I ordered 3 different times, and each time was flawless. TVapes reputation online is not the best, but they had a killer 4/20 deal so I decided to try them out instead of listening to reviews. I am so... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an issue with a defective e-rig. After some correspondence, customer service worked with me to receive a brand new unit. In my opinion, Tvape is a very reputable company.
Fantastic Yes a company that actually cares! friendly smart efficient accommodating. Listens and knows what you want before you ask!! very in tune with the customer. Thank you very much Lisa you are... See more
Tvape is my new go to for hardware. I recently ordered a product by mistake and wanted to return said product for a refund or credit. I totally messed up! But, after emailing customer service, I got a... See more
Company details
The TVape Advantage: Selection, Support, and Quality
Written by the company
- At TVape, we make it easy to find the perfect vaporizer with a wide range of devices from all the major brands—Zeus, Puffco, Utillian, Tronian, PAX, and more. Whether you’re just starting out or a seasoned enthusiast, our team is here to guide you before, during, and after your purchase, helping you choose the right device and accessories. We back every product with easy returns, reliable warranties, and responsive technical support, so you can shop with confidence. Our competitive pricing, price-matching policy, and dedication to quality make Tvape the go-to destination for vaporizer hardware. TVape – premium hardware, trusted brands, expert guidance, and an experience built around you.
Contact info
10013 Busey Rd, 43110, Canal Winchester, United States
- 855-234-8273
- cs@tvape.com
- tvape.com
4.6
Excellent
1K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service, they responded fast to my product being severely damaged during delivery.
22 April 2026
Unprompted review
Quick delivery
Quick delivery. Shipped my package within the 24 hour window. Had it delivered to my house the same week. Have nothing to say but good things for my business with TVape!
14 April 2026
I have bought multiple items from this…
I have bought multiple items from this page, complete trust worthy. And the staff is always ready to help. MARV is always there to help
23 April 2026
Unprompted review
My boyfriend Loves the Lookah python
My boyfriend Loves the Lookah python! He was very happy with his gift. Wax on the gooooo!
11 April 2026
Najat K
Najat K. was attentive to my request and very fast to respond. The customer service provided was excellent and I hope it continues IF I have any other issues. Thank you, Najat!
22 April 2026
Unprompted review
Great Sale price and delivery was…
Great Sale price and delivery was earlier than estimated date. Thanks
12 April 2026
Feels like a data-harvesting scam.
Feels like a data-harvesting scam.
They forced me to provide my SSN and a photo with my government ID, charged my credit card, and then canceled my order anyway. A completely horrible experience and a total waste of time. Stay away!
20 April 2026
Unprompted review
Reply from TVAPE
Hello,
We’re sorry to hear about your experience and appreciate the opportunity to clarify.
Your order was automatically flagged by our system due to discrepancies during the verification process. In some cases, additional information may be requested to ensure the order can be safely processed.
As the order could not be verified, it was canceled and fully refunded, and you were also notified by email regarding this update.
We understand this can be frustrating, but these measures are in place to ensure secure transactions for all customers.
If you have any questions, feel free to reach out—we’re happy to help.
Best regards,
TVape Team
Everything as advertised and fast delivery!!
Y'all did great and Extreme xq2 is a perfect vaporizer!!! Thanks Tvape!!!
12 April 2026
Had two great transactions with this…
Had two great transactions with this site. Customer Service helped needed to help me out with the second and was very smooth.
22 April 2026
Unprompted review
order giftcard issue…
Lisa was able to get my order issue fixed promptly.
20 April 2026
Unprompted review
Product was shipped promptly and I love…
Product was shipped promptly and I love it. Works great and really love the magnetic piece the cartridge hooks up to
11 April 2026
I needed help with a gift card… Marvin…
I needed help with a gift card… Marvin went above and beyond to help me out ! Thanks.
20 April 2026
Unprompted review
fast friendly and on point
i was looking to buy a product and reached out to support with my questions i found MARVI R at support who made this a clean and fast process which gave me great faith in this company great support great products with even better support
20 April 2026
Unprompted review
After working with customer service and…
After working with customer service and then replacing the unit with the working unit everything seems to be all right. If it wouldn't have been for the company having made the unit faulty none of this would have happened I don't blame TV. It's a good unit it came quick and on time both times if it hadn't been broken like I said none of the bad reviews or whatever happened.
10 April 2026
Got exactly what I ordered in perfect…
Got exactly what I ordered in perfect condition. Completely satisfied with this transaction all around, pretty fast shipping too!
20 March 2026
Marvi made my choice clear and purchase…
Marvi made my choice clear and the purchase easy with a pre-populated cart. Thanks for listening to the priorities and knowing the perfect solution. Excellent service all around.
19 April 2026
Unprompted review
I was double charged for the same order…
I was double charged for the same order and have not been reimbursed
9 April 2026
Reply from TVAPE
Dear Jacob,
Thank you for your feedback, We’re really sorry for the inconvenience this has caused.
Due to a temporary system glitch, you were unfortunately charged twice for the same order. Please rest assured that we’ve already identified the issue and are actively working to resolve it and prevent it from happening again in the future.
The refund for the duplicate charge has been issued immediately, and the amount should be back in your account within the next few days, depending on your payment provider.
If you don’t see the refund within that timeframe or need any further assistance, please don’t hesitate to reach out—we’re here to help.
Kind regards,
TVape Team
Reply from TVAPE
Dear Dominic,
Thank you for your feedback.
We’re very sorry to hear that you did not receive your product—this is certainly not the experience we want for our customers.
Please note that once your order is shipped, a confirmation email with tracking information is sent so you can monitor the delivery. According to the carrier, the package has been marked as successfully delivered.
In this situation, we kindly ask that you file a claim directly with the carrier so they can initiate an official investigation into the delivery. If you suspect the package may have been stolen, we also recommend reporting the incident to your local authorities.
We understand how frustrating this is and appreciate your cooperation. Please feel free to share any updates or claim information with us, and we will be happy to assist further where possible.
Kind regards,
TVape Team
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