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Tweed Valley Bikes Reviews 

173
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, helpful, and knowledgeable staff, who offer excellent communication and professional advice throughout the process. People frequently highlight the top-notch service, noting its efficiency, personalized approach, and quick resolution of any concerns, even for complex issues. Many are very happy with their high-quality purchases, describing products as well-suited to their needs. The delivery service is also often commended for being prompt, well-packaged, and reliable, ensuring items arrive as expected. The overall sentiment indicates a high level of satisfaction across all aspects of the customer journey, with people appreciating the reliable service and the team's dedication to a smooth experience.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their friendliness, helpfulness, and... See more

Service

Consumers find service to be positive, consistently praising the excellent customer service, professional... See more

Product

People report positive experiences with product, often highlighting the excellent advice and top-notch... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and prompt delivery of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a Santa Cruz Nomad and agreed on a few spec upgrades with a trade‑in on the unwanted components. The deal felt fair and was easy to reach. Communication throughout the process was exc... See more

Company replied

Rated 5 out of 5 stars

Friendly and very helpful staff, excellent communications at all times, delivery was very well packaged with a good tracking system. Delivery time was exactly as stated. Good follow up to check all w... See more

Company replied

Rated 5 out of 5 stars

Great care taken to answer all my questions and offer appropriate advice . Excellent communication form first enquiry all the way to follow up after I got my new bike (SC HighTower) .. probably the... See more

Rated 5 out of 5 stars

Great buying experience. Mathew was very helpful and knowledgeable, set my new Druid Lite up perfectly and also set my wife's Amflow bike up as well even though it was not bought from the shop. Alw... See more


Company details

  1. #15 of 94 best companies in Bicycle Shop
  2. #1 of 10 best companies in Bicycle hire shop
  3. #7 of 32 best companies in Bicycle repair shop
  4. #1 of 13 best companies in Outdoor Activity Organiser
  5. #26 of 91 best companies in Outdoor clothing and equipment shop
  6. #24 of 89 best companies in Outdoor sports shop

Written by the company

A quality driven local bike shop, specialising in Santa Cruz, Ibis, Forbidden and Nukeproof bikes. Based at the heart of Innerleithen's iconic trail network in the Scottish Borders, we are also a Shimano Service Centre and Bike Workshop with experienced mechanics. Run entirely by riders with a passion for the sport; we are more than just a bike shop, also providing mountain bike coaching and guiding through Dirt School.


Contact info

Promotion box for Tweed Valley Bikes

The best bikes at bargain prices

Incredible prices on Santa Cruz mountain bikes: up to 40% off

4.9

Excellent

TrustScore 5 out of 5

173 reviews

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4.9

All reviews

(173)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience. Superb communication from team when items were out-of-stock. Really speedy to send on when back in stock. Can't fault them.

1 October 2025
Rated 5 out of 5 stars

Great service

Great service! Advised me on the perfect bike for my riding, checked in on the delivery and made sure the bike got to me on time and ready to ride right out of the box

15 September 2025
Rated 5 out of 5 stars

courteous, professional, honest,

Ady and the team helped me out with my Reba forks (which I attempted to service by myself and messed them up). I found the service amazing — professional, courteous and honest. Really happy. The forks came back today and were well packaged and they ended up charging me less than the initial quote which is very refreshing in this day and age! Massive thanks!!!

5 August 2025
Unprompted review
Rated 5 out of 5 stars

From Ruin to Ride

I came to TWB looking to buy a replacement bike for a damaged one. The experience was excellent. I dealt with Neil, who is a really nice guy. He took the time to discuss the various options and then squeezed me in for a bike build just before a trip north. The bike rides great and I’m very happy with my experience at TWB. Cheers to the TWB team.

17 July 2025
Rated 5 out of 5 stars

Really great customer service from Neil

Really great customer service from Neil as soon as I walked in the door. He was incredibly knowledgeable and treated me as a serious customer (which doesn't always happen to me in bike shops as a woman). I was able to test ride 2 bikes in order to determine sizing, I wasn't pushed in any direction with spec just given information to make my own choice. I chose a beautiful bling Bronson, got a great deal, and picked up my bike a few days later with loads more help from Neil going through setup and making tweaks when I came back from a test ride. Super happy with the whole experience. I'm not local but would definitely return to Tweed Valley Bikes, good customer service is worth a 5 hour round trip! Thank you

24 July 2025

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