I love this new approach to health and wellness. The access to the most effective meds and supplements that can really make a difference and the supportive research and articles backing them up. The... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received my kit after speaking with a doc via telephone. I explained my allergies in that conference. I received my kit after a long wait. The one time I needed it, I looked into everything in the k... See more
Christina, the customer service rep that I spoke with answered all my questions to the best of her ability …,She offered more programs that were available without being pushy… the products have been r... See more
Company replied
My daughter recommended the Spike Detox in particular, because she and her husband are experiencing great results of good health since starting on it. I only received the free beef sticks in my order,... See more
Company replied
3.2
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was having trouble opening the…
I was having trouble opening the product I received. I contacted the company and they very patiently explained how to open. When you get older everything is harder and you seem to get easily frustrated resulting in feeling worthless. They were so kind and treated me with patience and kindness. They have superb customer service. I highly recommend this company for their products and their people.
2 June 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for taking the time to share your feedback.
We’re glad to hear our team was able to assist you and provide clear guidance with your product. We appreciate your kind words about the support you received and are pleased to know the experience met your expectations.
Thank you for your recommendation and for choosing The Wellness Company.
Best Regards,
TWC Team
I needed Help
I love the products and I needed help with my orders. Angie was so nice and knowledgeable, she helped me without hesitation and gave me guidance for my next orders.
4 June 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for taking the time to share your experience. We're honored to have served you. Your support is deeply appreciated.
Best Regards,
TWC Team
The Wellness Company is my everyday…
The Wellness Company is my everyday source to keep me and my family healthy. I have been part of this company for just over a year and I know I can trust what they give out and I can reach out at anytime for guidance. Grateful that the Lord is at the center and I have my place for all my health and family’s health needs.
5 June 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for these kind words. We're thrilled to be part of your health and wellness journey. Your support is greatly valued.
Best Regards,
TWC Team
Ron and Kathy are great
Ron and Kathy are great! They are great communicators! Ron helped me through the tech issue! They are caring people and keep me updated! I highly recommend The Wellness Company and their products!
2 June 2026
Unprompted review
Reply from The Wellness Compnay
We appreciate you taking the time to share this. It's gratifying to know we made a difference. Thank you for being part of the TWC community.
Best Regards,
TWC Team
It is great to have the urgent care kit…
It is great to have the urgent care kit for the home. Amazing to have this available! Bravo!
3 June 2026
Unprompted review
Reply from The Wellness Compnay
We appreciate your kind recognition. We're honored to be part of your wellness journey. Your support means so much to us.
Best Regards,
TWC Team
I would not use this company
I would not go back to this company even if they did improve. I wasted months of time on a prescription that I had to call multiple times to get processed. I waited months between my prescriptions because the processing is so slow. I canceled and went with a different company. Then, they decided to process my order. I asked for a refund and was told that after multiple calls and told something different each time I called, the order was already in process and I could not cancel. Deeply disappointed.
31 March 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your feedback.
We're sorry to hear about your experience and the delays you encountered throughout the prescription process. Due to a significant surge in demand, some prescription orders have experienced longer processing and fulfillment times than anticipated. While we have been working diligently to address these delays, we understand that the extended wait and lack of clear communication did not meet your expectations.
We appreciate you bringing these concerns to our attention, as feedback like yours helps us improve our processes and customer experience.
We wish you all the best and thank you for giving us the opportunity to serve you.
Best Regards,
TWC Team
Giving a low review based on customer…
Giving a low review based on customer service. I went to cancel a subscription and was surprised to see an order arrive at the end of month. Upon inquiring more about this, I was told from a customer service rep that she could see my cancelation attempt and there was a “system glitch”. Then continuing to refuse a refund, even after confirming this was not my fault.
I then called customer service and was told that they could only see a log in attempt, but no cancelation attempt, and the woman who said otherwise “must have been new” and didnt know what she was saying. I am so upset about this because the products are not cheap!!
3 June 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your feedback.
We're sorry to hear about your experience and the confusion surrounding your subscription cancellation request. We understand how concerning it can be to receive conflicting information, especially regarding an order you did not expect and a product that represents a significant expense.
Clear and consistent communication is important to us, and we appreciate you bringing this matter to our attention. Your feedback will be shared with the appropriate teams as we continue working to improve our processes and customer experience.
Best Regards,
TWC Team
I waited a long time
I waited a long time. The customer service is not really customer service. It’s just somebody picking up the phone. There’s other products out there.
14 May 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your feedback.
We're sorry to hear about your experience and the delay in receiving support. We appreciate you taking the time to bring this to our attention, and your feedback will be shared with the appropriate team as we continue to improve our service and responsiveness.
If you need anything further, please feel free to reach out to us anytime through any of our available channels—phone, chat, or email.
Best Regards,
TWC Team
Communication seems to be key
Communication seems to be key in this instance. Ordered my kit back in early May. Received confirmation of order and went through the procedures, but now it's June and still nothing. I had to reach out and ask about the status of my order, which was promptly answered. Had I not inquired, I'm not sure I would have received an update. I will say the response was fast. Wish they would do this from the start and keep you informed of the status, etc., vice asking after nearly a month.
2 June 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for your feedback.
We appreciate your comments regarding communication and order updates. We understand the importance of keeping customers informed throughout the fulfillment process, and we recognize the concern about needing to reach out for status updates.
We’re glad to hear that your inquiry was answered promptly, and we appreciate you taking the time to share your experience. Your feedback will be shared with the appropriate team as we continue working to improve communication and order visibility.
