Turned Art Reviews 428

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product and its quality, often highlighting how their photos are transformed into beautiful works of art. Many appreciate the ease of the ordering process and the user-friendly experience, from uploading photos to approving proofs. The attention to detail and the quality of materials used are frequently mentioned as exceeding expectations. However, some customers experienced issues with delivery services, noting delays or receiving damaged items. A few people were also dissatisfied with the final product, feeling that it did not resemble artwork or a watercolor painting as advertised, or that the quality was poor.

What people talk about most

Product

Users describe positive interactions with product. Many customers are delighted with the quality, vibrant... See more

Quality

Reviewers mention positive feedback about quality. Many customers are very happy with the results, praising... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praised fast shipping, secure... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers express delight with their... See more

User experience

Consumers find the user experience to be very positive. Many reviewers highlight the straightforward and easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Have to say really pleased with the end product (good quality and packaged well). We had to make the difficult decision to have our elderly cat put to sleep and I thought this would be a nice way to c... See more

Rated 5 out of 5 stars

So very happy with the results, and nothing is a problem when it comes to tweaking the finished product. I have gifted everything I order and the recipients are so happy. My next order is going to my... See more

Rated 5 out of 5 stars

They always turn my photos into lovely works of art. Communication is very good and they strive to add the little touches. It’s good to get a choice of proofs before deciding. Professionally mounted... See more

Rated 5 out of 5 stars

I ordered a custom portrait of my dogs, Duke and Duchess, from Turned Art and couldn’t be happier with how it turned out! The whole process was very easy. I sent in my photo, chose the watercolor s... See more


Company details

  1. #316 of 372 best companies in Gift shop

Written by the company

Our talented designers turn your photos into incredible works of art from your photos! Create the perfect unique gift for someone you care about today. We offer Free Delivery with every order and unlimited revisions - we only print when you're 100% happy!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

428 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Be very careful to check sizing. Pricey for what you get.

Be very careful to check sizing before you order. The standard UK sizes are not adhered to so if you buy a frame for a certain size print, it will not fit! I purchased a 16 X 12 print from them for my parents 60th wedding anniversary but the standard frame I bought was too big when the print finally arrived.
Also order well in advance as even though I paid for the "jump the queue" option, it took about 2 weeks to get my order.
Other than that the print itself was ok. Just a filter put over the photo so a bit pricey for what it is.

20 April 2025
Unprompted review
Turned Art logo

Reply from Turned Art

In the UK the prints are sized to the metric dimensions displayed, in this case the print will fit perfectly in a 30x40cm frame.

Rated 4 out of 5 stars

The product was very good

The product was very good, exactly what I expected. I did feel that having to pay for a "preview" was not good.

20 March 2025
Turned Art logo

Reply from Turned Art

I'm glad to hear you like your product. All customers get a preview image included at no extra cost, but there is also an optional extra for "Multiple Previews" if you would like to have a range of color options to choose from.

Rated 5 out of 5 stars

Great in design ideas as great in…

Great in design ideas as great in communication, showing a number of ideas and taking in consideration my ideas, I appreciated the fact of sending the end product by email and top of it all just outstanding when I had the product in person, just amazing

20 March 2025
Rated 1 out of 5 stars

I haven’t received the item…

I haven’t received the item and heard nothing from them.

19 March 2025
Turned Art logo

Reply from Turned Art

Your order was sent for printing after your approval of the preview image and we'll send you the tracking link as soon as the order ships.

Rated 1 out of 5 stars

I wasn’t very happy with my print

I wasn’t very happy with my print. I accepted the preview hoping it would look nicer in person which is wasn’t. They already took way too long to make my second preview which is why I made that decision. They weren’t very helpful with a refund. Wouldn’t use again

29 March 2025
Unprompted review
Turned Art logo

Reply from Turned Art

The previews we send to all customers are the exact image which is used to print the final product, which is why we encourage all customers to review it in detail and ask us for changes if there are aspects which are not perfect. We also offer a full refund up to the point that an image is approved to go to print, but we can't offer a refund if it has already been printed since it is a personalised product.

Rated 5 out of 5 stars

So special!

So easy to navigate your site, which is a challenge when a senior!! The speed of the process and finally the artwork is so beautiful and special! Has pride of place in my home!! I get to see my husband’s beautiful smile everyday! Thank you!

16 February 2025
Rated 1 out of 5 stars

You will wait for your order beware

Order was placed 2 weeks ago and my order has not yet shipped

18 February 2025
Turned Art logo

Reply from Turned Art

Your order was already shipped last week, all the prints are together in one parcel which is due for delivery today or tomorrow. Please check your spam folder if you didn't receive the tracking link when it shipped.

Rated 1 out of 5 stars

They lie about their timeline

They quote you a certain time frame and do not stick to it. They say with 1-2 days after agreeing to version of their art you select. Mine has taken 8 days and still it has not been printed, let alone shipped.

10 February 2025
Unprompted review
Turned Art logo

Reply from Turned Art

We're sorry your order printing took longer than normal during the busy Valentines week. We provide typical timings only because we use a third party commercial printers, all these timings are shown on the Shipping Info page. I'm glad to see your order was successfully delivered on Monday

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