Turner Lewis Limited Reviews 

355
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their exceptional helpfulness and patience, making complex processes straightforward and easy to understand. Many people highlight the excellent customer service, noting that employees are kind, understanding, and provide clear explanations. The overall service is often described as efficient and stress-free, with users appreciating the smooth and supportive user experience provided by the team. However, some customers also noted concerns regarding payment clarity and unexpected fees. Several people mentioned receiving demands for payments they did not anticipate or agree to, with some feeling the service lacked clarity regarding its costs. There were also instances where individuals felt they were strongly advised to pay for services they believed they could obtain independently.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising specific individuals for their exceptional... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the quick, professional, and... See more

Service

Customers consistently note positive experiences with service, often highlighting helpful and friendly... See more

User experience

People report positive experiences with user experience, often highlighting how easy and straightforward... See more

Payment

Users describe ambiguous interactions with payment, with many reviewers expressing frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Megan was amazing help with me trying to find my trust fund she spoke me expertly threw each step for me to find it and I couldn’t have asked for better help. She helped make something that could of b... See more

Rated 5 out of 5 stars

Ellie was really helpful, she really saved me from a panic attack😅 She was incredibly understanding and helped me to find a way I can go about this after a little misunderstanding. Really good staff... See more

Rated 5 out of 5 stars

The person helping (samuel) was able to get straight to the point, clear and concise about what was going to happen and how to receive the money. Hopefully ill receive my money sooner than later😂

Rated 5 out of 5 stars

I honestly can’t believe how helpful Megan was with everything she was very patient with me and helped me with everything and I would personally thanks her if I could


Company details

  1. Consultant

Written by the company

Welcome to Turner Lewis Limited. For nearly 5 years, we have been dedicated to one clear mission: helping young adults across the UK successfully locate and access their 'lost' Child Trust Funds (CTFs). We understand that with over 50 different providers and changes over the years, finding out where your fund is held can be a confusing and time-consuming process. Our dedicated team of specialists is here to manage the entire administrative journey for you, taking the stress and guesswork out of the search. We liaise directly with HM Revenue & Customs (HMRC) and all potential CTF providers on your behalf to identify where your money is and guide you on the next steps to access it. Our Commitment to Transparency We believe in being completely upfront about our service and our fees. A Paid, Optional Service: It is important to know that you can search for your Child Trust Fund for free by contacting HMRC directly. Our service is an optional alternative for those who prefer a fully managed process with dedicated support from our experienced team. Our 'No Win, No Fee' Promise: We operate on a 'No Win, No Fee' basis. This means you will only ever be charged for our service if we successfully locate your fund. If we cannot find it, you do not pay anything. Clear Fee Structure: Our fee is a percentage of the total funds located, plus VAT. All charges are clearly detailed in our Terms and Conditions, which every client must read and agree to via a digital signature before we commence any work. There are no hidden costs or surprises. Our goal is to provide an efficient, helpful, and transparent service that simplifies the process and gives you peace of mind. If you have any questions, please do not hesitate to get in touch.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

355 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(355)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Despicable !!! THE POLICE will be called if they knock on my door

Despicable !!!! They have hounded my son, sent court threats for this SCAM. THEY SHOULD BE STOPPED.
I need advise before this gets very naughty if anyone knocks on my door acting as bailiffs. THEY will need the Police if they ever knock on my door.

6 August 2025
Unprompted review
Turner Lewis Limited logo

Reply from Turner Lewis Limited

Good Afternoon,
The clients we deal with all sign terms and condition before we conduct any services for them.
Our fees and services are outlined in the terms and before signing there are two separate points and checks where clients are asked if they have read, understood and accepted the terms.
We also have a notification before signing which needs to be checked before continuing which asks clients if they acknowledge they are entering into a legally binding contract.
If services are delivered and fees go unpaid then we do this matter.
If you have any further questions please contact us at ctf@turnerlewis.co.uk
Thank you,
Turner Lewis

Rated 5 out of 5 stars

Samual

Samual, was incredibly helpful, I miss read the terms and conditions and he was able to help me to clear it all up, so this was incredibly useful

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Trust fund

Megan hudd did very well helped me understand what I needed to do and helped when I needed it answered any questions I had great happy with the experience and the company

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Hello, I was speaking to Samuel from your company what a legend!! Absolutely amazing customer service shown towards me, given great advice from him.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Jonathan was the goat

Yall suck sm

30 July 2025
Unprompted review
Turner Lewis Limited logo

Reply from Turner Lewis Limited

Thank you so much for your fantastic 5-star review.

