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Turno Reviews 1,592

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TrustScore 5 out of 5

4.9

Software company
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Review summary

Created with AI, based on recent reviews

Looking at 879 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the seamless system and excellent service provided. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and productive. Many people appreciate the exceptional customer service, noting the quick response times and efficient resolution of their issues. Reviewers are particularly impressed with the ease of use of the platform and the overall smooth user experience, often recommending the service to others. However, some customers also noted that communication could sometimes be confusing, leading to wasted time in resolving issues.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the quick, efficient, and... See more

Response time

Customers consistently note positive experiences with response times, highlighting that agents are quick to... See more

Service

People report positive experiences with service, often highlighting the world-class customer service and the... See more

User experience

Customers had positive experiences with user experience, praising the site and app for being easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Turno for many years and found the system works seamlessly. The cleaning company, that I choose to use, keeps me informed as to when they accept projects, performing the cleaning and... See more

Rated 5 out of 5 stars

I've experience personal host services from Tate, Adam, Fin, Julia, and others from Turno and have always been so pleased with their white-glove service! I am as committed to continue using the platfo... See more

Rated 5 out of 5 stars

Juniper was very professional and friendly resolving our Turno queries efficiently and in timely manner. Her outstanding support made everything smooth for us with the Turno Teammates process. Thank y... See more

Rated 5 out of 5 stars

Julian went above and beyond and answered my question extremely fast. The team at Turno is outstanding and always offers help quickly. Can't say enough good things about this service!

Company details

  1. Software company

Written by the company

Turno is a turnover management platform built for short-term rental hosts and property managers who want reliable operations without constant coordination. From guest checkout to the next check-in, Turno helps operators find trusted cleaning professionals, automate scheduling and payments, and maintain consistent quality across every property. At the core of Turno is the industry’s largest marketplace of 67K+ vetted vacation rental cleaners, combined with powerful automation tools that keep turnovers running smoothly. Turno’s platform combines automated calendar syncing, photo-guided checklists, problem reporting, inventory tracking, and in-app communication with seamless integrations across 40+ PMS and booking platforms. Web and mobile apps are available in 9 languages and support 25+ currencies, making Turno easy to adopt and simple to scale anywhere. Founded in 2016, Turno was built on the belief that great hospitality starts behind the scenes—and that cleaners are partners, not vendors. By replacing manual work and guesswork with clear systems and dependable workflows, Turno brings calm to one of hosting’s most stressful moments. That commitment extends to customer support. Turno’s in-house team of 30+ trained specialists provides 24/7/365 live support in multiple languages, backed by a robust Help Center. The result is predictable operations, stronger partnerships, and hosting that feels lighter, more confident, sustainable, and scalable.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Amazing customer service

I was having issues with connecting my teammates to my property. Margot jumped in and was able to find the accounts and connect them remotely! Such efficient and friendly customer service! Have any issues, just reach out. They were very helpful!

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Richard was amazing

Richard was amazing. He took a complicated issue from several months ago and solved it in a few minutes professionally. I consider this an honest and trustworthy compnay based on his response. Great job!

15 May 2026
Unprompted review
Rated 5 out of 5 stars

So helpful and responsive

The team at Turno are always so responsive and helpful. Special shout out to Margot who provided great assistance today. Much appreciated!

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Start to finish - educational and fair

They collected all details from me with professionalism, owned my inquiry start to finish, and provided education and continued support. I’m new to the industry so calm, fair, informed support is what makes an impact for me. Thank you, Richard!

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Ruby was great

Ruby was great ! I love working with the Turno staff, they have always been he most helpful in solving any and every issue. The platform itself is easy to use and I recommend to all hosts.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Marshall was extremely helpful…

Marshall was extremely helpful throughout my background check process. He was professional, responsive, and answered all of my questions quickly. He made the process much less stressful and was very kind and patient the entire time. I really appreciate his support and great customer service. Thank you, Marshall!”

12 May 2026
Unprompted review

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