Turtle Productions Ltd Reviews 81

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The whole process from the beginning with Caroline to the end waving goodbye to Gemma and Sean was smooth and informative. Polite staff who all knew their stuff and were a pleasure to have in my po... See more

Company replied

Rated 5 out of 5 stars

At the risk of this seeming to be a 'staged' review, I can honestly say that I am hard pressed to fault Turtle Productions. From my first contact with Caroline in the office, followed by the init... See more

Company replied

Rated 5 out of 5 stars

We were delighted to tackle the pond renovation ahead of the frog spawning season. Mike and Ryan found the project in line with the predicted time estimate and went to work straight away. The inflat... See more

Company replied

Rated 5 out of 5 stars

Have been a regular customer for many years now but pond desperately needed a full water change and deep service/clean. Ryan and Yainess were a great team. It was not an easy job, but they sorted ever... See more

Company replied

Company details

  1. Landscaping Service
  2. Deck Builder
  3. Pond Contractor

Written by the company

Pond & lake design, installation, restoration and maintenance. Commercial liner welding service nationwide. Decking services to all types of property and aquascape.


Contact info

4.9

Excellent

TrustScore 5 out of 5

81 reviews

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Rated 5 out of 5 stars

This company is responsive and…

This company is responsive and professional. I had Ben and Nathan here today and they changed skimmers efficiently, plus they were lovely to deal with. Lee in the office is great too. Would recommend Turtle Productions.

15 July 2024
Unprompted review
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Reply from Turtle Productions Ltd

Responsive and professional. Two of the key aims we set ourselves daily. Thank you for your kind words Valerie; I will ensure my staff are equally thanked, and welcome to the Turtle Pond Family.

Rated 5 out of 5 stars

Excellent New Pond.

I booked Turtle Productions to build a new pond, eleven years after they built my previous one, keeping the general design, but with a few changes. They had also done excellent work on my new decking five years ago.The project was faultless from start to finish, helped primarily by having an average of four men on the job (it reached six men and three vans!) so that the work started Monday morning and finished Thursday lunchtime. Every detail and and query was addressed along the way, and all left tidy at the end. I would recommend them without hesitation.

4 July 2024
Unprompted review
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Reply from Turtle Productions Ltd

Hi Rob - many thanks for your kind words from a multitude of our staff! Enjoyed watching the pictures post on our Company WhatsApp and look forward to continuing to serve you in the future.

Rated 5 out of 5 stars

Turtle Productions - another good job well done with a smile.

Turtle Productions have been looking after my pond for many years now. They have recently carried out maintenance on the filter box and replaced a pump for one of the waterfalls. All done competently and with a smile. Will always use them for my pond work. Many thanks

28 May 2024
Unprompted review
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Reply from Turtle Productions Ltd

Hi Pam - thank you for your kind words. Yep - a valued member of the Turtle Pond Family - we're always there for you, when-ever you need us; looked after this time by Ben's team.

Rated 5 out of 5 stars

We will definitely use Turtle…

We will definitely use Turtle Productions again. The job was very messy and demanding, but was carried out competently, courteously and in a really considerate fashion. Workers had a good knowledge of environmental issues, and provided sound advice for the future.

10 June 2024
Unprompted review
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Reply from Turtle Productions Ltd

Many thanks for your kind words, John. It's amazing how messy ponds can be in their clearance and restoration, however we do our very best, every time, to make everything look like we've not been there when finished. I'm glad Ben's team impressed you and welcome to the Turtle family of pond keepers!

Rated 5 out of 5 stars

Had my pond emptied cleaned and…

Had my pond emptied cleaned and equipment serviced. Ben,Mike and George were efficient and professional. The fish seem happy with there clean environment. Turtle Production thank you for a fantastic job would recommend .you .Also had the decking replaced in front of Summerhouse Ben done a brilliant job with help from Mike can't thank you guys enough.

21 June 2024
Unprompted review
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Reply from Turtle Productions Ltd

Many thanks for your kind words, Shirley. Think you hit it on the head; this is how we like to leave all our customers. Welcome to the Turtle Pond Family!

Rated 5 out of 5 stars

Turtle Productions

Turtle Productions. We have just had a garden pond waterfall constructed by Turtle. We are extremely pleased with the results and would like to thank Mike,Big Ben,Scott, George and Little Ben for cheerfully producing an excellent result.

10 June 2024
Unprompted review
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Reply from Turtle Productions Ltd

There we go - named as well! Many thanks Sally! I wish we could post photo's here as the work looks amazing. We'll get it up on our Socials soon; welcome to the Turtle Pond Family! :-)

Rated 5 out of 5 stars

Pond repair and clean up…

Both workers showed exemplary courtesy and cooperation throughout. The leader had a good depth of knowledge and marked enthusiasm for the environmental issues involved. The site was left clean and tidy, and the job completed in good time. We would give the highest recommendation, and definitely use them again. Very good value for money.

10 June 2024
Unprompted review
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Reply from Turtle Productions Ltd

Many thanks for your kind words Cath. Little Ben & George had the pleasure of working for you both today and we're very pleased you recognise how they love their jobs. Welcome to the Turtle Pond family! :-)

Rated 5 out of 5 stars

Highly recommended

Turtle Productions did an excellent job on overhauling a large natural pond in my garden - including dredging, building stone walls to accommodate land drainage pipes, advising and installing an electric skimmer and planting native British marginals and lilies. I would not hesitate in recommending them.

