TW DrainageReviews 

458
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and efficiency, often highlighting their friendly and helpful demeanor. Many appreciate the quick response times and the thoroughness with which issues are investigated and resolved, often going above and beyond expectations. The service provided is frequently described as excellent, with people noting the clear explanations, effective solutions, and the care taken to clean up after the job is done. However, some reviewers were not happy with the initial assessment, mentioning instances where blockages were not found or were incorrectly identified as off-boundary, only to be located by another company later. A few other people also felt that the 'drainage experts' seemed uninterested, and in one case, a previous intervention might have damaged a pump, requiring further plumbing work.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

People report positive experiences with service, often highlighting the efficiency, professionalism, and... See more

Customer service

Clients share positive opinions on customer service, highlighting the professionalism and helpfulness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a clog affecting a communal pipe for three flats. Our flat was ending up with all the waste water from the flat above, causing an accumulation of ware that filtered to the flat below. TW Draina... See more

Rated 5 out of 5 stars

We have had two previous visit from a different company to clear a blocked communal cast iron drain pipe. Terry arrived bright and cheerful despite the early hour as requested and immediatel... See more

Rated 5 out of 5 stars

Reported a blocked drain to TWD and within 3 hours a very kind, professional engineer came out called Marcus. He talked us through the reason why this had happened and how to resolve it. Within 25 min... See more

Company replied

Rated 5 out of 5 stars

Was contacted on the 28/04/2026 for an appt just 2 days later. Engineer attended on the confirmed date and did a MARVELOUS job at clearing the bathroom sink and bathtub in less than one hour! Free fl... See more


Company details

  1. Property management company
  2. Drainage Service
  3. Plumber

Information provided by various external sources

We are committed to providing an outstanding service, regardless of what may be involved. If we can’t do it, the chances are it can’t be done. Our engineers are trained to the highest industry standards in their respective trades and we use the latest technology to ensure you receive the best service possible.


Contact info

4.9

Excellent

TrustScore 5 out of 5

458 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(458)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

T W Drainage

T W Drainage
Excellent service, company went above and beyond. We had completely blocked drain unable to use toilet, bath, sink, or any appliance. On calling we had an engineer come out within two hours and sorted a very extreme limescale blockage. Extremely satisfied.
Work is of very high standard, highly recommend this company.

10 September 2024
Unprompted review
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Reply from TW Drainage

Thank you for your review

Rated 4 out of 5 stars

I had a problem with my sink drainage



I had a problem with my sink drainage, which was becoming extremely annoying. The first chap out initially didn't think anything was wrong but was soon proven wrong. However, he hadn't brought the right tools, so a second appointment was made and Marcus turned up. He brought everything he needed and got the job done. He discovered the problem was actually outside my block of flats and got to work clearing the drains. He was quick, professional and clear on the task.
My review is for him and not the company. This job took two weeks for them to do from the time it was reported, which meant I had no sink to use in that time. Not the biggest issue maybe but as someone with ocd the idea of not being able to wash up, for fear of my sink filling with dirty, stagnant water from god knows where wasn't pleasant.

21 August 2024
Unprompted review
Rated 5 out of 5 stars

Many thx I reported problem at 9:35…

Many thx I reported problem at 9:35 Daryl ( top man ) visited at 12:30 couldn’t ask for more. Hopefully he will report as agreed and CCTV check up will be done ..many thx to customer service as well

19 August 2024
Unprompted review
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Reply from TW Drainage

Thank you for your review

Rated 5 out of 5 stars

I was having a nightmare with a…

I was having a nightmare with a drainage issue where my bathroom would get flooded with sewage water. Barry came out even late at evening and helped to rectify the issue, thank you so so much!

13 August 2024
Unprompted review
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Reply from TW Drainage

Thank you for your review

Rated 5 out of 5 stars

Nima was absolutely amazing

Nima was absolutely amazing! Very tough blockage in the toilet but he worked fast and efficient to solve the problem for us.

