Tvilum Reviews 35

I bought their dressers and they are the worst quality - their chipboard/base couldn't even handle light clothing because they bent under pressure. I contacted Tvilum who stated that would not send replacements for the broken/bent boards. Now I have a dresser that is completely useless and will be going away on heavy trash day!

I bought a tvilum Paris Chest 4 Drawer (73716igig) in Cemaco, Guatemala.
After a few weeks, the drawer rails broke.
The furniture is the worse quality you can imagine.
Cemaco, the dealer for Tvilum in Guatemala, has no spare parts for what they sell. I contacted Tvilum directly and they never came back to me with a solution.

This is not paid reviews and I wish I could read reviews before bought their product. GUTTED.
I bought tvilum wardrobe nice height and thought will be as good as it shows on the photo. REGRETTING.
First it took hours to figure out 40 pages of illustrations and No word written in it. SHAMBLES.
EVERYTHING from pegs to screw and wood are falling apart. CHEAP like £1 shop items.
I was expecting well built wardrobes which can stand by itself But not this one. WOBBLE.
FOR it to stand firm, you need to attach to the wall with given thin bracket otherwise will fall on someone's HEAD DANGEROUS.
After all hours of putting it together, the sliding door won't close flat. Gap on top and above all it does rely with little plastic clip which x2 hold on top and two at the bottom. HAZARDS IN WAITING.
TO ME that's also too dangerous and God forbid, if a child touch it, I can guarantee the sliding door will follow them.
DECISION... COS I bought it at BnQ few months ago, I wouldn't be able to return and get my money back... But foe you, think twi what I have said or....

Great company to deal with.
Amazing customer support, they are
Very personable, understanding and effective.
Kudos to Heather!

I bought a 4-door Madrid cabinet via Robert Dyas and the doors started falling off within 6 months.

The chipboard is too weak to sustain the weight of the doors along with the momentum of the movement.

The company were not interested in my complaint and just told me that they don’t offer spare parts.

Really poorly manufactured product, which is a shame as the design is great and what we were looking for. Cannot be fixed so yet more rubbish to landfill.

We bought a Tvilum 8-drawer chest two years ago. A few drawer runners fell apart recently. Since the chest is still in a good condition and only a couple of drawers cannot run smoothly due to the broken drawer runners, we contacted Tvilum and asked them if we can buy parts from them or their retail partners. Unfortunately, they came back simply saying they could not help. A chest cost more than £600 and only used for two years - how can Tvilum prove their Sustainability Statement and Quality Standard published on their website by producing the poor quality products and not providing useful post-sale customer services?

THEY DONT MAKE GOOD QUALITY FURNITURE, ITS PIECE OF SHI*** BS, the instructions are pictures without words just full blown idiotic nonsense. ITS TERRIBLE QUALITY, AFTER YOU SPEND HOURS BUILDING, AND YOU REALIZE THE DRAWERS LITERALLY DONT EVEN STAY PUT YOU WILL BE SOOO MAD SO DONT EVEN WASTE YOUR TIME OR MONEY!!!!!!!!

I bought a Tvilum height-adjustable desk from Lomax and I didn't open the box for more than 2 years. When I did, I found that there was a missing part. I contacted Lomax, they contacted their supplier Tvilum, and Tvilum immediately agreed to send the missing part to me completely free of charge, not even the delivery cost, even though more than 2 years had passed since my purchase.

Overall not impressed. The furniture is exactly as one would expect from flatpacks. Functional and made from the most basic components. Components that can fail occasionally.
The component in question is the drawer runners. I had one fail and drop all its ball bearings. They are an uncommon length at 450mm.
So I contacted Tvilum to buy a replacement. They told by email to go back to the retailer as they do not supply parts.
I contacted three retailers that sell Tvilum furniture. Each retailer said they do not stock spare parts nor can they request any from Tvilum.
I ended up fitting 430mm kitchen drawer runners from an online supplier.

I had a beyond exceptional experience with Tvilum. The seller of my dresser, Atlin, offered me no help at all to replace a broken piece. Tvilum shipped me the piece in TWO days even though I had the dresser stored for months. Upon arrival, I realized we had given them the wrong part number. They shipped me the correct piece in TWO days as well. I wasnt required to return the wrong one or pay for any shipping. I will seek out items made by Tvilum. I could not be happier with the service I received.

Bought a Tvilum desk the quality was OK but parts were missing mainly a desk cabinet draw front (a main part) after weeks of trying to speak to anybody who was bothered by email and on the phone I gave up trying.
The customer service is non egsistant very poor they don't reply to emails from their website.
So if you are going to purchase any flat pack furniture think twice before you buy anything from this company you will have issues