Turner Lewis Limited Reviews 

355
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, patient, and understanding, making complex processes simple and stress-free. Many people highlight the exceptional customer service, noting that employees are clear, polite, and provide excellent advice, contributing to a brilliant and easy-to-understand user experience. However, some customers also noted significant concerns regarding payment. Several people mentioned that fees were unclear or felt they were being asked to pay for a service they did not explicitly agree to, or that could be done independently. There were also reports of unclear advertising and collection tactics for disputed charges.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising specific individuals for their... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the quick, professional, and... See more

Service

Customers had positive experiences with service, with many reviewers praising the helpfulness and efficiency... See more

User experience

Consumers find the user experience to be positive, with many reviewers reporting a great and easy process.... See more

Payment

Users describe ambiguous interactions with payment, with many reviewers expressing frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Megan was amazing help with me trying to find my trust fund she spoke me expertly threw each step for me to find it and I couldn’t have asked for better help. She helped make something that could of b... See more

Rated 5 out of 5 stars

Ellie was really helpful, she really saved me from a panic attack😅 She was incredibly understanding and helped me to find a way I can go about this after a little misunderstanding. Really good staff... See more

Rated 5 out of 5 stars

The person helping (samuel) was able to get straight to the point, clear and concise about what was going to happen and how to receive the money. Hopefully ill receive my money sooner than later😂

Rated 5 out of 5 stars

I honestly can’t believe how helpful Megan was with everything she was very patient with me and helped me with everything and I would personally thanks her if I could


Company details

  1. Consultant

Written by the company

Welcome to Turner Lewis Limited. For nearly 5 years, we have been dedicated to one clear mission: helping young adults across the UK successfully locate and access their 'lost' Child Trust Funds (CTFs). We understand that with over 50 different providers and changes over the years, finding out where your fund is held can be a confusing and time-consuming process. Our dedicated team of specialists is here to manage the entire administrative journey for you, taking the stress and guesswork out of the search. We liaise directly with HM Revenue & Customs (HMRC) and all potential CTF providers on your behalf to identify where your money is and guide you on the next steps to access it. Our Commitment to Transparency We believe in being completely upfront about our service and our fees. A Paid, Optional Service: It is important to know that you can search for your Child Trust Fund for free by contacting HMRC directly. Our service is an optional alternative for those who prefer a fully managed process with dedicated support from our experienced team. Our 'No Win, No Fee' Promise: We operate on a 'No Win, No Fee' basis. This means you will only ever be charged for our service if we successfully locate your fund. If we cannot find it, you do not pay anything. Clear Fee Structure: Our fee is a percentage of the total funds located, plus VAT. All charges are clearly detailed in our Terms and Conditions, which every client must read and agree to via a digital signature before we commence any work. There are no hidden costs or surprises. Our goal is to provide an efficient, helpful, and transparent service that simplifies the process and gives you peace of mind. If you have any questions, please do not hesitate to get in touch.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

355 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(355)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The invoice is way to high for yous to…

The invoice is way to high for yous to be helping ppl that are getting there trust found and even if they lost there trust found

8 September 2025
Unprompted review
Turner Lewis Limited logo

Reply from Turner Lewis Limited

Hi Alex,
Our fees are outlined on our website before signing and also in our terms and conditions.
These have to be agreed to before going forward with our service.
Thank you,
Turner Lewis

Rated 5 out of 5 stars

Brilliant communication

Didnt know I had a trust fund until I had gotten in touch with Turner Lewis. Samuel was great on the phone and had helped me access and withdraw a nice sum of money within 15 minutes.

Very happy with the service and thank you so much Samuel.

5 September 2025
Unprompted review
Rated 1 out of 5 stars

absolutely horrible service

absolutely horrible service, wasn’t informed at all that i had to pay any percentage as its literally a FREE payment from MYGOV website, i’m borderline homeless and only get paid £180 a month, can barely afford to feed myself each month and they’re demanding money from me that i don’t have, completely destroying a freshly 20 year olds financial state, stay away from this company unless u wanna get tied into a contract that deliberately hides certain fees and tricks

4 September 2025
Unprompted review
Turner Lewis Limited logo

Reply from Turner Lewis Limited

Good Morning Michael,
As discussed with you previously, the fees are on our website and within the paperwork you sign and at two point confirm you have read and accepted.
We also advise that this service can be done for free via HMRC.
I will come back to your email and continue our conversation.
Thank you,
Turner Lewis

Rated 1 out of 5 stars

Deeply concerning that this company is…

Deeply concerning that this company is charging £420 to find the CCF which is very easy to find !
Every single one of these 5 star reviews I've just flicked through have been scammed and conned out of a considerable amount of money and I note they are ' prompted' reviews from young adults probably just turned 18 who have not been correctly advised or guided.
It is FREE to get the information about your trust fund !
I am a parent and I fortunately found out that my son asked this company to find the fund and I have seen the letter and ' bill' for £420! The unbelievable cheek that they ask to see sight of what you get!
The government 18 years ago set this scheme up to help young people at the start of their adult life. I was keeping this as a surprise for my son starting uni as he is a late birthday so only a few weeks in-between 18 and start of uni.
It is scandalous and so wrong that young people are signing up to this because they don't have the right parent support or any one else to help.
Believe me
Its so easy to find this out yourself!
After ringing the company and giving them a piece of my mind they said he didn't have to pay as long as I can prove we already knew.
I'm keeping this review up incase there is any monkey business as you will NOT rip off my son and unlawfully take half his CTF
Money that the government invested for you 18 years ago !

2 September 2025
Unprompted review
Turner Lewis Limited logo

Reply from Turner Lewis Limited

Good Afternoon,
We advise before clients sign up and within the terms and conditions that there is a free service available.
We also advise of our fees for the service and also that an Admin fee applies for 'already claimed' funds.
This is all outlined before sign up and within the terms and conditions.
As previously stated, clients have to confirm they have read and accepted the terms before moving forward, they also must confirm they acknowledge they confirm they are entering into a legally binding contract and that they have read the statements which outline fees and other services.
As your son had not advised he previously knew where the funds were, this is why the invoice was issued.
As per our terms, once confirmed we amended this to the advised Admin fee.
Thank you,
Turner Lewis

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