13 August 2024
Unprompted review
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Reply from TW Drainage

Thank you for your review

Rated 5 out of 5 stars

Nima and Elliot were very efficient

Nima and Elliot came today and dealt with a blockage issue on my kitchen sink within 10 mins which ive been dealing with for many months. They also kindly cleared the bath and bathroom sink for me just to make sure. Very polite and efficient

5 August 2024
Unprompted review
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Reply from TW Drainage

Thank you for your review

Rated 5 out of 5 stars

Highly recommend TW Drainage. Amazing!

Highly recommend TW Drainage. No over exaggeration…they have been nothing short of exceptional!

I have been having issues with the sewage pipe from the flat above leaking in my property/garden which is a health hazard. Unfortunately the freeholder of my property had previously not fixed the issue properly therefore it was escalated to TW Drainage. The manager, Fish (James) came out to assess the issue and he was extremely professional, knowledgeable and polite. He explained things is in a calm and clear manner that put me at ease. He very efficiently arranged the team to get in ASAP the very next morning to fix the problem given the severity of the problem. He is a problem solver and gets things done (and done very well!). Honestly he was impressive. It is such a relief to have this issue resolved so well and quickly to a very high standard! The guy who did the work at my flat, Brayden, was amazing too! He completed the work and left everything amazing. He cleared up, kept checking I was happy with the work and again so politely.

An issue that I have been battling for months to get fixed by the freeholder has been fixed by TW Drainage in such a professional and speedy manner.

It is such a relief to have everything resolved so well and have full confidence in the work that has been carried out.

10/10 and again, highly recommended.

2 August 2024
Unprompted review
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Reply from TW Drainage

Thank you for your review

Rated 5 out of 5 stars

I am so happy with the work that Ryan

I am so happy with the work that Ryan, Francis and George have done with the property, it is absolutely amazing and completely transferred what it was into something beautiful! They put in hard work and made sure they done the best to make us happy! Thank you so much x

31 July 2024
Unprompted review
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Reply from TW Drainage

Thank you for your review

Rated 5 out of 5 stars

Arranged via our landlord and housing…

Arranged via our landlord and housing maintenance company - first guy who came over said the stack needed a descaling which he was unable to do. Marcus and Andrew came over today and upon further inspection said it wasn’t the stack and must be something in our pipes. Were both very friendly, chatty and considerate of the house whilst they were working and tidied up afterwards. Got rid of the blockage and thoroughly tested the drainage before leaving. Were also very professional when I had a neighbour from the block come up and try and steal them away to deal with his drains! Would definitely recommended them thank you so much :)

18 July 2024
Unprompted review
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Reply from TW Drainage

Thank you for your review

Rated 5 out of 5 stars

Blocked toilet resolved by Nima

Nima came within 2hours of the call out.
He was extremely friendly and very professional in how he approached our plumbing issue.
He did a thorough job and even cleaned up after himself.
Awesome guy😁

6 July 2024
Unprompted review
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Reply from TW Drainage

Thank you for your review

Rated 5 out of 5 stars

Great serviceTW Drainage.

Great service, Very polite & got the job done quickly & very professionally, would definitely use TW Drainage again, kind regards.

20 June 2024
Unprompted review
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Reply from TW Drainage

Thank you for your review

Rated 5 out of 5 stars

Nima was very good

Nima was very good, unblocked my kitchen sink within no time, gave advice on what to do and not to do, professional and friendly. Would definitely recommend.

25 June 2024
Unprompted review
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Reply from TW Drainage

Thank you for your review

Rated 5 out of 5 stars

Quick and helpful!

They were very quick, tidy and polite. Francie Harris and Ryan Jackson were the people who came to help. I'd give this company higher then a 5 star review if I could!

21 June 2024
Unprompted review
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Reply from TW Drainage

Thank you for your review

Rated 5 out of 5 stars

Dominic

Operative arrived very promptly to my property Called Dominic sorted the problem out very quickly Indeed and very efficiently very pleased with the courteous attitude a very good company would highly recommend them

12 June 2024
Unprompted review
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Reply from TW Drainage

Thank you for your review

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