TW Drainage Reviews 458

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and efficiency, often highlighting their friendly and helpful demeanor. Many appreciate the quick response times and the thoroughness with which issues are investigated and resolved, often going above and beyond expectations. The service provided is frequently described as excellent, with people noting the clear explanations, effective solutions, and the care taken to clean up after the job is done. However, some reviewers were not happy with the initial assessment, mentioning instances where blockages were not found or were incorrectly identified as off-boundary, only to be located by another company later. A few other people also felt that the 'drainage experts' seemed uninterested, and in one case, a previous intervention might have damaged a pump, requiring further plumbing work.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

People report positive experiences with service, often highlighting the efficiency, professionalism, and... See more

Customer service

Clients share positive opinions on customer service, highlighting the professionalism and helpfulness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a clog affecting a communal pipe for three flats. Our flat was ending up with all the waste water from the flat above, causing an accumulation of ware that filtered to the flat below. TW Draina... See more

Rated 5 out of 5 stars

We have had two previous visit from a different company to clear a blocked communal cast iron drain pipe. Terry arrived bright and cheerful despite the early hour as requested and immediatel... See more

Rated 5 out of 5 stars

Reported a blocked drain to TWD and within 3 hours a very kind, professional engineer came out called Marcus. He talked us through the reason why this had happened and how to resolve it. Within 25 min... See more

Company replied

Rated 5 out of 5 stars

Was contacted on the 28/04/2026 for an appt just 2 days later. Engineer attended on the confirmed date and did a MARVELOUS job at clearing the bathroom sink and bathtub in less than one hour! Free fl... See more


Company details

  1. Property management company
  2. Drainage Service
  3. Plumber

Information provided by various external sources

We are committed to providing an outstanding service, regardless of what may be involved. If we can’t do it, the chances are it can’t be done. Our engineers are trained to the highest industry standards in their respective trades and we use the latest technology to ensure you receive the best service possible.


Contact info

4.9

Excellent

TrustScore 5 out of 5

458 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(458)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

After three years of problems with my…

After three years of problems with my kitchen sink blockage. Wayne and his team have done an amazing job. They carried out the work with patience and diligence.

I wish Lambeth contractors had more people like Wayne working for them because this young man is amazing. Outstanding customer service [ polite, empathic & understanding] and knew exactly what needed to be done. He's qualified in what he does, and that's what Lambeth needs for their tenants.

Very happy with the service. Thanks Wayne

26 March 2025
Unprompted review
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Reply from TW Drainage

Thank you for your review

Rated 5 out of 5 stars

Great work from Wayne and Marcus

We had a VERY tricky blocked pipe that was putting our whole kitchen out of action, Wayne and Marcus got it sorted within an hour and and were really through and nice.

25 March 2025
Unprompted review
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Reply from TW Drainage

Thank you for your review

Rated 5 out of 5 stars

Wayne did a great job

Wayne did a great job! In and out in just over an hour. Downpipe unblocked and suddenly after 5 days of trying with other trades we've got our washing machine, sink and dishwasher back in action. Personable and tidy.

25 March 2025
Unprompted review
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Reply from TW Drainage

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Rated 5 out of 5 stars

Block sink

Fantastic experts who carried out a brilliant job on my block sink excellent customer service and very helpful in the cleaning up after the job was done Wayne and Markus.

19 March 2025
Unprompted review
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Reply from TW Drainage

Thank you for your review

Rated 5 out of 5 stars

I can’t thank Danny enough for the…



I can’t thank Danny enough for the incredible job he did in my apartment. My balcony had been blocked for almost two months, and despite having five different plumbers come to fix it, none of them could resolve the issue. But Danny went the extra mile! He showed true dedication and problem-solving skills by reaching out to my neighbor and getting access to the back, where he could properly unblock it. His determination and professionalism were outstanding, and he truly did a wonderful job. I highly recommend Danny for any plumbing work he is skilled, hardworking, and willing to go above and beyond to get the job done!

