Turners Accident Repair Limited Reviews 

496
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and friendly staff who provide exceptional communication and keep everyone updated throughout the entire repair process. Consumers truly appreciate the high quality of vehicle workmanship and the great convenience of courtesy cars that make a difficult situation much easier to handle smoothly. However, some customers also noted frustrating issues with unexpected delays and occasional poor communication from staff regarding vehicle collection schedules. A few reviewers were clearly dissatisfied with the substandard quality of vehicle repairs or experienced very poor service when attempting to resolve problems.

What people talk about most

Service

Clients share positive opinions on service, praising the professional and efficient approach from start to... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as amazing, extremely... See more

Quality

Customers had positive experiences with quality, highlighting that the work is carried out to an... See more

Customer service

Reviewers highlight positive aspects of customer service, praising staff for being extremely friendly,... See more

Customer communications

Users describe positive interactions with contact, highlighting helpfulness and prompt communication from the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service I received from Turners Accident Repair in Sheffield was excellent. All staff are super helpful, friendly and listen to your requests and concerns. Communication was five stars too keep... See more

Rated 5 out of 5 stars

Amazing quality service from start to finish. Kept up to date throughout the whole repair by a warm and professional team. They looked after my car as if it was their own, and I received it in im... See more

Rated 5 out of 5 stars

I could not speak more highly of Tuners Sheffield given their attention to detail and superb customer interaction.The staff are all friendly and helpful which to me shows teamwork and training They co... See more

Rated 5 out of 5 stars

My car was taken to Turners after a non-fault claim. They helped to arrange a courtesy vehicle quickly and carried out repairs to a very good standard and in a very good timeframe. They rang me every... See more


Company details

  1. #22 of 34 best companies in Vehicle repair shop
  2. #12 of 16 best companies in Car Body Shop
  3. #8 of 8 best companies in Vehicle Dent Removal Service
  4. #2 of 4 best companies in Car Restoration Service
  5. #37 of 59 best companies in Vehicle Repair
  6. #1 of 1 best companies in Electric motor repair shop

Written by the company

Turners, a family run accident and repair business established in 1969, is the trusted partner for many of the UK’s major insurance companies and fleet operators for their vehicle accident repair provision. With purpose built, high-tech bodyshops and investment in the very latest vehicle repair techniques and ideologies we ensure a fast and efficient service to all of our customers. We have five locations across the Yorkshire region; Doncaster, Leeds, Selby, Ripon and Sheffield


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

496 reviews

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Asks customers to review

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4.7

All reviews

(496)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent - kept me informed during the process and very friendly people to deal with and helpful in dealing with car hire people

1 September 2025
Rated 5 out of 5 stars

Professional and friendly service.

My car went into Turners to have a it's front bumper fixed due to the front offside side collision.
Turners got in touch with me quite quickly after I had reported it to my insurers, to make arrangements for it to be picked up from my home address.
They took really good care with my car when they picked it up and put it onto the low loader, the driver was very polite and friendly whilst dealing with me.
The staff from receptionists and managers that contacted me where polite and friendly.
I could track the progress of my car through their website which I thought was really helpful.
Turners returned my car on the date that had been arranged. On returning my car, which was when I was away, the driver that returned my car was very respectful of my property and followed my instructions on where to leave my keys.
When I got back home I checked my car over and the repair was done to a very high standard, which I would expect.
The only downside I had was that I wasn't contacted about when my car was going to be returned to me back at my house, I found this out when I got in touch with my insurance about something else to do with my claim.
Also I found out that my new offside headlight hadn't been aligned properly before I got the car back and was blinding other road users at night.
I must say that when I approached this with Turners they was very apologetic about it and asked me to book it into another garage near me to get it sorted and would reimburse me any monies paid, this I did.
Overall a very pleasant and professional service provided by Turners.

13 August 2025
Rated 5 out of 5 stars

Highly delighted with the repair and service

From the outset of my contact with Turners I could not be more pleased with their service. My vehicle was collected at a time convenient for me. I was advised of the process of what would happen next and received an email which gave me a link to an app which let me know on a daily basis how work was progressing. Once my car was ready to be collected I was informed as to when I wished for this to be. I was able to drop my hire car off with them and return home in my fully repaired car which had been valeted.
Highly delighted with the repair and service.

4 September 2025
Rated 5 out of 5 stars

No Stress, No Fuss

Very swift service.
Excellent communications throughout.
Excellent standard of repair.
Returned vehicle earlier than promised.
Friendly staff.

18 August 2025
Rated 5 out of 5 stars

Amazing service.

Amazing service.
Courtesy car was on my drive really quick, and whilst doing repairs on my car they kept in touch 1-2 times a week with updates. Car was immaculate when I got it back. All staff were amazing.

21 July 2025
Rated 5 out of 5 stars

Excellent service

Turners have recently repaired my car & I cannot fault their kindness , attention & the fact they kept me in touch with the progress of repairs ! My car looks new again! They returned my car as soon as it was finished!
Many thanks!

16 September 2025
Unprompted review
Rated 5 out of 5 stars

A really good experience with Turners

A really good experience with Turners. Customer service was second to none, and my car looks better than it did before it went in! Very happy, and although I hope I don’t see them again in a hurry (no disrespect, of course), I would definitely come back again should the need arise.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

So helpful and friendly

So helpful and friendly. They kept me updated on my car and kept saying if I have any issues once I get my car, I am welcome to give them a call and they will help me. Amazing service. Best ever.

17 October 2024

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