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Rated 1 out of 5 stars

Used to bet on tvg all the time , now I would rather use any other site. Long time bettor now no more wager rewards, that's bullshit,winners , nyra twinspires give u benefits ,not at tvg very disappo... See more

Rated 3 out of 5 stars

Biggest concern would be slow customer service response: email waits average 12+ hours. The chat is OK if you get the right person. Not friendly to older customers who prefer a live human to talk to.... See more

Rated 1 out of 5 stars

Every time someone complains about fanduel, fa duel responds with a statement of how great they are. They aren’t great. First, TVG takes over hgtv and installs their talentless talking heads that ta... See more

Rated 2 out of 5 stars

Experiencd many issues trying to sign on to my account. Email and chat support trying to reset were worthless. Spent about 1.5 hours troubleshooting. Also my balance was reported as zero in one place... See more

Company replied

Company details

  1. Betting agency
  2. Gambling Service

Information provided by various external sources

Watch and wager on US and international racing


Contact info

1.7

Bad

TrustScore 1.5 out of 5

527 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Tvg has no respect they close my…

Tvg has no respect they close my account and trying to take my $1250 I open a tvg account I deposit $200 no one close it soon as I won and try to take my money out they start doing the most so I rude to the employees tvg do not own me now they asking for selfi and Id just be they wanna took my $$1250 they send back my $15 dollars back to my card also my $200 I used to deposit but I won that money it’s mine they trying to take it I send in my Id and selfie it’s just unfair to me they can do people like this just because someone say wat they wanna say this is a free word tvg can’t never shot me up they now close my account and I am still waiting for my money please comment do u think tvg have right to take my money I bet to win yes they should take back that $200 I deposit to be fair but not my money

18 April 2022
Unprompted review
TVG logo

Reply from TVG

Hi Fet,

We attempted to gather some contact info from you so we could help get in touch and understand the details of your issue. TVG occasionally needs to verify customers' accounts and details for various issues as we are required too, and we want to be able to assists you as best we can. We do recommend reaching out to our Customer Service team again and seeing if there was some confusion with what you are describing here, since what you've said here is not our intent or goal with any customers' experience.

Rated 2 out of 5 stars

Their website is often slow to respond

Their website is often slow to respond, specifically frequent lags. I've reported it via their messaging and feel that the complaint was brushed off.

A note to TVG - please don't respond by telling me to report the issue - again. I did and that is just a feeble attempt to provide the illusion that the problem is on my end. You know you have a bandwidth/web server resource issue.

Not an attempt to brag, but instead, a measure to avoid deflection..... I possess a M.S. in Computer Science from Columbia University in NYC. Also, possess a plethora of relevant Information Technology certifications.

To that point, I'm certain the lag issue is not with my home setup. Have 1GB fiber right into my home, am on a hard-wired Windows 10 desktop with an i7 processor and 128GB RAM. Same lag with Edge Chromium, Google Chrome and Firefox.

Update - need proof on website issues? Today is Derby day and the website is totally inoperative. How pathetic not to prepare infrastructure for such a big day.

16 April 2022
Unprompted review
TVG logo

Reply from TVG

Hi Anthony,

We attempted to gather some contact details but were unable to get in touch with you. We’re sorry you felt brushed off in your chat with us since that’s not our intent. To answer you here, we take site issues very seriously. Anything our Customer Service team hears about is absolutely heard loud and clear, and it's then reported to the proper teams. As web development and services can be a complex discussion, the only thing we can say here is that it's best when customers report issues when they see them so we can investigate them as they happen, regardless of your device’s specs or certifications.

Rated 1 out of 5 stars

Refusing access to deposit

I opened an account with $500 it was locked within an hour and over a week later I still cannot access my money. The response received from customer service was “they are very busy and will review your information when they can”. They stole $500 from me BEWARE!!

There is no understanding I still cannot access my account!

16 April 2022
Unprompted review
TVG logo

Reply from TVG

Hi Amy,

Regarding your comments here, our Customer Service department has reached out to you to see if there was some misunderstanding about any activity on your account, and the previous contact we've had. I would recommend checking your email, and any voicemails for further contact details. We hope we can get in contact to help foster a clearer understanding on your claims here.

Rated 1 out of 5 stars

Always after watching TVG on the…

Always after watching TVG on the weekends which is GREAT , Excellent handicappers,funny very entertaining Brodcasters
You have to listen to the most BORING SPORT BROADCASTER ON TV , THAT JUST TALK AND TALK BS MOST OF THE TIME RICH P ON MONDAYS AND TUESDAY IS SOOOOOO BORING that give you a headache!!!

