App mandatory
Bought tickets for a friend and me here but we then decided to go there separately. Now I had his ticket in my account and there was no way to access it for him, as the QR code in the App is only valid for a short time.
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Bought tickets for a friend and me here but we then decided to go there separately. Now I had his ticket in my account and there was no way to access it for him, as the QR code in the App is only valid for a short time.
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