MY reviewer! A very knowledgeable lady, easy to communicate with, who genuinely had my interest at heart, wanted to assist me and 'solve my problem'. The Wellness Company is great in all ways.
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Review summary
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What people talk about most
Reviews shaping this summary
I have tried several(6?) of their products, and have had a wonderful experience with this company. As every body is unique, we won’t all have the same results with each product, so, I will say that... See more
Company replied
Great customer service! The doctors are on top of everything! quick response. Great experience. Better than the doctors in our area. Great products, high-quality products!
Company replied
My customer service experience with Jeycel from The Wellness Company was above and beyond what I expected. The representative was kind, knowledgeable, and answered all my questions. My transaction wen... See more
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3.2
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It is convenient to have customer…
It is convenient to have customer servicemen line to communicate my concern regarding the price and discount questions of the 15% I received from a discount coupon that didn't have a one time only use. I was charged automatically for a refill and didn't have the opportunity to enter the discount coupon so I had to pay full price even though I signed up for membership the same day it was shipped. I was hoping for a refund on the 15% as a member.
6 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your feedback. We’re glad to hear that you found our customer service team helpful in addressing your concerns regarding pricing and discounts.
We understand your concerns regarding the discount coupon and the timing of your refill order. We appreciate how important it is for customers to have clarity around promotions, memberships, and available savings opportunities.
We’d be happy to further assist and review your concerns in more detail. Please feel free to reach out to our support team so we can look into your account and provide any additional assistance we can.
Thank you for taking the time to share your experience, and we appreciate your support.
Best Regards,
TWC Team
I was unable to change the frequency of…
I was unable to change the frequency of a subscription supplement online. I called to see if this could be done. The Wellness Company representative listened, changed the frequency of the subscription, and worked in the solution reaching out to IT as to why I couldn't do this on-line.
7 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your experience with us. We’re glad to hear that our representative was able to listen to your concern, update your subscription frequency, and help find a solution.
We understand how important it is for managing subscriptions to be simple and convenient, and we appreciate you bringing the online issue to our attention. Your feedback has been shared with our team as we continue working to improve our systems and customer experience.
We’re grateful for your patience and for allowing us the opportunity to assist you.
Best Regards,
TWC Team
THANK YOU "THE WELLNESS COMPANY " FOR…
THANK YOU "THE WELLNESS COMPANY " FOR AN EASY * QUICK RESPONSE * WARM * EXPERIENCE WITH THIS MEDICAL CLINIC!! THANK YOU SINCERELY FOR THAT! I HAVE HAD NEURO LYME FOR 12-13 YRS. **PAIN FROM INFLAMMATION IN JOINTS...HARD TO WALK...POOR BALANCE...IT IS MOST LIKELY FROM OVER ACTIVE IMMUNE SYSTEM...THE GREAT DR.'S WERE CARING & HONEST! THEY RESPONDED DAILY TO ME! I LOVED THEY WERE * AVAILABLE * !!! I WILL NOT BE LEAVING THEM * THEY HAVE GREAT EDUCATION ON THEIR PRODUCTS FOR ME TO KEEP GOING FORWARD WITH THIS DIS-EASE !! THANK YOU FOR GIVING US MORE REGENERATIVE PRODUCTS THAT GIVE US " HOPE " FOR THE LONGER TERM PATIENTS !!! I COULD NOT IMAGINE THE WORK ALL OF YOU INVEST INTO HELPING US ** TO BE WELL !!! GOODNESS & MERCY TO FOLLOW "THE WELLNESS COMPANY" !! .....MANY THANKS . SHERYL J.
7 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you so much for sharing your heartfelt experience with us. We’re truly grateful to hear how supported and cared for you felt by our medical team and that their responsiveness, education, and guidance made a positive impact on your journey.
We understand how important it is to have access to compassionate and knowledgeable care, especially when managing long-term health challenges. We’re honored to be part of your wellness journey and appreciate your trust in The Wellness Company.
Your kind words mean a great deal to our team, and we’re thankful for the opportunity to provide support, resources, and products that help our customers feel more informed and empowered.
Thank you again for your encouragement and for being a valued member of our community.
Best Regards,
TWC Team
They delivered an empty box
They delivered an empty box. $200+ of product, but an empty box. Seriously?
6 July 2026
Unprompted review
Reply from The Wellness Compnay
We’re sorry to hear about your experience and understand how concerning it must have been to receive an empty package, especially for an order of this value. We appreciate you taking the time to share your feedback and allowing us the opportunity to look into this matter.
After confirming the details of your order, we processed a reshipment for the missing products, and we believe the replacement package has already been delivered. We hope this has resolved the issue and that you have received your order as expected.
We truly appreciate your patience and understanding while we worked to address this concern. If you feel that your issue has been resolved, we would greatly appreciate it if you would consider updating your review to reflect the resolution.
Thank you for allowing us the opportunity to make this right.
Best Regards,
TWC Team
Customer service is impeccable.
5 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your kind feedback. We’re delighted to hear that you had a positive experience with our customer service team.
Providing helpful, attentive, and reliable support is something we strive for with every customer interaction. We truly appreciate your recognition and support.