7 June 2024
Unprompted review
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Reply from Turtle Productions Ltd

Thank you for your kind words, Nicky. I am looking forward to reviewing the job pictures from Big Ben & Mike and I am glad you are pleased with the results of our work. Welcome to the Turtle Pond Family!

Rated 5 out of 5 stars

Great experience

Prompt, friendly, thorough and efficient.

30 May 2024
Unprompted review
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Reply from Turtle Productions Ltd

Many thanks for your kind words John, which have been passed on to Ben (big), Ben (small) and Gemma who looked after your pond then. Welcome to the Turtle pond family! :-)

Rated 5 out of 5 stars

Ben and Gemma recently came and carried…

Ben and Gemma recently came and carried out the spring service on our pond. I cannot speak more highly of them as they were very friendly, knowledgeable and efficient. The pond water is looking much improved and the fish are happy.

2 May 2024
Unprompted review
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Reply from Turtle Productions Ltd

Thank you Amanda for taking the trouble to leave your review. All of my staff take great pride in their work; I am glad this shone through (again) for your project. Welcome to the Turtle family of pond keepers; we look forward to many future years of service to you.

Rated 5 out of 5 stars

A well established pond. Stood the test of time.

Mark designed and with his team built our pond.
It's stood the test of time. The experienced staff are superb, and any problems with new staff are sorted easily over the phone, so we can fully recommend Turtle Productions

8 May 2024
Unprompted review
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Reply from Turtle Productions Ltd

Many thanks for the review, Mark for your kind review. A long standing member of the Turtle family, we look forward to continued service and on-call as required.

Rated 5 out of 5 stars

Turtle Productions were brilliant

Turtle Productions came and did a great cleaning job, looked after the resident fish and plants. Made sure the pump was in good working order and maintained the filter. Would highly recommend

2 April 2024
Unprompted review
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Reply from Turtle Productions Ltd

Thank you for your kind review and repeat business Melvyn. Ben & Mike were with you giving your pond a drain and clean and full-service on your filter. We look forward to our regular future service!

Rated 5 out of 5 stars

Mike who came to do a yearly service did a fantastic job. …

Mike who came to do a yearly maintenance on my pond did a fantastic job and the pumps are working as good as new. He also recommended a treatment going forward as the pond was covered in blanket weed. I was very pleased with the service

4 March 2024
Unprompted review
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Reply from Turtle Productions Ltd

Many thanks for your review of our Annual Pond Service for our lovely customers!

Rated 5 out of 5 stars

Brilliant service from Turtle

Brilliant service from Turtle. Adam and Ben did the job which involved a complete revamp of our pond. They were fantastic.....even caring for a little frozen newt they found in the old pond. They did a 100% job.......couldn't have been nicer. They will continue to service the pond and advise on the best mix of plants etc. Tha k you Turtle! Peter and Pam

19 January 2024
Unprompted review
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Reply from Turtle Productions Ltd

Hi Peter & Pam. Thank you for your review! Irrespective of the weather, we always strive to do the best for every job, as you've taken the time to express. We look forward to working with you over the coming years - welcome to the Turtle family!

Rated 5 out of 5 stars

Very helpful & job done very…

Very helpful & job done very efficiently!

14 November 2023
Unprompted review
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Reply from Turtle Productions Ltd

Many thanks Nick for the recognition. A long standing client of ours suffered a pump failure; we look forward to our continued, future relationship.

Rated 5 out of 5 stars

Prompt attention and the job carried…

Prompt attention and the job carried out perfectly. We also discussed future work for the pond and water features next year, which gives me time and food for thought over the winter.

3 November 2023
Unprompted review
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Reply from Turtle Productions Ltd

Excellent news Pat! Many thanks for your review and welcome to the Turtle family of pond keepers. We look forward to your decisions on future work for next year.

Rated 5 out of 5 stars

Prompt reply to initial enquiry

Prompt reply to initial enquiry. Site visited and a quote received in a few days. After accepting the quote a start date was given. The work was carried out very efficiently. Adam and Ben were very friendly and polite
A job well done. We are very pleased with the garden

27 October 2023
Unprompted review
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Reply from Turtle Productions Ltd

Many thanks for your comments Gloria. Ben & Adam have achieved a wonderful transformation for your garden and we are pleased you like the results! :-)

Rated 5 out of 5 stars

A very good company with great customer…

A very good company with great customer service - from the lady who initially dealt with my enquiry over the phone, to Lee who visited to quote, and then the team of three who came to clean filters, skimmers, pumps and somehow managed to fix the leak! I would recommend them - nice to have water back in the pond!

25 October 2023
Unprompted review
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Reply from Turtle Productions Ltd

Thanks for your kind words Val. We look forward to a future ponding relationship now that you've joined the Turtle family! Mike, Gemma & Ben have received your comments with thanks, as has Lee and Chantal in the office!

Rated 5 out of 5 stars

Helpful, prompt and kept to quote…

I had a torn pond liner that I had tried and failed to repair myself. These guys came to assess the job within a couple of days of my enquiry. They offered a couple of quotes as I had different ideas of what I might like done. We agreed on the simpler, cheaper solution and the job was done by a helpful friendly man a week or so after that initial assessment. The pond is looking gorgeous, as good as new and they explained how to clean my filter/pump system myself. Helpful, prompt and kept to the original quote.

20 October 2023
Unprompted review
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Reply from Turtle Productions Ltd

Many thanks for your kind words Hege. This is the standard service we offer to all our customers, and we welcome you on-board to the Turtle family of pond keepers.

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