticket and make a refund claim so I had to wate for 8 to 10 weeks for it to go into my bank so given time I did i then get a email from the travel agent saying that when Turkish Airlines pay them they will forward on a payment to the full amount to myself for the return flight......then I called up my insurance company and told them about this........ Is Turkish Airlines having money problem that the can't pay out I wonder one thing for shure and many other people will never fly again with them they don't care about people DONT FLY TURKISH AIRLINES

Turkish Airlines is a good company that I have ever seen before. Once you travel with Turkish Airlines, you wont be tired. With few stops, you will enjoy travelling with Turkish Airlines. I went on journey with Turkish Airlines. I wish they could organize fly to many countries.

I booked tickets of my whole family with them from London Heathrow to Lahore but when they arrived in Istanbul Airport there was couple of hours stay and then they told the flight is cancelled because of weather condition and they will tell them in the morning at 06:00 that when is there next flight and they have to stay in the airport with small kids for whole night in the airport with voucher of 1 burger and chips each and they will tell in the morning when there is next flight. They didn’t offered any hotel. Actually they are not willing to help them at all. Very poor customer service and there is no service at all. I will not even think about using this service again and will not recommend any one this poor airline.

We bought a flight and we missed it then I asked the employer to change it she gave me so high price, then I went to another employer he said I will change to you the ticket with 50€, she said to him give him 170€ extra, by the way I am Turkish citizen but she thought I am Arabic and charged me tripple, it's racism, and shameful, that happened in ticket sale in Istanbul Airport, 09,jan, 2021, not recommended with these rasist employees

Worst food and no measures to ensure social distancing. On six hour long flight they only offered small cold sandwich. They have also discontinued the meal selection option so no vegetarian or vegan option. No coffee, tea or any kind of drink in flight. It was my first time with Turkish Airline and was really disappointed.