14 March 2025
Unprompted review
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Reply from TW Drainage

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Rated 5 out of 5 stars

Punctual, courteous, fixed the problem

The man who came unblocked the drain, also then gave the drain a good jet wash, double checked everything was ok, explained how I could fix the problem myself in the future. He was extremely courteous, including taking care to make sure that there wasn't any mess created by bringing his equipment through the house.

10 December 2024
Unprompted review
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Reply from TW Drainage

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Rated 5 out of 5 stars

Thanks. Recommended Mitchell and George.

Thanks Mitchell for the work you and George have done over the past couple of days. The regular updates on progress of the work was appreciated. Also, the follow up call on a question I asked earlier was also appreciated after our conversation at the end of the job. Recommended. Thanks.

13 November 2024
Unprompted review
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Reply from TW Drainage

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Rated 5 out of 5 stars

Excellent!!

After a month of trying to get our drainage issues sorted we have just had our issues remedied by the angel Joe Hammond who went above and beyond and fixed it! We are so grateful for his professionalism and expertise!

Thank you very much Joe!

5 November 2024
Unprompted review
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Reply from TW Drainage

Thank you for your review

Rated 5 out of 5 stars

Our drain survey today was completed by…

Our drain survey today was completed by Keeley and Andrew, who were very friendly, professional and thorough. They explained everything to us and couldn’t have been more helpful. Would definitely recommend. Thank you

30 October 2024
Unprompted review
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Reply from TW Drainage

Thank you for your review

Rated 5 out of 5 stars

Thanks TWD

I had the pleasure of having George Bradley and Mitchell Thornby from TWD drainage work on my property, and I couldn't be happier with the results. They demonstrated outstanding service from start to finish, working diligently and with great attention to detail. Their professionalism throughout the entire project was impressive, and the final outcome exceeded my expectations. I highly recommend them for anyone looking for top-notch work and exceptional service. Thank you, George and Mitchell, for a job well done!

22 October 2024
Unprompted review
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Reply from TW Drainage

Thank you for your review

Rated 5 out of 5 stars

Had drainage engineer Marcus attend…

Had drainage engineer Marcus attend from TWD. He was very professional and worked hard to resolve the issue. He was even flexible enough to complete an additional job. 5 star service!

16 October 2024
Unprompted review
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Reply from TW Drainage

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Rated 5 out of 5 stars

Drainage works

Very pleasant and polite team, arrived promptly, completed very unpleasant drainage work cheerfully and to high standard. Would call out again. Many thanks

15 October 2024
Unprompted review
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Reply from TW Drainage

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Rated 5 out of 5 stars

Alfie and Josh were amazing today

Alfie and Josh were amazing today, they went above and beyond. Such polite young men. Nothing was too much trouble and they tried everything possible to sort the problem.

8 October 2024
Unprompted review
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Reply from TW Drainage

Thank you for your review

Rated 5 out of 5 stars

Josh and Alfie worked really hard

Josh and Alfie worked really hard. They went an extra mile to ensure they get good results.

They were determined to fix the drainage. They did not only try to fix our property, but a few houses. Even when I doubted that it wouldn’t work they reassured me that they want to get it done.

They did an amazing job! Keep it up guys you deserve all the stars for working extra hard! They seemed very happy in their job.

Thank you guys

Sandra

8 October 2024
Unprompted review
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Reply from TW Drainage

Thank you for your review

Rated 5 out of 5 stars

Job well done

I would like to thank TWD Drainage plumbing Groundwork for the great work and support they gave me I had a huge drainage problem in my home flooding and causing me to say up at night for two days and door left open due to a temporary drainage outlet. Amy and her team were great, I would like to thank Andrew,Fish last but not the least Keighley who was great at resolving the issue. Thank you so much Keighley now I can close the door.

20 September 2024
Unprompted review
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Reply from TW Drainage

Thank you for your review

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