We're thrilled to hear that Jonathan was so accommodating and that you appreciated his good explanations and friendly tone. There are no silly questions when it comes to this process, and we're glad he made you feel comfortable.

We will be sure to let the G.O.A.T. know how much you appreciated his help!

Rated 5 out of 5 stars

Amaing company so professional and…

Amaing company so professional and helpful

29 July 2025
Unprompted review
Turner Lewis Limited logo

Reply from Turner Lewis Limited

Thank you for your amazing review, Corey.

We're so glad you found our team to be so professional and helpful. We really appreciate you taking the time to share your feedback.

Rated 1 out of 5 stars

SCAMMERS!!

SCAMMERS!!! Sent a letter saying i owe them £420 for helping me find my trust fund which i ended up finding on my own btw. It’s a free service if it needs to be paid for advertise that clearly instead of trying to take money off of young people who you know cannot pay that kind of money to you, it’s disgusting really and I am not paying anything!

28 July 2025
Unprompted review
Turner Lewis Limited logo

Reply from Turner Lewis Limited

Hello Miracle,

Thank you for your feedback. We are sorry you feel this way about our service.

We have reviewed your file. Our charge is for the location service you instructed us to undertake, as per the legally binding agreement you signed. All our fees are detailed in the terms and conditions that every client agrees to before we begin any work.

Our records show that our service was completed successfully. We understand you are unhappy, but the fee is for the work that was carried out in accordance with the contract.

Rated 5 out of 5 stars

Samuel was very helpful and polite

Samuel was very helpful and polite, the phone was and process was made easy and I’m very grateful for his help.

24 July 2025
Unprompted review
Turner Lewis Limited logo

Reply from Turner Lewis Limited

Thank you for your lovely review, Abigail. We're so pleased to hear Samuel was very helpful and polite, and that he made the process easy for you. We'll be sure to pass on your thanks to him.

Rated 5 out of 5 stars

Samuel was very helpful

Samuel was very helpful, couldn’t fault the experience!!

23 July 2025
Unprompted review
Turner Lewis Limited logo

Reply from Turner Lewis Limited

Thank you for the 5-star review. It's fantastic to hear that Samuel was so helpful and that you couldn't fault the experience. We really appreciate the feedback!

Rated 5 out of 5 stars

Very good service im very happy with it

Very good service im very happy with it Megan was amazing

22 July 2025
Unprompted review
Turner Lewis Limited logo

Reply from Turner Lewis Limited

Thank you for your review, we're so happy you had a very good service. We think Megan is amazing too and will be sure to pass on your kind words.

Rated 5 out of 5 stars

Samual helped me with finding out how…

Samual helped me with finding out how much I had in my child trust fund and was very clear on ways I could get my trust fund and made it a very easy process to go through

22 July 2025
Unprompted review
Turner Lewis Limited logo

Reply from Turner Lewis Limited

Thank you for sharing your experience, Erika. We're delighted to hear that Samual was very clear in explaining the process and made it easy for you to go through. We'll be sure to let him know you appreciated his help.

Rated 5 out of 5 stars

Samuel was very helpful including…

Samuel was very helpful including helping me gain access and explaining everything to me.

22 July 2025
Unprompted review
Turner Lewis Limited logo

Reply from Turner Lewis Limited

Thank you for your review, Maddie. It's great to know that Samuel was very helpful in explaining everything and assisting you with gaining access to your fund. We will pass on your feedback to him.

Rated 1 out of 5 stars

Biggest scammers on the planet

Biggest scammers on the planet - i dont remember signing up to anything. Had a letter come through to pay £420 and im woth bank of scotland😂 i bloody well aint! Absolute scammers!! Ive sent them an email! If i do not get a response i will be taking legal action!! They are advertising on TIKTOK i saw on one of the reviews ?!?!?!?!?!?!? THIS APP IS FOR CHILDREN?!?!? What kind of sick individuals invented this sh*t! Absolutely fuming

18 July 2025
Unprompted review
Turner Lewis Limited logo

Reply from Turner Lewis Limited

Good Morning,
Your email has been replied to including your signed terms and conditions along with correspondence from HMRC to confirm your provider.
We shall await your response to our email.
Thank you,
Turner Lewis

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