Turners Accident Repair Limited Reviews 

496
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and friendly staff who provide exceptional communication and keep everyone updated throughout the entire repair process. Consumers truly appreciate the high quality of vehicle workmanship and the great convenience of courtesy cars that make a difficult situation much easier to handle smoothly. However, some customers also noted frustrating issues with unexpected delays and occasional poor communication from staff regarding vehicle collection schedules. A few reviewers were clearly dissatisfied with the substandard quality of vehicle repairs or experienced very poor service when attempting to resolve problems.

What people talk about most

Service

Clients share positive opinions on service, praising the professional and efficient approach from start to... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as amazing, extremely... See more

Quality

Customers had positive experiences with quality, highlighting that the work is carried out to an... See more

Customer service

Reviewers highlight positive aspects of customer service, praising staff for being extremely friendly,... See more

Customer communications

Users describe positive interactions with contact, highlighting helpfulness and prompt communication from the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service I received from Turners Accident Repair in Sheffield was excellent. All staff are super helpful, friendly and listen to your requests and concerns. Communication was five stars too keep... See more

Rated 5 out of 5 stars

Amazing quality service from start to finish. Kept up to date throughout the whole repair by a warm and professional team. They looked after my car as if it was their own, and I received it in im... See more

Rated 5 out of 5 stars

I could not speak more highly of Tuners Sheffield given their attention to detail and superb customer interaction.The staff are all friendly and helpful which to me shows teamwork and training They co... See more

Rated 5 out of 5 stars

My car was taken to Turners after a non-fault claim. They helped to arrange a courtesy vehicle quickly and carried out repairs to a very good standard and in a very good timeframe. They rang me every... See more


Company details

  1. #22 of 34 best companies in Vehicle repair shop
  2. #12 of 16 best companies in Car Body Shop
  3. #8 of 8 best companies in Vehicle Dent Removal Service
  4. #2 of 4 best companies in Car Restoration Service
  5. #37 of 59 best companies in Vehicle Repair
  6. #1 of 1 best companies in Electric motor repair shop

Written by the company

Turners, a family run accident and repair business established in 1969, is the trusted partner for many of the UK’s major insurance companies and fleet operators for their vehicle accident repair provision. With purpose built, high-tech bodyshops and investment in the very latest vehicle repair techniques and ideologies we ensure a fast and efficient service to all of our customers. We have five locations across the Yorkshire region; Doncaster, Leeds, Selby, Ripon and Sheffield


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

496 reviews

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4.7

All reviews

(496)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I picked the car up this morning… UNBELIEVABLE!!

I picked the car up this morning (E20PMG). WOW!! So quick! We were quoted a week and that’s exactly how long it took. How smooth an operation! If we’re ever to have another accident (perish the thought) we know exactly where to bring our car!!! Cheers!! Pete Gunson.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic repair

My car was sent here after a bump. The communication from them was second ro none. They kept me informed throughout the repair and went above and beyond to make sure everything went smoothly. They picked the car up for repair and offered to drop off after and take courtesy car back to save me time. The repair was so professional I couldn't tell it had even been dented. The staff were really friendly and helpful and am very grateful to them all. Highly recommend

30 January 2026
Rated 5 out of 5 stars

Excellent customer service, and a great repair

Excellent customer service from initial contact to delivering a 'near new' vehicle. Not only had the accident damage been expertly repaired (such that the previously damaged area was indistinguishable from original) but the car had been fully valeted inside - we've never seen it so clean since the day we purchased it 12years previously!

21 January 2026
Rated 5 out of 5 stars

Made it very easy

Made it very easy, easy to communicate, collected car and dropped off.

Simple no hassle and quick despite it being xmas

22 December 2025
Rated 5 out of 5 stars

Very friendly and helpful

The staff were very friendly and helpful (even organising an MOT after the repair, which would otherwise have been overdue). The work carried out was done to a high standard.

23 December 2025
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant from start to finish . Staff amazing and extremely efficient. My car is like new again in just a week . Highly recommend. Thank you all of you Sheffield branch

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and very helpful

Following my recent accident I would like to thank Turners for their excellent service. They collected my car really quickly & provided me with a courtesy car and kept me informed with my car. They did a really good job in repairing my car. It looked like new when they returned it. They did a really good valet on it and it still shines. I would definitely recommend Turners they are all so helpful and provide a really good service. I cannot fault them.
Kind regards
Julie

5 December 2025
Rated 5 out of 5 stars

Perfection

I could not speak more highly of Tuners Sheffield given their attention to detail and superb customer interaction.The staff are all friendly and helpful which to me shows teamwork and training They could not have done anymore for us and kept us updated all the way through the repair process.Your company should be very pleased and proud of this teams work ethic and desire to do a great job...Thank you from us both..Mr & Mrs Fox

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Appalling customer service!

Appalling customer service!! Missed the completion day 8 times and didn’t have the decency to let me know. Had to constantly call my insurer for updates, the 2 updates I did get from turners contradicted themselves on the reason for delays, when my vehicle was ready turners decided they couldn’t return my vehicle for nearly a week. I managed to go collect it but was met with rude staff. 1 staff member brought my vehicle to the front, he passed the keys and walked off I had to call him back to ask a few questions, the standard of work was poor( panel line didn’t match up) these clowns even put the old damaged parts onto the new bumper!!!! This garage doesn’t deserve the 1 star but unfortunately I couldn’t give no stars

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality service from start to…

Amazing quality service from start to finish. Kept up to date throughout the whole repair by a warm and professional team. They looked after my car as if it was their own, and I received it in immaculate condition.

Collecting my car and returning it, with the replacement vehicle meant there was no stress.

Couldn’t recommend this company enough. They are simply fantastic!

12 November 2025

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