Thank you for choosing The Wellness Company.
Best Regards,
TWC Team
Wellness Company Medical Emergency Kit is a must for frequent travelers
We are frequent travelers, taking 3–4 international trips per year. We are elderly, so the Wellness Company Medical emergency kit gives us peace of mind if we get sick overseas. We recently refilled the kit prescriptions and were very pleased at how quickly we received them. The Emergency guide is easy to understand and ensure that we take the right medication.
2 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your experience with us. We’re delighted to hear that our Medical Emergency Kit provides you with added confidence and peace of mind during your international travels.
We understand how important it is to have access to reliable resources while away from home, and we’re glad to hear that the refill process was quick and convenient for you. We’re also pleased that you found the Emergency Guide easy to understand and helpful in navigating your kit.
Thank you for your trust and for allowing The Wellness Company to be part of your travel preparations. We truly appreciate your support and wish you safe and healthy travels.
Best Regards,
TWC Team
Janina was very attentive and extremely…
Janina was very attentive and extremely helpful and kind with my refund issue. This positive experience is the reason I will be loyal customer. I will highly recommend them to everyone.
3 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your wonderful feedback. We’re so glad to hear that Janina was attentive, helpful, and kind while assisting you with your refund concern.
Providing a positive and supportive experience for our customers is very important to us, and we’re grateful that Janina was able to help resolve your issue. We truly appreciate your trust, loyalty, and willingness to recommend The Wellness Company to others.
Thank you for being a valued customer, and we look forward to continuing to support you.
Best Regards,
TWC Team
The experience was amazing
The experience was amazing. Not knowing the best options for myself the staff "Gina" offer great knowledge of different products making my choices I feel the best choices for myself. I know I can move forward with confidence of my purchases. Sometimes with all that has happened in this world we are scard to move forward and try something new, I know I will be safe with knowledgable people.
2 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you so much for sharing your wonderful feedback. We’re delighted to hear about your positive experience and are glad that Gina was able to provide helpful information and guidance to support your decision-making.
We understand that choosing new wellness products can sometimes feel overwhelming, and we’re grateful that our team was able to help you feel more informed and confident in your choices. Providing knowledgeable and supportive assistance is something we truly value.
We appreciate your trust and kind words, and we’re thankful to have you as part of The Wellness Company community.
Thank you again for taking the time to share your experience.
Best Regards,
TWC Team
The representative was very helpful and…
The representative was very helpful and addressed the issue right away.
2 July 2026
Unprompted review
Reply from The Wellness Compnay
We truly appreciate your generous comments. It's wonderful to know we could provide excellent service.
Thank you for choosing TWC.
Best Regards,
TWC Team
I’ve bought several items from The…
I’ve bought several items from The Wellness Company and have been extremely pleased with the entire process. Most products worked out great. I had a skin irritation from one but the matter was promptly resolved. Customer service has been excellent EVERY time!
1 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your experience and for being a valued customer of The Wellness Company. We’re grateful to hear that you’ve been pleased with your purchases and that most of our products have been a positive part of your wellness journey.
We’re sorry to hear that you experienced skin irritation from one of our products, but we’re glad our team was able to assist and resolve the matter promptly. Your health and satisfaction are very important to us, and we appreciate your trust in allowing us to support you.
We’re also thankful for your kind words about our customer service team. Providing helpful and responsive support is something we strive for with every interaction.
Thank you again for your continued support and for taking the time to share your feedback.
Best Regards,
TWC Team
SCAM
they took my. money and when I was trying to complete the questionnaire it wont accept so I LOST MY MONEY AND NOT PRODUCT
2 July 2026
Unprompted review
Reply from The Wellness Compnay
We appreciate you contacting us. We're here to help and would like to investigate your case. Please provide your order details when you have a moment. Thank you.
Best Regards,
TWC Team
I tried to cancel my order. NO REFUND??
I tried to cancel my order.. it was in processing and not shipped.. company said that they could not stop order and I could not get a refund..!! So.. order didn't leave.. in processing and they couldn't stop the order and NO REFUND??? Now.. what am I supposed to do with a product I do not need and am out a bunch of money?? Sorry.. buyer beware with this company..
2 July 2026
Unprompted review
Reply from The Wellness Compnay
We’re sorry to hear about your experience and understand your concerns regarding your order cancellation request. We appreciate you sharing your feedback and giving us the opportunity to address your concerns.
After reviewing your account, we can confirm that your order has been refunded. We hope this helps resolve the matter and provides some reassurance regarding your request.
We understand that your experience did not meet your expectations, and we truly value your feedback. If you feel that your concern has been resolved, we would greatly appreciate it if you would consider updating your review to reflect the resolution.
Thank you for your time and for allowing us the opportunity to make things right.
Best Regards,
TWC Team
Peace of mind and great service
I ordered the emergency kit. Yes it took about 5 weeks to get the kit, but when I emailed to check the order they promptly replied. I have since reordered a few of the items. That process was seamless and took about 2 weeks. Having the kit on hand at home and especially for travel has been worth far more than the cost. Customer service has been responsive and excellent.