12 April 2022
Unprompted review
TVG logo

Reply from TVG

Hi Giorgio,

Glad you enjoy watching TVG and think we have excellent handicappers, and entertaining broadcasters! We work our hardest to feature the best content year-round for all our viewers, and hope you continue to enjoy our content and services for years to come.

Rated 5 out of 5 stars

Awesome application

Awesome application. Makes everything so easy to navigate.
The luxury of betting live races anywhere from anywhere you find yourself is revolutionary.

21 March 2022
Rated 1 out of 5 stars

Inactivity Fee?

3 March 2022
TVG logo

Reply from TVG

Dear Customer,

We're sorry if there is any confusion, so we had our customer service team reach out to you today and left a voice mail to get in contact.

To explain our support article, and our terms and conditions state TVG is an Advance Deposit Wagering (ADW) company, and as such, we are not licensed to hold customer funds indefinitely if there is no active wagering activity in the account. The fees for inactivity can be alleviated by placing one wager with your account every 6 months or withdrawing your balance to avoid the fees. If you have any further questions you can always reach out to our customer service team on our support site clicking the gold 'Message Us' button or emailing us at support@tvg.com

https://support.tvg.com/hc/en-us/articles/360006785373-Account-Maintenance-Fees

Rated 5 out of 5 stars

I like horse racing a lot I just have…

I like horse racing a lot I just have not gotten to do what I’m doing on tvg because lack of funds but I’m having fun I really haven’t won anything yet but it’s the anticipation of the race of who wins and who losses.

5 February 2022
Rated 5 out of 5 stars

I have tried all the sites.

I have been betting on horse racing for 25 years. I have tried every one of the "trusted sites" for playing the horses. I have contacted every one of there customer support at one time or another. I have watched every sites video feeds. I have made deposits at all the sites. I have made withdrawal's from all the sites. I've participated in there contests. I've used there free handicaping products. I'm here to tell you tvg is hands down by far the best horse race betting site. There customer service is quick to respond and when they say they will call you back with the solution to your issue or problem they do call back. When you have a contest or money back special the Funds are given to you very quickly. Unlike many of the other sites that make deposits very easy but when requesting a withdrawal you have to jump thru hoops. With tvg it is very easy and well spelled out. I have never had a issue with a bet not being payed out after the race has been declared official by the track. There video quality is top notch and while watching online you can watch multiple tracks at once. There free handicaping material is very good. There are in my opinion better products available but for free it is very helpful. If you want a effortless horse racing site that is 100 percent trustworthy and dependable try tvg first. You will not be disappointed.

31 December 2021
Unprompted review
Rated 5 out of 5 stars

love everything they have to offer from…

love everything they have to offer from watching at home to\ all the info you need to make an accurate bet . Even if not a gambling person and just love to watch the races for enjoyment you can still pick a horse , use their information that is provided and see how you would do. highly recommend it .

22 December 2021
Rated 1 out of 5 stars

If you don't want to get cheated out of…

If you don't want to get cheated out of your money...my recommendation is to stay away from TVG.
I closed my account after they let me get cheated out of my Breeders cup pick 4 and they then kept my money after I closed my account.
In my opinion....TVG is a very crooked company.

14 November 2021
Unprompted review
TVG logo

Reply from TVG

We're sorry to hear that you believe that about TVG.

It's important to understand TVG does not make the final decisions of wager payouts or the scratched runner rules that host tracks are obligated to follow, TVG has no say.

For your information the Breeders' Cup has posted a statement about the event you are referencing here as well.

https://www.breederscup.com/article/statement-breeders-cup

Rated 5 out of 5 stars

User friendly website

User friendly website. Analysts enhance the offering with in depth handicapping capabilities and network connections. Between TVG and America's Day at the Races, they've made this handicapper happy.

13 November 2021
Unprompted review
Rated 1 out of 5 stars
TVG logo

Reply from TVG

We're, sorry to hear you were having trouble using our services. We certainly wanna make sure you are able to use our services to the best of it's ability, as we intended. You can contact us if you are still having trouble and we'd love to assist you.

From the desktop site at TVG.com, simply select the yellow Message Us icon at the top of the page on our support center at support.tvg.com

Or, on the TVG mobile app simply select the More menu in the lower right-hand corner, then select the Support button at the bottom, and finally, you will select 'Message Us' to begin a live chat with one of our Support Agents who can assist you.

If Email is easier you can also submit any questions or inquiry via email simply contact our support staff at: Support@TVG.com

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