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Tweed Valley Bikes Reviews 

172
•
TrustScore 5 out of 5

4.9

Bicycle Shop
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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, helpful, and knowledgeable staff, who offer excellent communication and professional advice throughout the process. People frequently highlight the top-notch service, noting its efficiency, personalized approach, and quick resolution of any concerns, even for complex issues. Many are very happy with their high-quality purchases, describing products as well-suited to their needs. The delivery service is also often commended for being prompt, well-packaged, and reliable, ensuring items arrive as expected. The overall sentiment indicates a high level of satisfaction across all aspects of the customer journey, with people appreciating the reliable service and the team's dedication to a smooth experience.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their friendliness, helpfulness, and... See more

Service

Consumers find service to be positive, consistently praising the excellent customer service, professional... See more

Product

People report positive experiences with product, often highlighting the excellent advice and top-notch... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and prompt delivery of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a Santa Cruz Nomad and agreed on a few spec upgrades with a trade‑in on the unwanted components. The deal felt fair and was easy to reach. Communication throughout the process was exc... See more

Company replied

Rated 5 out of 5 stars

Friendly and very helpful staff, excellent communications at all times, delivery was very well packaged with a good tracking system. Delivery time was exactly as stated. Good follow up to check all w... See more

Company replied

Rated 5 out of 5 stars

Great care taken to answer all my questions and offer appropriate advice . Excellent communication form first enquiry all the way to follow up after I got my new bike (SC HighTower) .. probably the... See more

Rated 5 out of 5 stars

Great buying experience. Mathew was very helpful and knowledgeable, set my new Druid Lite up perfectly and also set my wife's Amflow bike up as well even though it was not bought from the shop. Alw... See more

Company details

  1. #15 of 94 best companies in Bicycle Shop
  2. #1 of 10 best companies in Bicycle hire shop
  3. #7 of 32 best companies in Bicycle repair shop
  4. #1 of 13 best companies in Outdoor Activity Organiser
  5. #26 of 89 best companies in Outdoor clothing and equipment shop
  6. #26 of 88 best companies in Outdoor sports shop

Written by the company

A quality driven local bike shop, specialising in Santa Cruz, Ibis, Forbidden and Nukeproof bikes. Based at the heart of Innerleithen's iconic trail network in the Scottish Borders, we are also a Shimano Service Centre and Bike Workshop with experienced mechanics. Run entirely by riders with a passion for the sport; we are more than just a bike shop, also providing mountain bike coaching and guiding through Dirt School.

Contact info

Promotion box for Tweed Valley Bikes

The best bikes at bargain prices

Incredible prices on Santa Cruz mountain bikes: up to 40% off

4.9

Excellent

TrustScore 5 out of 5

172 reviews

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4.9

All reviews

(172)

78 reviews in the last 12 months

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