Best Regards,
TWC Team
I ordered an emergency kit on 5/2 RX…
I ordered an emergency kit on 5/2 RX got to pharmacy on 5/2 and approved 5/6 TWC website says "Rx orders ship only after prescription approval is completed and received by our partner pharmacy. Rx orders typically ship within seven (7) to ten (10) business days after prescription approval, not from the date of purchase." I am still waiting, and they cannot give me a date when they will ship. My Dr is helping me make my own with the CDC smart pack list for less. Trying to get refund - violation of NY consumer law
2 June 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for reaching out.
We're sorry to hear about the delay with your order and understand your concern. Due to a recent surge in order volume, some orders have experienced longer processing and fulfillment times than anticipated.
Thank you for your feedback, as it helps us identify areas where we can improve the customer experience.
Best Regards,
TWC Team
Reply from The Wellness Compnay
Thank you for the kind words. We're delighted to hear you had a great experience with us. Your support means the world to our team.
Best Regards,
TWC Team
DO NOT GIVE THEM YOUR MONEY!!
DO NOT GIVE THEM YOUR MONEY!!! 6 weeks after them processing a charge to my card for $599 they havent sent any product and refuse to refund me my money. I have contacted my credit card company and will have to wait for them to go through a very lengthy process. It is ridiculous to take people's money and then not even update on status of order. A TOTAL RIPOFF!!
21 April 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for bringing this to our attention. We'd be happy to review your case thoroughly. I've requested your order information so we can help.
Thank you.
Best Regards,
TWC Team
After 5 weeks of waiting
After 5 weeks of waiting, my order hasn’t arrived. Customer service gave me false info each time I called so I stopped trusting them. I would recommend buying from another seller with more efficiency and integrity.
1 June 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your feedback.
We're sorry to hear that your order has not yet arrived and that your experience with customer service did not meet your expectations. Providing accurate information and timely updates is important to us, and we regret that we fell short in your case.
We have experienced a significant increase in order volume recently, which has contributed to longer-than-usual processing times. While this does not excuse the communication issues you encountered, we understand the importance of setting clear expectations and keeping customers informed throughout the process.
We appreciate you bringing this to our attention and will share your feedback with the appropriate teams as we continue working to improve our communication and overall customer experience.
Best Regards,
TWC Team
Horrible customer service and terrible about orders not being shipped.
I ordered from the Wellness Company 6 weeks ago. I have called them at least 2 times asking where my order was. I finally called them last week and demanded my money back. They apologized and proceeded to charge me a $50 cancellation fee. I am shocked. Do not use them. I thought this was a above board company. Turns out I was wrong. I will be disputing this $50 charge with my credit card company.
31 May 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for contacting us. We'd like to look into your situation and understand what occurred. I've sent you a request for your order information.
Thank you.
Best Regards,
TWC Team
Having real prescriptions for common…
Having real prescriptions for common sense care is highly appreciated during travels in and out of the country. The refill process is easy to use. Thank you for this amazing product.
1 June 2026
Unprompted review
Reply from The Wellness Compnay
Your kind words brighten our day. We're so glad you had a positive experience with our team. Thank you for your continued support.
Best Regards,
TWC Team
My experiences with the Wellness…
My experiences with the Wellness Company have all been positive. I have used the Telehealth service and ordered supplements. Supplements are received in a very timely fashion. Customer service is also five star. They have been helpful with an extremely rapid turn around time. The wellness Company has my highest recommendation.
30 May 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for taking the time to share your feedback.
We're glad to hear that your experiences with The Wellness Company, including both Telehealth services and supplements, have consistently been positive. It's also great to hear that you’ve found our customer service team helpful and responsive.
We appreciate your recommendation and your continued trust in us.
Best Regards,
TWC Team
The representatives of The Wellness…
The representatives of The Wellness Company are very knowledgeable and really care about your health and experiences with their company.
28 May 2026
Unprompted review
Reply from The Wellness Compnay
This means everything to us. We're delighted you had such a positive experience. Thank you for your support and confidence in TWC.
Best,
TWC Team
Once i receive my order I can better…
Once i receive my order I can better give a proper review. The support group seems eager to help with questions. How ever due to "high demand for product " the delivery is delayed. So far the shipping is slow.
26 April 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for your feedback and we appreciate your patience as you await your order. Due to increased demand, some orders have experienced longer processing and shipping times than usual.
We're glad to hear that you've had a positive experience with our support team so far, and we look forward to serving you once your order arrives. Thank you for choosing The Wellness Company.
Best Regards,
TWC Team
This company is 100 percent solid
This company is 100 percent solid. They have excellent customer service. Their supplements are high quality and the ones I have used work very well. Their providers are excellent. This is just a good, solid company which I highly recommend.
29 May 2026
Unprompted review
Reply from The Wellness Compnay
Your generous words truly motivate our team. We're so pleased you had a wonderful experience with us. Thank you for your trust.
Best,
TWC Team
Easy consultation
Initial consultation was quick and easy. Prescription arrived quickly. There was a problem setting up the patient portal. My email address, which gets all other correspondence from TWC, never received the OTP required to confirm my account no matter how many times I tried. Customer Service was responsive and tried to help, finally coming up with a work around. It didn’t fix the original problem but it at least got the portal working. It’s too early to know if the prescription is working but I’m hopeful.
5 May 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for taking the time to share your experience.
We're glad to hear that your consultation was straightforward and that your prescription arrived promptly. We also appreciate your feedback regarding the patient portal setup. We will definitely share your feedback with the appropriate team.
Thank you for choosing The Wellness Company, and we wish you the very best in your wellness journey.
Best Regards,
TWC Team
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