Turriff Jewellers Reviews 

78
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

I absolutely LOVE these earrings! Went hunting for pink earrings on the Internet and came across these delicate sparkly pink and pearl dangly ones. Easy ordering and they arrived very quickly in plain... See more

Rated 1 out of 5 stars

BEWARE! Avoid ordering online from this store like the plague! Worst customer service I have ever encountered in my 30+ years of purchasing jewellery! Worse than Chinese retailers so that’s saying som... See more

Rated 5 out of 5 stars

Fart delivery and response to emails. The only one niggle was the lack of communications about the order and confirmation that it was being sent. I emailed and they responded promptly so could do with... See more

Company replied

Rated 5 out of 5 stars

Once more purchased earring charms (3rd pair) really cannot fault this company. Easy to order too easy lol .super quick delivery. Wrll done to all at Turriff Jewellers

Company details

  1. Jewellery shop
  2. Jeweller
  3. Jewellery Designer
  4. Jewellery manufacturer

Written by the company

Based in the heart of Aberdeenshire, stocking well known brands alongside our own traditional gold and diamond jewellery.


Contact info

3.6

Average

TrustScore 3.5 out of 5

78 reviews

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No history of asking for reviews

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3.6

All reviews

(78)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. I managed to order an item in the wrong colour, called them up quickly and it was changed to the correct colour with no fuss and item received quickly.

2 December 2022
Rated 2 out of 5 stars

When I purchased the item

When I purchased the item, went to checkout and paid for it and paid for the postage, when the item arrived postage was £1.72 cheaper than what I paid. Its not ebay

12 November 2022
Turriff Jewellers logo

Reply from Turriff Jewellers

During Royal Mail strikes, the posting office will advise the best available service available. if you emailed the shop we would have refunded the difference.

Rated 5 out of 5 stars

Amazing customer service!

I ordered a lovely bracelet for a friend’s 40th. I was hoping for a first class delivery and then I would have received it on time. However, Kevin, the salesperson was extremely helpful, he told me about the Royalmail strike that I was not aware of and sent the bracelet to me via next day delivery at no extra cost to me! This is excellent customer service. I received the bracelet the next day and my friend is very pleased with it.
I would certainly buy again from Turriff Jewellers.

1 November 2022
Rated 5 out of 5 stars

Lovely company with excellent service

The website and checkout process was very easy to use with lots of pictures of the products.

I received a tracking code so I could see when my ring would arrive, and shipping was very fast.

Nicely packaged and exactly what I ordered, sparkling and beautiful!

Highly recommend!

30 October 2022

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