2 July 2026
Unprompted review
Reply from The Wellness Compnay
We appreciate your kind recognition. It's rewarding to know we could provide the quality service you deserve. Thank you for supporting TWC.
TWC Team
WARNIING
WARNIING! I want to make others aware how this company keeps you hostage, Read their RETURN POLICY AND NEVER SUBCRIBE....I had to learn the hard way. I went with this company because is highly recommended by credible individuals who are on health industry that are trustworthy, however the customer service is out of the US and that is a HUGE red flag...problem, Language barrier to which all they do, is stick to what they are told to do.
I cancel my subscription for up coming products in advanced, having email confirmation I was deny of having them hold the shipment to prevent from products going out, for what It should have NOT been generated.
Now, regarding products working can not say that they work because I never felt any different, was a waste of my hard earn money.
23 June 2026
Unprompted review
Reply from The Wellness Compnay
We’re sorry to hear about your experience and understand your concerns regarding your subscription, order processing, and customer support interactions. We appreciate you taking the time to share your feedback, as it helps us identify areas where we can continue improving our customer experience.
We understand how important it is for customers to feel informed and supported when managing their subscriptions. We’re sorry to hear that the cancellation and shipment process did not meet your expectations, and we regret any inconvenience this may have caused.
We also appreciate your feedback regarding the product experience and we value hearing about your individual experience.
We would appreciate the opportunity to review your account details and better understand what occurred so we can address your concerns appropriately. Thank you for bringing this matter to our attention.
Best Regards,
TWC Team
Great products, great service
I have ordered from this company twice and find it to be a great resource. Plus, their customer support is superb. I had a minor hiccup with fulfilling my order the second time I made a purchase from TWC, and the support I received in resolving this issue was attentive, professional, and solved my problem. I'm so glad I found this company.
29 June 2026
Unprompted review
Reply from The Wellness Compnay
Your generous words truly motivate our team. We're so pleased you had a wonderful experience with us. Thank you for your trust.
TWC Team
Great communication and fast response…
Great communication and fast response to my questions.
30 June 2026
Unprompted review
Reply from The Wellness Compnay
We're so grateful for your kind words. Knowing we've provided excellent service makes all the difference. Thank you for choosing us.
TWC Team
The company is a scam
The company is a scam. They only post positive reviews of their products. I posted a negative review 3 times on a particular product which did not work at all and they never posted it. Where’s the honesty and transparency if you omit negative reviews? Their products are extremely expensive and many are ineffective. I tried to warn people not to waste their money but TWC omits my advice. Horrible company!!
25 May 2026
Unprompted review
Reply from The Wellness Compnay
We’re sorry to hear about your experience and understand your concerns regarding your review submission and product feedback. We appreciate you taking the time to share your thoughts, as customer feedback is important in helping us improve.
We value transparency and strive to provide a platform where customers can share their experiences, both positive and constructive. Reviews may be subject to standard moderation guidelines to ensure they meet platform requirements, but we take concerns about review visibility seriously and would be happy to look into this further.
We’re also sorry to hear that the product did not meet your expectations. We understand that every customer’s experience can vary, and we appreciate you sharing your feedback regarding the product’s effectiveness and value.
We would welcome the opportunity to review your concerns in more detail and better understand what happened.
Thank you for bringing this to our attention.
Best Regards,
TWC Team
The Wellness Company answered my health…
The Wellness Company answered my health query promptly with helpful, friendly and descriptive language that made complete sense to me. They gave me clear guidance on the way forward with my issue.
In todays health climate with many confusing choices before us, it is good to know that the Wellness Company is there to help.
1 July 2026
Unprompted review
Reply from The Wellness Compnay
This means everything to us. We're delighted you had such a positive experience. Thank you for your support and confidence in TWC.
TWC Team
Great Experience
Great Experience. Customer Service is great. This is my fourth purchase from The Wellness Company. Orders processed and received quickly. Definitely will remain a customer.
30 June 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for your thoughtful words. We're honored to have earned your trust and are happy we could serve you well.
TWC Team
I have been using Spike Support for at…
I have been using Spike Support for at least 2 years now & get it on a monthly basis. I noticed that I was almost out of it, without another bottle in the cupboard. Got on the website & discovered that I didn’t receive a June shipment. Further checking revealed that my monthly delivery had been changed to a bi-monthly delivery, but with only one bottle (30 day supply). I contacted customer (after hours), & received an email this morning. JP was able to restore my monthly shipment so that I’ll be back on schedule soon.
29 June 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your experience and for being a loyal customer of The Wellness Company for the past two years. We truly appreciate your continued support and are glad to hear that JP was able to assist in restoring your monthly shipment schedule.
We apologize for the confusion regarding the delivery frequency change and understand how important it is to receive your products consistently, especially when you rely on them as part of your routine. We appreciate your patience and are happy that our team was able to help resolve the issue.
If you feel that your concern has been resolved and you’re satisfied with the assistance provided, we would truly appreciate it if you would consider updating your review to a 5-star rating.
Thank you again for your trust and for being a valued member of The Wellness Company community.
Best Regards,
TWC Team
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