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Turner Lewis Limited Reviews 

355
•
TrustScore 4.5 out of 5

4.3

Consultant
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Review summary

Created with AI, based on recent reviews

Evaluating 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, patient, and understanding, making complex processes simple and stress-free. Many people highlight the exceptional customer service, noting that employees are clear, polite, and provide excellent advice, contributing to a brilliant and easy-to-understand user experience. However, some customers also noted significant concerns regarding payment. Several people mentioned that fees were unclear or felt they were being asked to pay for a service they did not explicitly agree to, or that could be done independently. There were also reports of unclear advertising and collection tactics for disputed charges.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising specific individuals for their... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the quick, professional, and... See more

Service

Customers had positive experiences with service, with many reviewers praising the helpfulness and efficiency... See more

User experience

Consumers find the user experience to be positive, with many reviewers reporting a great and easy process.... See more

Payment

Users describe ambiguous interactions with payment, with many reviewers expressing frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Megan was amazing help with me trying to find my trust fund she spoke me expertly threw each step for me to find it and I couldn’t have asked for better help. She helped make something that could of b... See more

Rated 5 out of 5 stars

Ellie was really helpful, she really saved me from a panic attack😅 She was incredibly understanding and helped me to find a way I can go about this after a little misunderstanding. Really good staff... See more

Rated 5 out of 5 stars

The person helping (samuel) was able to get straight to the point, clear and concise about what was going to happen and how to receive the money. Hopefully ill receive my money sooner than later😂

Rated 5 out of 5 stars

I honestly can’t believe how helpful Megan was with everything she was very patient with me and helped me with everything and I would personally thanks her if I could

Company details

  1. Consultant

Written by the company

Welcome to Turner Lewis Limited. For nearly 5 years, we have been dedicated to one clear mission: helping young adults across the UK successfully locate and access their 'lost' Child Trust Funds (CTFs). We understand that with over 50 different providers and changes over the years, finding out where your fund is held can be a confusing and time-consuming process. Our dedicated team of specialists is here to manage the entire administrative journey for you, taking the stress and guesswork out of the search. We liaise directly with HM Revenue & Customs (HMRC) and all potential CTF providers on your behalf to identify where your money is and guide you on the next steps to access it. Our Commitment to Transparency We believe in being completely upfront about our service and our fees. A Paid, Optional Service: It is important to know that you can search for your Child Trust Fund for free by contacting HMRC directly. Our service is an optional alternative for those who prefer a fully managed process with dedicated support from our experienced team. Our 'No Win, No Fee' Promise: We operate on a 'No Win, No Fee' basis. This means you will only ever be charged for our service if we successfully locate your fund. If we cannot find it, you do not pay anything. Clear Fee Structure: Our fee is a percentage of the total funds located, plus VAT. All charges are clearly detailed in our Terms and Conditions, which every client must read and agree to via a digital signature before we commence any work. There are no hidden costs or surprises. Our goal is to provide an efficient, helpful, and transparent service that simplifies the process and gives you peace of mind. If you have any questions, please do not hesitate to get in touch.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

355 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(355)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Gotten my money but they wanted 25%…

Gotten my money but they wanted 25% which is £420 just for fees and tax absolutely outrageous fuming so the child trust fund i got was half spent already what a piss take and a half not recommended so if u want ur child trust fund I strongly recommend u DONT use these guys too help u!!!!!

1 September 2025
Unprompted review
Turner Lewis Limited logo

Reply from Turner Lewis Limited

Good Morning Jack,
As you are aware when signing up with our service, we are a private service and we charge fees for this service.
This is outlined on our website and in our terms and conditions.
We charge 25% plus VAT which is capped at £420.
If you have any queries relating to your invoice please contact us at ctf@turnerlewis.co.uk
Thank you,
Turner Lewis

Rated 5 out of 5 stars

Had an excellent experience

Had an excellent experience with this company finding my trust fund. Everything laid out in the terms and conditions and everything explained by Megan. Would definitely recommend.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Great!

i had a phone call with Megan today and she was so polite and thoughtful while speaking to me! she explained everything so well and was very patient with me thinking about what i want to do!

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Megan

Thank you Megan for your support, really helpful and friendly thanks.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

It was a very quick and simple meeting…

It was a very quick and simple meeting that got right down to the point and it was easy to understand Ellie made it very clear on what was happening and how to get access to my child trust fund

22 August 2025
Unprompted review

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