The Wellness Compnay Reviews 

Forget the replenishment by the time you fool with that you can see your Doctor the only relief I found in their meds was for diarrhea the rest did nothing I guess it speaks for itself

I ordered a prescription drug on April 27, 2026. It was approved on April 28 by a physician. The doctor sent an email with instructions. Three weeks later, no delivery. No communication stating that there was a back log. No tracking number. I called customer service and explained that I was leaving for the summer and would not be at the delivery address after May 20. There was no good explanation for why I had not received the product. My credit card had been charged immediately when the order was placed. I tried to get a delivery address change but was then told that the doctor that had approved the RX was not licensed in the state that I would be residing in until September.
After at least 3 or 4 calls to customer service I asked that the order be canceled and a credit be issued on my credit card. The agent assured me that the cancellation was done. I asked for an email confirmation of cancellation which I never received. Finally, I initiated a dispute on my credit card. I have a credit at this time from Citibank card until this is worked out with the Wellness Company. What a hassle.
Now, I received an email from the logistics company saying that the item has shipped TO THE WRONG ADDRESS WHERE I WILL NOT BE AT UNTIL SEPTEMBER!
I believe that the Wellness Company needs to get a new method for customer service and get a better system worked out. They grew too fast and cannot keep up with orders.
I would never have imagined that ordering on April 27 I would not have the product by the time I was leaving , May 20. Amazon can ship in 24 hours.
JA

I believe The Wellness Company serves a very important need in our country. I believe in it’s mission and am thankful for the services they provide.
That being said we were very disappointed with the service we received. We ordered an Emergency Travel Kit weeks before our trip and were assured we’d receive it in time. However,
We did not receive it in time for our trip despite our efforts to communicate with the company. Again someone assured us we’d receive it in time but we did not.
We are unable to receive a refund.

Ordered an emergency kit - Been 5 weeks since dr approval and still nothing. Ive emailed several times...keep getting the run around ...still not product - Filed claim with CC! Fraud Company!

2 months ago I ordered, and was immediately charged for, an Emergency's Kit
I’ve reached out 4 times to customer service
I received 3 form emails (AI?) stating they are “ working on it”
I called customer service, spoke with a live person, who confirmed my order and payment, and said they were very backed up with orders and were “working on it”
I requested a refund, no response.
Their commercials are frequent, and state the orders are delivered “fast” to your door
I’ve been scammed.

The experience was so simple and easy. I don't do a lot of online but, it was easy for me no help needed.

After several disappointing calls with customer service, I finally had the assistance of Christina, who was meticulously in documenting my many concerns. She expedited each issue, and personally followed up with me as each issue was addressed. She alone is the reason a 5 star rating is issued, vs a 1 star with a lengthy detailed rant. I love the quality of the products offered through TWC, it’s just sad they were not adequately staffed to handle the backlog of April, May orders. Again, thanks to Christina, my member website is now working correctly, and my backlogged subscriptions are now on track! Hopefully the added pharmacies to help with keep things going smoothly going forward.

Excellent service over the phone. The represenitive took care of all my needs

Order two prescription items and one supplement.
The supplement arrived within 3 days.
The first prescription item came after several emails and phone calls about two weeks later. The second prescription came about 3 weeks additional, of more calls and emails. I have order both prescription and supplements previously and did not have any issues. Customer service offered future discounts and even a partial refund. I just wanted my scripts filled, which eventually happened. Customers should make sure that a NP or MD makes contact with them, by making sure the medical evaluation is completed. Don't expect previous history data is adequate.
The journey started 22 April 26 ending 30 May 2026.
Will I have future purchases....YES.
Will I keep copies of all receipts, emails, and phone calls, I did and will. Many thanks to Customer Service who worked with me, many of them. They responded to every communication and tried to expedite things!

If I could give zero stars, I would. They immediately charged me and said they were processing the order. Three weeks later, after contacting them multiple times, I still had no product. Tried multiple times to contact the doctor and never got a response. Was told multiple times that my case had been escalated and I would receive a tracking number within 24 hours. Refused to cancel the order, but finally did send a tracking number--but not until my credit card company contacted them telling them the charge was going to be denied. I did receive the product--a month after they took my money--and I'm guessing the only reason I got the pills was because of my credit card company. They kept saying it was delayed because of supply shortages, but I got the pills from another company 3 days after I placed my order. Whole experience with TWC was awful and felt like a scam.

I first heard about this company from a TV commercial with Dr. Drew Pinsky. It is pure brilliance to have prescription medicine on hand in case of an emergency. This company has a lot of non-prescription preventative care too. Great idea for a company like this to exist. There is nothing more important than your health!

Questions were answered

The ordering process was easy. I think it's great people can get quality medication without the harsh side effects. They have a lot of products to meet specific needs. I choose TWC over big pharma any day of the week! It takes a few weeks to get the order but hopefully in time shipping will get faster.

Like Lisa G. I hate that there is no communication about the status. I placed the order 4/4/26. It’s now 6/5/26 and I’m on the phone again. It is like this is a scam. It is not legal to charge a credit card for an order that was not shipped. They charged it on 4/4 and still nothing. $549. Like tell us if you’re out of stock and screwed up taking too many orders. It’s ridiculous. Then you try to track it and their website is not capable and sends you to another site Shop to track your order so now more people have your information. IT SUCKS. On the phone on hold 35 minutes when the system said 12 minutes high volume then 11 minutes then nothing….

Fantastic customer service! Also their Recharge product is amazing!

I had an issue with how long the order was taking to get to me. I contacted them and was responded to by a very efficient and positive customer service rep. He/she let me know why it might have been taking so long and apologized for the inconvenience. They escalated it to the appropriate people and promised to handle it promptly. I couldn't ask for more than that!

I was waiting for a new credit card and I thought I was going to run out of medication and I am finally starting to feel better. Customer Service was on top of it and I got my refill with 4 days to spare.

The medication, Naltraxone, is helping with my fibromyalgia and nothing else has helped.

All of my interactions with the Wellness Company have been excellent, I highly recommend them….

The Justine, who assisted me with my cancellation was so kind and respectful! But more than that she voiced her care and concern over my financial situation and told me she hoped things got better for me! In all my years do dealing with customer service from many different companies over the years, this kind young lady really stood out! She was speaking from her heart! She represents The Wellness Company in such a great way! I really hope she is commended on her fantastic customer service! God bless this young lady!!!!

I placed my order, they took my money and that's where everything stopped. They did not send my product, they lied to me repeatedly and then have yet refused to refund my money. I'm in the third month of this garbage.

I was having trouble opening the product I received. I contacted the company and they very patiently explained how to open. When you get older everything is harder and you seem to get easily frustrated resulting in feeling worthless. They were so kind and treated me with patience and kindness. They have superb customer service. I highly recommend this company for their products and their people.