I ordered 3 different times, and each time was flawless. TVapes reputation online is not the best, but they had a killer 4/20 deal so I decided to try them out instead of listening to reviews. I am so... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an issue with a defective e-rig. After some correspondence, customer service worked with me to receive a brand new unit. In my opinion, Tvape is a very reputable company.
Fantastic Yes a company that actually cares! friendly smart efficient accommodating. Listens and knows what you want before you ask!! very in tune with the customer. Thank you very much Lisa you are... See more
Tvape is my new go to for hardware. I recently ordered a product by mistake and wanted to return said product for a refund or credit. I totally messed up! But, after emailing customer service, I got a... See more
Company details
The TVape Advantage: Selection, Support, and Quality
Written by the company
- At TVape, we make it easy to find the perfect vaporizer with a wide range of devices from all the major brands—Zeus, Puffco, Utillian, Tronian, PAX, and more. Whether you’re just starting out or a seasoned enthusiast, our team is here to guide you before, during, and after your purchase, helping you choose the right device and accessories. We back every product with easy returns, reliable warranties, and responsive technical support, so you can shop with confidence. Our competitive pricing, price-matching policy, and dedication to quality make Tvape the go-to destination for vaporizer hardware. TVape – premium hardware, trusted brands, expert guidance, and an experience built around you.
Contact info
10013 Busey Rd, 43110, Canal Winchester, United States
- 855-234-8273
- cs@tvape.com
- tvape.com
4.6
Excellent
1K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great price fast shipping
20 April 2026
The customer chat is fantastic—thanks, Lisa!!!
My experience today was fantastic! Lisa was a total gem, and I'm glad I got to work with her. She was efficient, kind, and knowledgeable. I really appreciate how she kept me informed of what she was doing and then patiently guided me through the payment process. I was especially grateful that she let me take the time to confirm everything with her first, and then gave me detailed instructions on what to expect next. Thank you so much for your help today, Lisa!!!
I've now had a chance to interact with two people from this company's customer chat, and they've both been brilliant—shoutout to Marvi from last time!
Also, as an aside: as a fellow lady stoner, I really appreciate that it's not all dudes in their customer chats, hahaha.
1 May 2026
Unprompted review
everything was as said
31 March 2026
friendly
friendly, prompt & easy to communicate with made the whole process completely seamless
2 May 2026
Unprompted review
Top notch company with excellent…
Top notch company with excellent customer service. Had a manufacturing defect with my product that they quickly rectified. Buy with confidence.
29 April 2026
Unprompted review
I placed an order for a Dr Dabber
I placed an order for a Dr. Dabber device on April 16 because it was clearly listed as in stock. I was also told it would ship between April 17–18.
That never happened.
As of today, the item still hasn’t shipped. There has been no proactive communication, no clear explanation, and no meaningful effort to resolve the issue. I’ve had to follow up multiple times just to get vague updates with no actual fulfillment.
Instead of fixing the problem, I was offered a 5–15% coupon toward a future purchase. That is not a resolution. Asking a customer to spend more money after failing to deliver on an existing paid order is unacceptable.
Advertising products as “in stock” when they are not, and then missing promised shipping timelines, is misleading and erodes trust. Whether this is poor inventory management or something more concerning, the outcome for the customer is the same.
At this point, I am preparing to proceed with a chargeback and file formal complaints with consumer protection agencies if this is not resolved by this timeframe provided most recently.
I strongly recommend others avoid ordering here unless they are willing to risk delays, inaccurate stock information, and lack of accountability.
15 April 2026
Unprompted review
Reply from TVAPE
Hello,
We’re sorry to hear about your experience and completely understand the frustration caused by the delay. Unfortunately, the item ordered was on backorder and the incoming shipment was held up beyond our control due to transit delays. While we did our best to keep the product page and ETAs updated as new information became available, we understand this still resulted in disappointment and inconvenience on your end.
