I have been using Turno for many years and found the system works seamlessly. The cleaning company, that I choose to use, keeps me informed as to when they accept projects, performing the cleaning and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've experience personal host services from Tate, Adam, Fin, Julia, and others from Turno and have always been so pleased with their white-glove service! I am as committed to continue using the platfo... See more
Juniper was very professional and friendly resolving our Turno queries efficiently and in timely manner. Her outstanding support made everything smooth for us with the Turno Teammates process. Thank y... See more
Julian went above and beyond and answered my question extremely fast. The team at Turno is outstanding and always offers help quickly. Can't say enough good things about this service!
Company details
Written by the company
Turno is a turnover management platform built for short-term rental hosts and property managers who want reliable operations without constant coordination. From guest checkout to the next check-in, Turno helps operators find trusted cleaning professionals, automate scheduling and payments, and maintain consistent quality across every property. At the core of Turno is the industry’s largest marketplace of 67K+ vetted vacation rental cleaners, combined with powerful automation tools that keep turnovers running smoothly. Turno’s platform combines automated calendar syncing, photo-guided checklists, problem reporting, inventory tracking, and in-app communication with seamless integrations across 40+ PMS and booking platforms. Web and mobile apps are available in 9 languages and support 25+ currencies, making Turno easy to adopt and simple to scale anywhere. Founded in 2016, Turno was built on the belief that great hospitality starts behind the scenes—and that cleaners are partners, not vendors. By replacing manual work and guesswork with clear systems and dependable workflows, Turno brings calm to one of hosting’s most stressful moments. That commitment extends to customer support. Turno’s in-house team of 30+ trained specialists provides 24/7/365 live support in multiple languages, backed by a robust Help Center. The result is predictable operations, stronger partnerships, and hosting that feels lighter, more confident, sustainable, and scalable.
Contact info
United States
- turno.com
4.9
Excellent
2k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 month
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Always top notch service
Julian went above and beyond and answered my question extremely fast. The team at Turno is outstanding and always offers help quickly. Can't say enough good things about this service!
21 May 2026
Unprompted review
What made my experience great is I need…
What made my experience great is I need help with figuring out why the dates wouldn’t show up and Vincent helped me out and he was fast with figuring it out that’s what made it great fast and everything was resolved .
20 May 2026
Unprompted review
Vincent was very helpful thank you
20 May 2026
Unprompted review
Vincent was very helpful
Vincent was very helpful, very quick and answered my questions right away.
20 May 2026
Unprompted review
Juniper was great!
Juniper was very professional and friendly resolving our Turno queries efficiently and in timely manner. Her outstanding support made everything smooth for us with the Turno Teammates process. Thank you very much indeed Juniper. Best regards, Cristian
20 May 2026
Unprompted review
Sunny was a big help and responded…
Sunny was a big help and responded quickly. I'm always happy with the Turno team.
20 May 2026
Unprompted review
Richard solves issues!
Richard was extremely helpful. He resolved my payment challenge with the cleaner and now have a positive step forward.
19 May 2026
Unprompted review
Adam was such a great help and so…
Adam was such a great help and so polite. His customer service is top notch!
19 May 2026
Unprompted review
Claire was patient and knowledgeable
19 May 2026
Unprompted review
Exceptional Customer Service Experience!
What made this a great experience was the high-quality customer service I received when connected with Vincent. He went above and beyond to resolve my issue and had clear, concise instructions on what was needed to provide proof and bring everything to a satisfactory resolution.
18 May 2026
Unprompted review
Marshall was very helpful and…
Marshall was very helpful and professional. He helped resolved the issue I was having quickly and made the process much easier. He was also very nice throughout the interaction. Great customer service overall!!
18 May 2026
Unprompted review
Sunny was awesome
Sunny worked through every issue I and with patience and expertise! So freshing!
18 May 2026
Unprompted review
Mary and Carly are amazing
Mary and Carly are amazing! Their response time to inquiries and patience shown is absolutely outstanding! I am new to the platform and the time they spent to assist me with getting up to speed is top tier. Thank you both so much for your service.
18 May 2026
Unprompted review
Vincent was so helpful and very patient…
Vincent was so helpful and very patient with me. He helped to resolve an issue I accidentally created.
18 May 2026
Unprompted review
Turno has always been an asset to my…
Turno has always been an asset to my business. I had an issue with a payment and Ruby my chat assistant was great to work with. Very helpful and friendly and got my issue resolved efficiently. Thank you!!!
17 May 2026
Unprompted review
Excellent support with a complicated payment/booking issue
I had a complicated payment/booking issue that I needed to resolve and the customer support team were extremely quick, very switched on, understood the problem perfectly and dealt with it very efficiently and all on a Sunday morning! Delilah was an absolute pleasure to communicate with. thank you, Delilah!
17 May 2026
Unprompted review
I had a mistake about the project and…
I had a mistake about the project and payment and Gustaf helped me and understand the situation. However, he was incredible
16 May 2026
Unprompted review
good service
I want to express my satisfaction with the excellent service I received from Marechal; he was kind and resolved my problem quickly.
16 May 2026
Unprompted review
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