Turners Accident Repair Limited Reviews 

496
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and friendly staff who provide exceptional communication and keep everyone updated throughout the entire repair process. Consumers truly appreciate the high quality of vehicle workmanship and the great convenience of courtesy cars that make a difficult situation much easier to handle smoothly. However, some customers also noted frustrating issues with unexpected delays and occasional poor communication from staff regarding vehicle collection schedules. A few reviewers were clearly dissatisfied with the substandard quality of vehicle repairs or experienced very poor service when attempting to resolve problems.

What people talk about most

Service

Clients share positive opinions on service, praising the professional and efficient approach from start to... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as amazing, extremely... See more

Quality

Customers had positive experiences with quality, highlighting that the work is carried out to an... See more

Customer service

Reviewers highlight positive aspects of customer service, praising staff for being extremely friendly,... See more

Customer communications

Users describe positive interactions with contact, highlighting helpfulness and prompt communication from the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service I received from Turners Accident Repair in Sheffield was excellent. All staff are super helpful, friendly and listen to your requests and concerns. Communication was five stars too keep... See more

Rated 5 out of 5 stars

Amazing quality service from start to finish. Kept up to date throughout the whole repair by a warm and professional team. They looked after my car as if it was their own, and I received it in im... See more

Rated 5 out of 5 stars

I could not speak more highly of Tuners Sheffield given their attention to detail and superb customer interaction.The staff are all friendly and helpful which to me shows teamwork and training They co... See more

Rated 5 out of 5 stars

My car was taken to Turners after a non-fault claim. They helped to arrange a courtesy vehicle quickly and carried out repairs to a very good standard and in a very good timeframe. They rang me every... See more


Company details

  1. #22 of 34 best companies in Vehicle repair shop
  2. #12 of 16 best companies in Car Body Shop
  3. #8 of 8 best companies in Vehicle Dent Removal Service
  4. #2 of 4 best companies in Car Restoration Service
  5. #37 of 59 best companies in Vehicle Repair
  6. #1 of 1 best companies in Electric motor repair shop

Written by the company

Turners, a family run accident and repair business established in 1969, is the trusted partner for many of the UK’s major insurance companies and fleet operators for their vehicle accident repair provision. With purpose built, high-tech bodyshops and investment in the very latest vehicle repair techniques and ideologies we ensure a fast and efficient service to all of our customers. We have five locations across the Yorkshire region; Doncaster, Leeds, Selby, Ripon and Sheffield


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

496 reviews

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4.7

All reviews

(496)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very satisfied customer.

The whole process was very easy to sort out.the staff were very helpful and kept me informed and updated.the repair to my car was excellent.it was picked up and dropped off within a week .would recommend their service.

21 August 2025
Rated 5 out of 5 stars

Excellent all round

The service I received from Turners Accident Repair in Sheffield was excellent. All staff are super helpful, friendly and listen to your requests and concerns. Communication was five stars too keeping me informed all the way and always answering the phone.
The body work done was fantastic and I am delighted and have no issues thus far!
Well done. Thank you to all the team.

16 August 2025
Unprompted review
Rated 5 out of 5 stars

Lovely staff who were polite and…

Lovely staff who were polite and professional. I was kept up to date with the repair and was really happy with the end result. I would definitely recommend them. Good service is hard to get these days

7 August 2025
Rated 5 out of 5 stars

Swift

Swift, thorough service- I was kept informed all the way through. My van is now as good as new. Thank you.

13 August 2025
Rated 5 out of 5 stars

Turners put my mind at rest.

From the first phone call everyone was helpful, respectful and arrangements were made. Turners regularly informed me of progress reports throughout. The repair was excellent and done very well.
Thank you to all your team.

30 July 2025
Rated 5 out of 5 stars

Professional and Competant

Friendly, yet professional. fully explained the process. Kept in touch throughout. Collection and delivery made at times convenient to me. Work completed to a professional finish.

4 August 2025
Rated 2 out of 5 stars

Not good.

Car was taken to turners for an insurance repair after someone drove into it. Couple of weeks later got it back with an engine fault which was diagnosed as an dodgy coil causing a misfire but weirdly the dodgy coil that was faulty had green paint splattered all over it which makes me think that someone had took out one of mine and replaced it with a dodgy one also the screen washer wasn’t plugged back in after having a new wing. Driver side door creaks everytine I open it obviously not done job right. Definitely won’t be renewing policy with current insurer as they use turners.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from Turners at Kiveton

Turners at Kiveton have been absolutely brilliant looking after my partner’s car. From the moment they collected it, they kept us informed every step of the way. The repair was completed quicker than I expected, and the quality of the finish was top-notch.

A special thanks to Kirk for estimating the works, and to Sarah, Kirsty, and Bryonny on reception, who phoned us almost daily with updates. Their communication and care were exceptional.

In fact, they impressed us so much that I took my own car in for a repair estimate the very next day. My quote came through from Michael (another huge thanks to him!) within an hour.

Friendly, professional, and efficient – I honestly wouldn’t take my car anywhere else after the service we’ve received. Highly recommended.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Professional Service - Great!

Turners is an excellent accident repair service company. They are all professional in their dealings with their customers (of which I was one), explained the process and the timings of the job to be done. They were a whole lot quicker than I expected - Brilliant!

21 July 2025
Rated 5 out of 5 stars

Our car was collected promptly

Our car was collected promptly, the repair was completed quickly and the car returned promptly. All in all an excellent service. The staff encountered and on the telephone were friendly and helpful. All in all an excellent service.

23 July 2025

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