Given the delay, we had upgraded the order to Expedited shipping at no additional cost once dispatched. However, we completely understand that you did not wish to wait any longer and opted to cancel the order instead. Your refund request was processed immediately upon request.
It is never our intention to delay orders for customers, though unfortunately transit and supplier delays can occasionally occur with high-demand products.
We sincerely apologize again for the experience and appreciate the feedback.
Best regards,
TVape Team
I gave a 3 star review because it took 8 days and was defective
I gave a 3 star review because shipping could have been faster. I ordered on a Monday and it didn’t ship until the following Thursday, arriving at my home 8 days after purchase. Also got a bum proxy. I think puffco uses 3rd party vendors to pawn off their defective devices. Anytime I’ve ordered from puffco directly I’ve never had a problem. Both times I’ve used a 3rd party I’ve been shipped defective junk. Thanks Jolly Roger
20 April 2026
Reply from TVAPE
Hi James,
Thank you for your feedback — we appreciate you taking the time to share your experience.
Regarding the shipping timeline, after placing your order on Monday, you reached out to request a cancellation, so we placed the order on hold as requested. Later that same day, you contacted us again to let us know you’d changed your mind and wanted to proceed with the order. As a result, the order was shipped the following business day, and tracking shows it was delivered within 3 business days, in line with the selected shipping method of 2-5 business days.
As for the device, we’re sorry to hear you’ve experienced issues. We can assure you we do not sell defective units — all products are brand new and sourced directly from the manufacturer. That said, defects can occasionally happen, and we’re absolutely here to help resolve this for you.
Please feel free to reach out to our support team, and we’ll be happy to assist with troubleshooting or next steps.
Best regards,
TVape Team
Do not order from this site if you are…
Do not order from this site if you are in Australia. Your order will not make it and they will not offer any kind of refund.
28 March 2026
Reply from TVAPE
Hi,
We’re really sorry to hear about your experience — we completely understand how frustrating that must be.
We do regularly ship to Australia, however, all international orders are subject to local import laws and customs regulations. Unfortunately, in this case, the package was seized by customs, which is outside of our control.
As outlined in our policy, we’re unable to offer refunds or replacements for orders affected by customs actions. That said, if the package is returned to us, we’ll absolutely issue a refund for the item once it arrives back at our warehouse.
If there’s anything further we can assist with, please don’t hesitate to reach out.
Best regards,
TVape team
Customer service was great
Customer service was great. Helped me in a timely manner & very courteous. Will buy all my vapes from here from now on.
28 April 2026
Unprompted review
Very Good Experiences (TVape.ca)
I have ordered from TVape.ca in the past with much success. I just placed an order very recently and received my package very quickly, just like the last time. I did have a few questions during the ordering process and used their 'Chat' feature on the website. An agent called Marvilyn was courteous, professional and very helpful. The whole experience was enjoyable and I will most definitely order from TVape.ca again. Very satisfied customer. Thank you.
25 April 2026
Unprompted review
I received my vape in a timely manner…
I received my vape in a timely manner and I live this vape. I also have pax pro but I like the pax 4 better.
18 April 2026
You sold me a defective product
You sold me a defective product, are ignoring my support request, now you’re asking for a rating? 0 stars is my rating. Follow up with me instead of timing out my return window.
18 April 2026
Reply from TVAPE
Dear Ellen,
Thank you for your feedback, We're truly sorry for the experience you've had — receiving a defective product is not the standard we hold ourselves to, and we completely understand your frustration.
We can confirm that our team has already reached out to you under support ticket #219535 and we are actively working to resolve this for you.
Please check your inbox and reply directly to that ticket so we can get this sorted as quickly as possible.
Kind regards,
TVape Team
Excellent customer service
I have received excellent customer service throughout this purchase experience. Including a warranty claim that has been processed expeditiously with competence and courtesy. Something not seen enough of these days. Thank you!
27 April 2026
Unprompted review
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